Hit Anmeldelser 

Took my order and money only then to cancel it 2 days later. Not good enough, very disappointed customer here.

Fourth time this year alone they’ve put an item on sale, I’ve ordered it and then they’ve cancelled it after the weekend saying it was a mistake or they ran out of stock. Funny it’s always weekend when theirs nobody at work to contact.

Funnily nobody I know who orders these items on sale price actually end up getting their order, so I’m assuming it’s purposely done to get people to sign up for their website before cancelling all the orders. It’s just a deceitful trick. They’ll use the excuse their ‘a small family business’… don’t fall for it.

Stay clear to be honest, especially sale items.

Must b honest hit is cheap 4 new games or pre orders there is only a few problems at this point ive just pre ordered assassin's creed there is no next day delivery option which means I dont no if they will dispatch my order b4 October the 5th or will dispatch it on the 5th if they had the option 4 next day with an extra charge id of payed the extra charge no problem now I'm sat here wondering if I'll get my order on the day of it out ive all ready made my mind up that if I don't get it on the day then I'll just order from game again

Ordered Jedi survivor PS5 and 2 days later they claimed they had no stock? This is not the base.com i have used for many years. Disappointing and highly frustrating. Most likely a deliberate action to gain high traffic stats to their "new" website.The game has now been relisted at almost 3 times the original price i paid..Strange that.

Company has a horrible habit of accepting loads of orders on sale or promotional items then cancelling the orders after stating stock issues, it's a joke how often this happens and they do nothing to rectify or resolve the situation.

Customer service is awful too, copy and paste replies.

Ordered a game first thing in the morning, cancelled 2 days later. Claims to have ran out of stock, but in reality they had no intention of honouring this deal. Account deleted.

Deliberate use of a “promotional” price they said only had limited stock for (ongoing supply at full price) in order to create signups. Joke of a company.

Unreliable, getting confirmation email then 2 days latter cancellation one. Will not buy games from s(hit) anymore.

Absolute joke of a company ever since the rebrand. They will constantly list items at great prices only to then cancel everyone's order. They use the excuse that they have ran out of stock, however they let many people order before 'realising' they have ran out. Many of these items then coincidentally reappear in stock at a higher price. Shameful practice

Another instance of a cancelled order, it's clearly a tactic to drive traffic to the website with little to no intention of fulfilling the orders that come in. Base.com used to be great but it's not the same anynore

They do not honour advertised prices.

Purposefully add listings with low prices that they do not intend to honour in order to get the website free traffic and advertisement.

They will then cancel your order and lie about the reasoning.

Made an order which was shown in stock and later cancelled. Given some poor excuse.
Item (game) is recent and will be in stock again within the week. Yet will not honour price which I have accepted and paid (provided details). Poor tactics, poor excuses. Will not use again. Cannot be trusted.

Hit reduced the price of Star Wars: Jedi Survivor on PS5 with an incredibly good discount on Saturday morning.

After receiving a cancellation email this morning (along with almost everyone else who ordered at this price), it’s clear that they had no intention of fulfilling the orders.

I will not be using this company again in the future.

They set prices they don't intend to honour. A popular game was recently set to a discounted price so of course naturally there was a lot of interest, but nearly every single order at the discounted price was cancelled 2 days later, citing stock issues. With the number of cancellations, it's clear they never intended to honour the price.

Failed to honour order, cancelling due to predictably high demand for a game on heavy promotion. They then had the audacity to blame the issue on 'deal sites' marketing the discount (who'd have thought?!).
Why on earth their online order 'system' doesn't simply respond to demand and stop taking further orders once the allocated stock has been depleted is questionable.

Would avoid. Multiple times this year this company has massively reduced a game and allowed thousands of orders to then go and cancel a week later. You’re then sent an email explaining they had so many units at the reduced price. Funny how the game is back on sale at a much higher price. Once maybe I would’ve given the benefit of doubt but repeatedly they clearly do it on purpose.

Another cancelled order for hit or should I say sh11t.

Cancelled order claiming no stock, item back up for sale at a higher price.

Liars

Hit now asking for further details, like we're all liars, their plan is that if further details aren't submitted the review is taken down by trustpilot after 3 days.

Every time they have a deal on, purchase and 24 hours later its a cancellation email citing stock issues, won't bother purchasing from in future

False price/stock advertising. Bought Jedi Survivor on their site on sale only to be told later that they've cancelled the order as they ran out of stock and 'couldn't turn off the option'.

Edit - recieved an responses saying they're a small company, clearly has been copied and pasted from other reviews/complaints. Also evident that they are repeat offenders on cancelling orders. Avoid at all costs.

I have had many problems with Hit (formerly Base) cancelling orders over the years, in this case Order Reference 698671841486 was also just cancelled for them seemingly having no stock. Stop advertising stock you cannot fulfill please! I now have to leave a bad review after it happening so often, it seems rebranding to Hit has not changed this Recurring problem.