I’m very unhappy with my order, UK000003161. It took 2 weeks to arrive, which was already disappointing. I ordered a pair of earrings, but the pearl colours do not match. I raised this with your... Vis mer
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Se hva andre synes
Hola! Amo sus productos. Tienen diseño hermoso y muy buena calidad. Se ven finos y muy hermosos. Encuentras gran variedad. He comprado muchos y todos son bellos. Y además si algo sucede inmediatamente... Vis mer
Selskapet har svart
My error on ordering was dealt with very quickly. Very friendly, professional and easy to contact. My skull and star rings are amazing! I'm hoping they'll start making the full skull ring in gold as... Vis mer
Eine Bestellung bei Hi pearl vom 5.12.25 wurde erst am 14.1.26 geliefert (sollten Weihnachtsgeschenke sein!!), sie soll komplett zurüchgegeben werden und Hi peral reagiert nicht auf meine Kontaktversu... Vis mer
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Earring pair doesn’t match
I’m very unhappy with my order, UK000003161. It took 2 weeks to arrive, which was already disappointing. I ordered a pair of earrings, but the pearl colours do not match.
I raised this with your team, and after taking 2–3 days to respond, I was told that natural pearls may vary in colour. This should have been clearly mentioned in the product description before purchase. No reasonable customer would expect to receive a pair of earrings that do not match.
I was then offered only a 15% refund, which I do not consider acceptable given the issue. Since then, I have followed up and have received no response for the past three days. At this point, I feel completely ignored.
I would appreciate a proper resolution to this matter as soon as possible. Please respond promptly with a more suitable solution.
5. april 2026
Anmeldelse skrevet uten oppfordring
Friendly, fast and professional
My error on ordering was dealt with very quickly. Very friendly, professional and easy to contact. My skull and star rings are amazing!
I'm hoping they'll start making the full skull ring in gold as I'd love to buy that one too. :) 😀
5. februar 2026
Anmeldelse skrevet uten oppfordring
I received my silver dragon with pearl…
I received my silver dragon with pearl and its stunning. Its even better then the picture and fantastic quality. I got it for my daughter's birthday which is not until next month but I had to give it to her straight away. And I luv it so much im getting myself one next pay. Couldn't be happier with this product.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hipearl
Dear Kylie,
Thank you for your excellent feedback.
We are delighted to hear that the silver dragon with pearl exceeded your expectations and that you were eager to present it to your daughter. It is also important to recognize the importance of self-love in this process. We are honored to be involved in such a unique and valuable gift.
We are looking forward to your next order.
Hermosos modelos y buena calidad
Hola! Amo sus productos. Tienen diseño hermoso y muy buena calidad. Se ven finos y muy hermosos. Encuentras gran variedad. He comprado muchos y todos son bellos. Y además si algo sucede inmediatamente el servicio al cliente responde amablemente a todo! Me encanta y seguiré comprando!
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hipearl
Estimado Surya:
Agradecemos sinceramente su comentario y valoramos su tiempo al compartir su experiencia.
Nos complace sobremanera conocer su satisfacción con nuestros productos, así como su aprecio por el diseño y la calidad. Nos esforzamos por ofrecer una gama diversificada de productos y servicios, garantizando un nivel de servicio que satisfaga las necesidades de nuestros clientes en todo momento.
Sus palabras nos motivan a seguir mejorando cada día. Nos complace contar con clientas como usted. Agradecemos su confianza y su continuo apoyo. 💖
¡Te esperamos pronto para que sigas descubriendo más modelos hermosos!
Je suis ravie de ma commande c’est…
Je suis ravie de ma commande c’est vraiment très joli, je recommende
absolument ce site. la livraison a été très rapide. J’ai commandé un collier en perles avec un saphir bleu,Je suis vraiment très contente de mon collier et des petits cadeaux qui m’ont été offerts.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hipearl
Chère Sylviane,
Un grand merci pour ce merveilleux retour !
Nous sommes ravis que le collier en perles au saphir bleu ait rencontré vos attentes, et que la livraison ainsi que les petits cadeaux aient contribué à votre satisfaction. Votre fidélité nous touche beaucoup.
Nous vous souhaitons une excellente journée et restons à votre disposition sur notre boutique en ligne.
Earings
You can see it's a scam returns or replacement expensive or impossible 🤔
Reply
Sincerely sorry for not replying to you in time because of the large volume of orders and i took a few days off, we are doing our best to reply to all customers, hope for your understanding.
Our return and exchange policy allows for returns within 60 days of delivery for products in new, unused condition with the original packaging. Please note that return labels are not provided, and the customer is responsible for covering the return shipping costs. Additionally, you will also need to bear the shipping costs for the second shipment. While we understand that offering alternative solutions may be a suitable form of compensation, we want to assure you that you have the full right to exchange your order within the 60-day period. Please keep the products you wish to return, you only need to pay 30% of the total amount of the replacement item you need, and we will bear other costs to send these products to you. Besides, I will add a mystery gift into your order. What do you think of this offer? We greatly appreciate your prompt response. Thank you!
22. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hipearl
Dear Krzysztof,
We sincerely apologize for any inconvenience caused.
Regarding your concerns, please allow us to clarify our return and exchange policy. Returns are accepted within 60 days of delivery for products in new, unused condition with original packaging. Customers are responsible for the return shipping costs, and shipping fees for the replacement item will also be borne by the customer. This policy is reasonable since the returns are not due to product defects.
To better assist you, we have offered an alternative solution: you can keep the original product and only pay 30% of the replacement item’s price, while we cover the shipping cost for sending the replacement to you. Additionally, we will include a mystery gift with your order as a token of appreciation. We asked for your feedback on this offer because it is not the only option— you still have the full right to return the product if you prefer.
Please rest assured that choosing Hipearl will not cause you any loss. We are committed to following up closely on your case and ensuring a satisfactory resolution.
Thank you for your understanding and cooperation.
Nicht bestellen!!!
Nicht bestellen!!!
Über die Homepage war für mich leider nicht ersichtlich, dass die Ware aus China kommt.
Die Bestellung war für Weihnachten gedacht und kam natürlich nicht rechtzeitig an. Ich habe von drei Anhängern zu zwei die Info erhalten, dass ich eine andere Farbe auswählen muss. Ich habe zugestimmt, aber leider sind die Anhänger nie gekommen. Zwei Zustellversuche sind mittlerweile gescheitert und bis zu diesem Tag habe ich die Anhänger nicht bekommen. Ich habe nun um Rückerstattung des Kaufpreises gebeten.
Bitte lasst die Finger von diesem Anbieter.
3. februar 2026
Anmeldelse skrevet uten oppfordring
Great stuff
Great stuff! Ordered a few pieces and all of them are beautiful. Plus we got a few gifts and they ware lovely.
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hipearl
Dear Avigail,
Thank you for your kind review and appreciation.
We are so happy to see that you are satisfied with every piece of jewelry you received. We are pleased to offer you this small token and hope it brings you even more joy.
We look forward to your next visit!
Dreadful company
Dreadful company. Took 6 weeks to send a pair of earrings that cost £84.50. I chased them several times, they replied offering 30% off, ridiculous really, as once the earrings arrived they were £10 at most. The butterflies dont fit & the earrings are absolutely awful. I wouldn't trust or buy anything from this company. They were Christmas present from my husband. They will not reply to my emails as I want to return them.
13. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hipearl
Dear Anna Mccarthy,
Thank you for sharing your feedback. We sincerely apologize for the delay in delivering your order and for the disappointment caused by the earrings and their fittings. This is certainly not the experience we want our customers to have, especially for a special gift.
We understand how frustrating this must be, and we truly want to make things right. Your satisfaction is very important to us, we will send you an email and we hope to resolve this matter promptly.
Thank you for your patience and understanding.
Sehr schlechte Qualität
Sehr schlechte Qualität entspricht nicht den abgebildeten Fotos. Entspricht in keiner Weise den Preis.
5. desember 2025
Anmeldelse skrevet uten oppfordring
Eine Bestellung bei Hi pearl vom…
Eine Bestellung bei Hi pearl vom 5.12.25 wurde erst am 14.1.26 geliefert (sollten Weihnachtsgeschenke sein!!), sie soll komplett zurüchgegeben werden und Hi peral reagiert nicht auf meine Kontaktversuche, weder über Ticket noch per mail und die auf der Website angegebene Telefonnummer ist nicht bekannt!
21. januar 2026
Anmeldelse skrevet uten oppfordring
The excelent service!!!!
31. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hipearl
Dear Gam,
Thank you for your kind words.
We consider it our greatest honor to provide excellent service, and your satisfaction is our greatest encouragement.
We look forward to your next visit and will continue to serve you as always.
The necklace I chose was the south sea…
The necklace I chose was the south sea golden pearl entwined in a dragon. It is stunningly beautiful. The pendant is exactly as pictured only it is much prettier in person!!
29. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hipearl
Dear Kathryn,
I would like to express my sincere gratitude for your recognition and appreciation.
The warm luster of the South Sea golden pearl and the dynamic dragon design truly enhance their texture when viewed in person.
I'm delighted to hear that it has exceeded your expectations. We hope you will enjoy wearing it.
Good Experience
My order took a bit longer than expected but the customer service were very responsive and they provided me with a link to track it. The packaging looked so cute and lovely and there were two surprise gifts inside the box along with my order. I loved the earrings I ordered and my boyfriend loved them too. I ordered the rainy clouds earrings, they are supper cute 😊
11. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hipearl
Dear Rabab,
Thank you for your positive review.
We apologize for the inconvenience caused by the delay; however, we are pleased that our customer service team was able to assist you in a prompt manner. The tracking information also provided reassurance. We are delighted to hear that our packaging and the surprise gift have met with your approval. The Rainy Clouds earrings are absolutely adorable; we're so glad you and your boyfriend both loved them!
We hope to provide you with another positive shopping experience in the future.
China Schmuck und schlechter Kundenservice
Mir ist das selbe passiert wie allen anderen die eine 1 Stern Bewertung gegeben haben. Der Schmuck kommt aus China und ist schlechte Qualität. Bei der Rücksendung gibt es nur Probleme und man wird vom Kundendienst hingehalten. Nach tagelangen E-Mail Verkehr habe ich immer noch nicht die Rücksendeadresse bekommen. Ich bin mir sicher das dies noch ein langer Prozess wird. Das die Rücksendung "sehr viel Zeit in Anspruch nimmt und kompliziert ist" wurde auf der Internetseite nicht gesagt. Ich hatte bisher noch nie so Probleme bei einer Rücksendung wie mit HiPearl.
4. januar 2026
Anmeldelse skrevet uten oppfordring
Great customer service, lovely and unusual jewellery
Ordered a gift for my daughter for Christmas. It was a Sisyphus necklace that she had loved as she loved Greek mythology. An unusual piece. I also had a free gift of a set of earrings at checkout which was a nice surprise and made my order really good value! I was worried that they wouldn’t arrive in time as I ordered 10 days before Christmas and didn’t realise they were for international delivery. I contacted the customer service to ask if they could be dispatched asap and if they were likely to arrive in time. I had a response within 12 hours and they were really helpful! Dispatched quickly and sent tracking information for my order. The order arrived on the 23rd December and was beautiful and just what my daughter wanted! Really lovely items and great customer service. Thank you.
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hipearl
Dear Sarah,
Thank you so much for your thoughtful and warm review!
We are incredibly honored to have provided you and your daughter with such a delightful Christmas gift.
We were delighted to learn that the Sisyphus necklace met her preferences, aligning perfectly with her passion for Greek mythology. We are pleased to hear that you enjoyed the small token of appreciation we thoughtfully provided for you (the earrings). We are committed to enhancing your shopping experience.
Thank you especially for your recognition of our customer service team! International shipping before the holidays is always stressful, and we are even happier than you to have your order delivered smoothly on December 23rd. Your peace of mind is our greatest encouragement.
We look forward to bringing you and your family many more perfectly chosen items in the future. Wishing you and your daughter all the best! ✨
Sehr schöne👍 ketten sehr schnell und…
Sehr schöne ketten sehr schnell und haben sofort geantwortet als ich sie angeschrieben habe alle Daumen 👍 und sehr gerne wieder 😊
26. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hipearl
Hallo Tanja,
vielen Dank für die Bewertung und die fünf Daumen!
Wir freuen uns, dass wir Ihnen so schnell weiterhelfen konnten und dass Ihnen die Ketten gefallen.
Wir freuen uns schon auf deine nächste Bestellung – gerne wieder!
Great communication
There was an issue with the initial delivery, I emailed and got a quick response and they promised to re deliver, I was a little sceptical as it was an online purchase , however it came in plenty of time for Christmas, well presented and it was very well received.
4. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hipearl
Dear Rachel,
Thank you so much for taking the time to share your experience!
We are pleased to hear that our team was able to assist you efficiently when the initial delivery did not go as planned. We are very pleased to hear that the gift arrived in time for Christmas and was well received. Your satisfaction is very important to us.
We are very grateful for your confidence in us.
leider schon wieder betrogen worden
Die erste Ware die ich bekommen habe ist wunderschön, Die zweite die heute gekommen ist billigster Ramsch, ein Ohrringerl lässt sich nicht einmal schließen , die Zweiten sind nicht die die ich bestellt habe. der Versuch ein Rücksendeticket per E- Mail zu bekommen war frustran . Das war die Antwort : Die Zustellung an diese Empfänger oder Gruppen ist abgeschlossen.
Danke für den Betrug!!!!!!!!!!!!!!!!!!!!!!!!!!
23. desember 2025
Anmeldelse skrevet uten oppfordring
Item arrived within a week
Item arrived within a week. Swift response to emails the item was smaller than I imagined it would be, but good quality. Happy to use again
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hipearl
Dear Chris,
Thank you for your feedback.
We are pleased to hear that the item arrived promptly and that you were satisfied with the quality and our responsiveness. We appreciate your feedback regarding the size; this will assist us in improving our product descriptions.
We look forward to serving you again.
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