Hill's Pet Nutrition Anmeldelser 

Title: Two contaminated cans and an unacceptable response

I purchased a 24-can case of Hill’s Prescription Diet z/d 5.5 oz wet dog food from Chewy in July 2026. The unopened case was stored indoors at normal room temperature. On September 1, I opened two separate cans from that case and found extensive apparent mold and other unidentified contamination inside both cans. The product was marked best before March 2028.

This is expensive prescription food that pet owners rely upon to be safe. Finding this condition in two different cans from the same case was horrifying. Thankfully, I saw the contamination before feeding it to my dog.

Chewy promptly agreed to replace the case and open an investigation. Hill’s response, however, focused on suggesting that the cans may have been damaged during handling. Hill’s referred to the appearance of a can rim in photographs taken after I had already opened the cans, without first physically examining the cans or determining when any seal failure occurred. A compromised seal may explain how contamination developed, but it does not establish where or when the failure happened or relieve the manufacturer of responsibility for thoroughly investigating it.

I have purchased and trusted this exact food for more than a year. Hill’s response has left me feeling that a serious product-quality complaint is being minimized instead of treated with the urgency it deserves.

I expect Hill’s management to conduct a genuine investigation, examine and test the affected cans, review complaints associated with this production lot, and explain what steps will be taken to prevent this from happening again. Coupons and a replacement case do not resolve the underlying safety concern.

Pet owners should carefully inspect every can before feeding it and preserve the can, case information, lot markings, and photographs if anything appears abnormal.

I have preserved extensive photographic evidence of both contaminated cans, the expiration date, and the 24-can package, and I provided these photographs directly to Chewy and Hill’s.

My cat has kidney disease and needs prescription cat food. She likes the taste of the Hill's wet and dry food and it is helping to extend her life, for which I am grateful.

However, the price of the food is outrageous and they never run sales, offer any kind of volume pricing, or provide veterinarian offices with coupons or discount offerings for customers whose pets they serve. Unlike standard pet food, customers are buying prescription food because it is necessary.

I was advised to call Hill's for coupons. They did not answer the phone and directed me to their website for coupons. I filled out a form and they said coupons would come in the mail in 3 weeks. After such time, no coupons arrived. I emailed them to let them know.

They replied and said they were having a problem with their coupon system. I understand that can happen, but they need to simply communicate this to their customers on their email list so they are not left wondering. That's what good customer service is. I eventually received 2 coupons.

I shouldn't have to badger this company to save a couple bucks. They need to lower their prices. I was paying $2.62 per (small size) can, and if that wasn't expensive enough, they raised the price by about .20 per can on February 1st! It costs me $100 a month to feed my ailing cat. Do they truly care?

Hormis que le prix des aliments a dépassé le mur du son et que nourrir ses animaux est devenu un luxe pour ultra riches, cette société fait preuve de compassion en permettant à ses clients de profiter d'un "cadeau" de 10€ !!! Et là, on entre dans un jeu de vie ou de mort ou l'on vous demande une tonne de documents, qui bien sûr, ne sont pas conformes pour être acceptés et qui plus est, doivent impérativement être communiqués sur leur formulaire et non pas par mail, ce qui serait nettement plus simple .... Alors, les amis, si vous voulez gagner 10€, bon courage pour ce parcours du combattant ou plus simplement .... achetez une autre marque moins chère pour gagner ces 10€ !!!!!!!!!!