Hilaine Anmeldelser 531

The bras are completely different to the 'separater' design shown in their videos. The product ships from China, and, having lived in Singapore I know that the size of products like this run smaller than UK / US.

I measured according to Hilaine's size chart and ordered accordingly. The product is so small that I will need to use a band extender. I can't be bothered to send them back because I waited 12 days for them to be delivered.

The delivery itself was excellent but the product is not sold as seen or sized correctly.

I would put 0 but not an option
My own fault ordering online without reading into who this rip off company are, stuff comes from China, I thought USA
Rubbish material, tiny sizes no return policy, please do not order from this company

I am still waiting on a delivery for an order I placed 2 months ago! Do not do business with this company, they are liars.

Bra initially delayed in transit but company did reply to my query for timescale and it did arrive.

Material felt nice, but too soft to be in any way supportive as advertised. I had followed measuring guidance provided but cup size was in no way close to being a fit for me.
Had I checked their returns policy more carefully I would not have considered ordering from them.
I approached them for return method:
*item must be unworn ( I wondered if that would include trying it on)
*item ‘not fitting’ not on list of accepted conditions for return
*returner required to pay shipping cost to Asia ( around $15)
*returner required to pay $3 restocking cost.

Offer made to keep the bra and receive 20% return.
As that seemed the only way I did not have to be further out of pocket, I chose that.
Interesting to see if the refund materialises.

I gave them 1 ⭐️ for at least providing a ( useless) bra and always responding to emails quickly and politely.
I won’t be similarly conned again.

Would leave no stars if possible. Avoid at all costs. Have a no return policy despite what is written.

I’ve been waiting 10 days and my order hasn’t processed or shipped. I emailed directing them to cancel and refund my order. They replied they would deduct 25% of the order total from my refund as a processing fee. I replied it was unacceptable and a scam to withhold that much money to cancel an item that hasn’t shipped. I wish I found this site before ordering these bras. I’m furious.

I spent $75 on two bras that were too big. They would offer absolutely no support. I was offered one bra in return that may or may not fit , with a $19 shipping charge. Never again!!!

Order never received! A con do not order

I had high hopes for the Cool Comfort Minimizer Bra, but unfortunately, it was a complete disappointment. As a larger-chested, older woman, support and structure are non-negotiable—and this bra missed the mark entirely.

The fabric is extremely thin, to the point where every bump and discoloration shows through, which makes it feel more like a flimsy layer than a supportive garment. Instead of providing lift and shaping, it simply compressed everything flat across my chest and pushed tissue outward under my arms. There was no sense of containment or natural shaping toward the center—just uncomfortable spreading.

I’ve tried many different bra styles over the years, and this is easily one of the worst in terms of fit and function.

To make matters worse, the exchange policy is frustrating. It would cost me $19 plus additional shipping just to try another size or style, which hardly feels worth the risk after this experience.

The only silver lining is that my local hospice thrift store will receive a brand-new, unworn bra.

Very disappointing experience from start to finish.

Right after placing my order, I immediately reached out because I felt unsure about sizing and wanted to confirm the exchange policy before things moved any further. I could not find clear exchange information on the website, which is why I asked directly. The response made it sound simple enough that I decided to wait for the order to arrive.

Then I found out my order was delayed and moved into a production batch, so I had to wait about two weeks just to receive it. After all of that, the bras still were not wearable for me. I was then given a recommendation for a different bra style, but that style was not available for exchange anyway, which made an exchange pointless and left a return as the only realistic option.

That is when the full reality became clear: returning meant even more cost and hassle than the original exchange conversation suggested. Had that been explained when I reached out immediately after purchase, I would have canceled the order right then and avoided this entire situation.

What made it worse was that after I explained all of this, the company simply stood by policy and offered no meaningful resolution. For me, this was a frustrating experience all the way through and not the kind of customer experience I would choose to support again. Transparency upfront would have changed everything.

Hilaine bras do what they say they are going to do. I now have 6 bras and just about to order the Mermaid Lace

Really bad experience. Product not at all what they ‘advertised’ and return policy a scam. I paid $75 and now have an unusable product - and a $15 refund - if it actually comes thru.

To boot it took over a month to get here - did not say that when I made the purchase.

Don’t buy from this place, please.

The fit was perfect and it was very comfortable to wear for my wife

I had purchased their minimizer bras. Loved that they were lightweight and comfortable.

Came to discover that the lightweight meant that in a few months the underwires would start popping through.

I would wash on delicate and drip dry. At first I would push the wires back in and sew. This only worked for a short time.

I reached out to the company but they said since I hadn't kept the receipts (for months)? there was nothing they could do for me.

So I am warning you that the bras are not well made. Spend your money elsewhere for better quality and customer service!