I would like to thank the company for their disponibility and reactivity. Everything was really simple. I can only recommand them.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
La responsabilidad de cumplir con lo asegurado, además con rapidez y sin tener que hacer yo ninguna reclamación, eso es lo que más me ha parecido genial. Un excelente servicio...
Selskapet har svart
After my flight got cancelled I expected their email, which I never received. After that, though, I decided to contact them first and after that they were swift, professional and very efficient. 4 sta... Vis mer
Selskapet har svart
J’ai fait une attaque cardiaque et j’ai voulu me faire rembourser mes billets d’avion. Je me suis rendu compte que l’assurance hikoala que j’avais contracté ne correspondait pas à mes attentes, a post... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Koala provides simple, transparent travel protection through many of Europe's leading travel brands. We believe travellers should spend less time worrying about what could go wrong and more time enjoying their trip. That's why we've reimagined travel protection with clear coverage, automated processes, and a straightforward claims experience designed to be fast and fair. Whether you purchased cancellation, disruption, or another Koala protection product, our team is committed to delivering the experience we promise. Your feedback helps us continue improving our products and services. If you've travelled with Koala, we'd love to hear about your experience.
Kontaktopplysninger
6 rue d'Uzes, 75002, Paris, Frankrike
- contact@hikoala.co
- hikoala.co
4,4
Enestående
120 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Recommand !
I would like to thank the company for their disponibility and reactivity. Everything was really simple. I can only recommand them.
7. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Koala
Thank you so much for your kind words and recommendation! We're really happy that our team could be there when you needed us and make everything straightforward for you. It means a lot to know that you would recommend Koala to others. We wish you all the best for your future travels!
Kind regards,
Koala Team
Rimborso cancellazione volo
Rimborso, comunicazione con i clienti, annullamento
28. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Koala
Grazie mille per la sua recensione! Ci fa piacere sapere che ha apprezzato la comunicazione con il nostro team.
Un cordiale saluto,
Il team Koala
Un servicio excelente
La responsabilidad de cumplir con lo asegurado, además con rapidez y sin tener que hacer yo ninguna reclamación, eso es lo que más me ha parecido genial. Un excelente servicio...
5. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Koala
¡Muchas gracias por su reseña! Nos alegra especialmente saber que todo se gestionó de forma rápida y proactiva, sin que tuviera que preocuparse ni hacer ningún seguimiento. Para nosotros es muy importante estar ahí cuando nuestros clientes nos necesitan. ¡Gracias por su confianza!
Un cordial saludo,
Equipo Koala
Very prompt communication and quick…
Very prompt communication and quick resolution.
2. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Koala
Thank you very much for your review! We’re glad our team could get back to you quickly and help resolve everything without delay. We really appreciate you taking the time to share your experience.
Kind regards,
Koala Team
Entreprise sérieuse
Entreprise sérieuse. Apres annulation de vol par la Cie j ai reçu rapidement le remboursement de l assurance que j avais souscrite.
1. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Koala
Merci beaucoup pour votre avis ! Nous sommes heureux d’avoir pu vous accompagner rapidement suite à l’annulation de votre vol et que le remboursement de votre assurance se soit déroulé sans difficulté. Merci pour votre confiance et nous vous souhaitons de meilleurs voyages à venir !
Bien cordialement,
L’équipe Koala.
C'est parfait pour tout!
C'est parfait pour tout. Je suis très très satisfait de cette société pour le sérieux, le suivi des dossiers et l'écoute.
Je recommande sans hésitation.
Merci
25. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Koala
Merci beaucoup pour votre message et votre recommandation ! Nous sommes très heureux de savoir que vous avez apprécié le sérieux de notre équipe, le suivi de votre dossier et notre disponibilité. Votre satisfaction est la meilleure récompense pour notre équipe. Merci encore pour votre confiance !
Bien cordialement,
L’équipe Koala.
Remboursement et suivi client
Suite à annulation voyage. Remboursement réalisé. Une interlocutrice réactive et non un robot.
Merci
7. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Koala
Merci beaucoup pour votre avis ! Nous sommes ravis d’avoir pu vous accompagner rapidement suite à l’annulation de votre voyage. Nous tenons beaucoup à offrir un service humain et disponible lorsque nos clients en ont besoin, alors votre message nous fait particulièrement plaisir.
Bien cordialement,
L’équipe Koala
Servizio perfetto!
6. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Koala
Grazie mille per le gentili parole! Siamo felice che l'esperienza con il nostro prodotto sia stata soddisfacente.
Le auguro una buona giornata.
Cordiali saluti,
Koala Team
Super Kontakt und Service
Kontakt und Service waren einwandfrei. Es hat alles gut geklappt - vielen Dank dafür und jederzeit gern wieder.
20. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Koala
Vielen Dank für Ihre tolle Bewertung! Es freut uns sehr, dass Sie mit unserem Service und dem Kontakt mit unserem Team so zufrieden waren und alles reibungslos geklappt hat. Wir wünschen Ihnen alles Gute und viele schöne Reisen in der Zukunft!
Viele Grüße,
Ihr Koala Team
After my flight got cancelled I waited for them... Until i decided to contact them first
After my flight got cancelled I expected their email, which I never received. After that, though, I decided to contact them first and after that they were swift, professional and very efficient. 4 stars and not 5 only because I had to contact them first - had I have waited for them, I probably would have never received my refund
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Koala
Thank you for taking the time to share your experience. We’re sorry that you had to reach out to us first following the cancellation, and we understand why this affected your overall experience. We’re very glad that once you contacted us, our team was able to step in quickly and get everything sorted for you. We appreciate you highlighting this, as it helps us improve the journey for future customers.
Kind regards,
Koala Team
Annulation rapide et remboursement
Annulation rapide et remboursement
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Koala
Merci beaucoup pour votre avis ! Nous sommes ravis d'avoir pu rendre le processus d'annulation et de remboursement simple et rapide. Merci pour votre confiance, et nous vous souhaitons le meilleur pour vos prochains voyages.
Bien cordialement,
L'équipe Koala.
Received refund insurance
Received refund after personal issues thanks
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Koala
Thank you very much for your review! We're glad we could help during a difficult time and that we were able to process your refund. We wish you all the very best and hope things are looking up for you.
Kind regards,
Koala Team
Svar fra Koala
Thank you very much for your review! We're really pleased to hear everything was sorted quickly. We appreciate you taking the time to share your experience and wish you all the best for your future travels. Kind regards,
Koala Team
No payment and no response
On 16 July, I received an email confirming my claim had been approved, with the amount to be paid within 14 days. That period has now passed and I have not received the funds and I have got no response from Koala whatever.
At the start of the process the company was very prompt but since then is impossible to contact anyone to see the status of my claim
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Koala
We are sorry to hear about your experience.
Unfortunately, there was an unexpected issue with the original bank payment, which caused the delay. If you have still not received it or have any questions, please contact us at contact@hikoala.co and we will be happy to assist you.
Kind regards,
Koala Team
Still waiting for my refund
Still waiting for my refund. I have submitted all requested info and still nothing. Can't get them to respond to my emails....Very frustrated!
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Koala
Hi Stephen,
Thank you for your feedback, and we're truly sorry for the frustration this experience caused.
We experienced an unexpected issue while processing your refund, which unfortunately resulted in a longer delay than expected.
We were pleased yesterday to read that the payment has now been successfully received, and we sincerely appreciate your patience while we worked to resolve the issue.
Thank you again for your understanding, and we apologize for the inconvenience. We hope we'll have the opportunity to provide you with a much smoother experience in the future.
Kind regards,
The Koala Team
Zkušenost velmi dobrá
Zkušenost velmi dobrá. Nemohli jsme svoji cestu uskutečnit kvůli válce na Blízkém východě. Peníze již máme na účtu.
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Koala
Děkujeme Vám za Vaši recenzi! Je nám líto, že jste svou cestu nemohli uskutečnit kvůli situaci na Blízkém východě. Jsme ale rádi, že jsme Vám mohli pomoci a že refundace již dorazila na Váš účet. Přejeme Vám, aby Vaše příští cesta proběhla bez komplikací.
S pozdravem, tým Koala.
Seamless experience and amazing &…
Seamless experience and amazing & convenient process
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Koala
Thank you so much for your review!
It's great to hear that everything went smoothly and that you found the process convenient. That's exactly the experience we want every customer to have.
We really appreciate your support. Kind regards,
Koala Team
Résiliation assurance
Je n'ai pas encore reçu le remboursement pour la résiliation de mon assurance mais la réponse positive a été assez rapide
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Koala
Bonjour,
Je vous confirme que nous avons procédé au remboursement hier soir directement sur votre carte bancaire suite à la réalisation de votre assurance.
Les fonds devraient être crédités sous 5 jours ouvrables.
N'hésitez pas à nous contacter si vous avez la moindre difficulté !
Passez une excellente journée,
L'équipe service client de Koala
Très bon service
Très bon service, clair, net, précis.
Communication facile et échanges rapides.
Remboursement en toute confiance
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Koala
Merci beaucoup pour votre avis ! Nous sommes ravis d'apprendre que vous avez apprécié la clarté de notre service ainsi que la rapidité de nos échanges. C'est un plaisir de savoir que vous avez pu effectuer votre remboursement en toute confiance. Nous vous remercions pour votre confiance et vous souhaitons une excellente journée.
Bien cordialement,
L'équipe Koala.
Problemlose Rückerstattung
Problemlose Abwickulung der Rückerstattung, sehr netter Kontakt.
Vielen Dank an das Koala-Team!
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Koala
Vielen Dank für Ihre tolle Bewertung! Es freut uns sehr, dass die Rückerstattung reibungslos verlaufen ist und Sie mit unserem Support zufrieden waren. Ihr Dank bedeutet unserem Team viel. Wir wünschen Ihnen alles Gute und hoffen, Sie unter besseren Reiseumständen wieder unterstützen zu dürfen.
Viele Grüße,
Ihr Koala Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.