Hi5tickets.com Anmeldelser 

Experienced was excellent got refund on time best service received by ANNA.

Customer service is very good and they offered pay in 3 installments very smooth process recommended,

Excellent service! I checked the reviews before making a booking, and I was honestly quite worried. I called Hi5Tickets to confirm everything and get a good price. The whole process went smoothly, and I received my e-ticket, which I have already verified with the airline. Thank you, Sarah, for your excellent service and support. Highly recommended!

This company is a complete scam, please do not make any bookings with them. They called me and insisted that I pay my ticket in instalments which was not my intention I had the money enough to pay a full ticket and the customer service Indian accent convinced me that once I paid the first instalment they will remind me by email a week before the second instalment. I finally sent an email to them asking for a payment link which was not replied to after making numerous phone calls, I got shocked when they said I have missed my payment deadline and therefore from £183.96 all I can get is £20 refund.

Unfortunately my emails and phone calls nowadays aren’t being answered and my money hasn’t been refunded to make it worse the costumer representatives are rude and arrogant.

When you come across Hi5tickets site run.

This Hi5Tickets is a fraud, someone is in that company conducting some fraudulent activities! Please see my experience with this fraudulent company below.

On Wednesday 19th August, I called at 9.46am to speak to your colleague (I believe she is called Sarah Khan with Asian accent) to ask for a payment link for my 2nd instalment of £253.55 to be emailed to me as I was previously advised to do so. I was previously advised by your company on 10th August on a call made at 11:12am that if I don't make the 2nd instalment payment by 9am on 20th August, my ticket reservation will be cancelled no and I will lose the deposit already paid. I was advised by the agent to either email or call to request a payment link by 19th August so that I can make the payment before the 20th August 9am deadline.

I also have a proof of email from your company that says I have to make the 2nd instalment payment by 20th August at 9am.

On Wed. 19th August, your colleague promised me on the phone that a payment link will be sent to my email address shortly which I can use to make the 2nd instalment payment for my ticket. However, at 11:14am I received an email from an individual called Rohit Sharma. Without giving this email much thought and because the email address looks exactly like the email address of your company, I clicked on the link in the email which I genuinely believed was from your company.

After clicking on the fraudulent link that was sent to me, it took me to another page asking me to make payment of £253.55. (The question is how did a fraudulent link know the exact amount of the 2nd instalment of £253.55 that I was due to make?) Please see the attached screenshot of the payment that was taken fraudulently from me.

I am now concerned that I have lost £253.55 which is currently being investigated by my bank and I will also be reporting this fraudulent activities to action fraud UK for this to be investigated extensively.

I want to ask that your finance department doesn't send me any link via email as I don't wish to use any link to make payments due to fraud that has already happened.

Going forward, I need a bank account I can pay directly to prevent any further fraud.

Also, I would like to know if other customers have experienced any similar fraud when dealing with your company?

Could you please send me a receipt to confirm the first instalment that I paid for my ticket and how much balance I still have to pay?

Also, I would like to know how your company investigates frauds like this and what your company is going to do going forward to ensure that fraudsters are not using the gaps in your process to commit crimes?

I spoke to Sarah again this morning and she has promised that someone above her will give me a call back today.

I have made Hi5Tickets aware of the fraud I experienced and they have done nothing about it. Also, when I asked for a refund, here was their response:

Dear Customer,



As per your request, please review the cancellation charges and refund options below. Once you authorize the refund, it will take approximately 15–20 working days to process. Kindly let us know which option you would like to proceed with.





Option 1:

Cancellation Charges: £0.00
Refund Amount: £253.55 (issued as a credit voucher valid for 2 years)




Option 2:

Cancellation Charges: £105.56
Refund Amount: £147.99 (issued in cash)




We look forward to your confirmation.



Regards

Sarah Khan

Sales Executive

Finally got a best agency to buy tickets very good service definitely i will use again thanks,

.I decided to pay my booking by instalments on Hi5ticket. For the second instalments they failed to send a payment link after 2days. I cancelled the payment and requested a refund. A mail was sent to me about refund option. I choose my preferred option, after 25 working days I am yet to receive my reduced refund.
I have send several mails and called customer service to the effect yet no response.
Hi5ticket operate like a professional scam agency. PLEASE DO NOT BOOK WITH THEM.

I paid a deposit of £180.84 with Hi5tickets.com for a flight booking, only for them to leave my booking status on "On Hold" and never issue my actual tickets.

When I tried to resolve this, I was ignored for over a month. When I finally requested a full refund, they promised over the phone that they would process it and send a confirmation email within 3 days. They never sent the email, never refunded my deposit, and completely stopped responding hoping I would just give up.

They failed to honor their own published terms and conditions regarding refund timeframes and tried to delay until it was too late. I was left with no choice but to file a dispute through my payment provider, Zilch, who successfully recovered 100% of my money.

Save yourself the stress, false promises, and terrible customer support. Avoid Hi5tickets.

Scam

Stay away from this company. It’s not even a company, barbers 💈 shop address registered to. They take your money and don’t issue ticket. After couple of weeks they call you to say your return flight has been cancelled. Done this to I and my friend.

Got my ticket to London, ticket was issued in 1 hours, had the best experience in affordable fare.

I paid £1,808.70 by bank transfer to Hi5Tickets for a flight booking. Despite making the payment, my booking was not successfully confirmed/ticketed and the booking was subsequently cancelled. I contacted Hi5Tickets regarding the payment and refund. Revolut has now confirmed that the payment successfully reached the beneficiary bank and is being dealt with through their payment-tracing process. Hi5Tickets asked me for a UETR. I contacted Revolut, and they confirmed that because this was a local UK transfer rather than an international SWIFT payment, no UETR or MT-103 exists. Revolut provided a standard transfer confirmation containing the relevant payment and tracking information instead. I have provided the available evidence and continue to request the return of my £1,808.70 to the originating account. This experience has caused me significant stress and inconvenience. I expected a straightforward flight booking and, if the booking could not be completed, a straightforward refund. I am posting this review to share my personal experience and to encourage other customers to carefully verify their booking and payment before using this company. I hope Hi5Tickets resolves this matter and returns my full payment promptly.

SCAMMERS - WILL NOT ISSUE REFUNDS

Don’t beg it.
You told me you’d issue a full refund, and you refunded half of it.
Lying again won’t solve the problem.
Prick.

This is the worst company to ever make a booking with. I booked my flight ticket in June. I paid deposit and the remainder I was to pay in instalments . There wasn't any communication about when to pay the intalments but the delay in responding to my queries what what made me lose trust in this company. Long story short, I asked them to cancel the booking as I needed to secure my booking and confirm my travel. They cancelled and told me they will refund my money within 21 days. Up to now I never received my refund and no communication from them whatsoever. Be careful with this company. You could lose your money. Just a warning!

I placed an order on the 24th July 2026 Aryan said I will get my tickets by the end of the day. I have not received any booking confirmation of any sort and also I’ve tried calling the number again and he won’t answer. It’s been a day no ticket, no booking confirmation and I’m getting worried reading all the reviews. I’ve tried calling the number multiple times also and it now doesn’t go through.

Hi5tickets are scammers.

Eid flights to Islamabad was coming with extreme cost seriously and they found me a better and cheaper price with perfect timings. Their team is good with multilingual support.

Here is a more professional and strongly worded version of your message:

Hello,

My name is Ebenezer.

I am disappointed by the false statement made by your customer service team claiming that I cancelled my trip. I contacted your team simply to request my booking reference, yet I was informed that I had cancelled my booking, which is completely untrue. I have all the evidence and records to support my claim.

At no point did I cancel my trip. Your company informed me that my ticket was not confirmed because I had only paid a deposit, which is also inaccurate. I made a payment of £200 on the 9th of April and an additional payment of £488 on the 24th of April, fulfilling my obligations faithfully and in good faith.

Therefore, it is unfair and misleading for your company to state that I cancelled the booking. The policy you referenced should not apply to my case because the issue did not arise due to any fault on my part. The failure was caused entirely by your company.

I expect this matter to be reviewed properly and resolved fairly.

Kind regards,
Ebenezer

I would recommend them to enhance their customer services more though it is alright but I found it to be improved further.

You can use this updated review:

I booked a flight through Hi5Tickets and paid a total of £688.45 in full, not just a deposit or installment. After payment, I repeatedly asked for my booking reference/PNR so I could verify my ticket directly with the airline, especially because I was concerned about possible fraud. Instead of providing the PNR, the company later informed me that my booking was “unconfirmed” and claimed that only an installment had been paid, which was completely false.

They then suggested changing my travel date or applying for a refund, despite the fact that I had already paid the full amount. This caused me a lot of stress, confusion, and inconvenience. Communication was poor, and I had to chase them constantly for updates and clarification.

Up to now, I am still waiting for my refund because I never received my ticket. I was informed that the refund process would take 10–15 days, and I am still waiting for the money to be returned.

I find this experience very disappointing and unprofessional. Customers should receive clear confirmation, valid booking references, and honest communication after making full payment. Based on my experience, I would advise others to be extremely careful before booking with Hi5Tickets.