Use HFX Daily, Never have issues but if I do the support team are straight on it and respond straight away. Brilliant service from the support guys - Thanks Dan Wren for help today most appreciated.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Alfie has been brilliant from start to finish on this project. We needed the new pattern set up urgently, and he did a fantastic job getting it sorted quickly. Thanks to the rosters and patterns being... Vis mer
Selskapet har svart
Chris went above and beyond to help us sort out this issue. He understood it was time sensitive and walked us through the process to correct it. He even highlighted where the original issue had arisen... Vis mer
The engineer was very helpful and personable. The fault was resolved along with some additional issues found on site. The process between raising the repair request and the engineer attending is the... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Workforce Management Solutions , Time & Attendance, Rostering, Employee Self-Service, Flexitime.
Kontaktopplysninger
Storbritannia
- hfx.co.uk
4,7
Enestående
44 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Our request was understood well and…
Our request was understood well and actioned quickly, with good communication.
4. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra HFX Ltd
Thank you for your feedback. We’re really pleased to hear that your request was handled promptly and that you found the communication clear throughout. It’s great to know the service met your expectations.
step by step clear verbal instructions…
step by step clear verbal instructions by Chris to rectify the issue
29. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra HFX Ltd
Thanks for taking the time to respond. We will let Chris know you found his help clear.
Quick Reply
23. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra HFX Ltd
We're glad you found our help timely and efficient.
Speedy resolution
Speedy resolution. Online support good and when the problem couldn't be resolved, was immediately scheduled for hardware replacement.
3. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra HFX Ltd
Thank you for your feedback. We are pleased to hear that the support you received was effective and that the hardware replacement was arranged without delay. Providing a quick and reliable service is always our priority.
Prompt response and resolution as…
Prompt response and resolution as always, from the team and Chris Dawson.
2. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra HFX Ltd
Thank you for your kind words. We are delighted to hear that Chris and the team were able to provide a prompt response and resolution once again. Your feedback is greatly appreciated.
excellent service
Took a genuine interest in my problem, with follow up to make sure suggested corrective action was effective
2. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra HFX Ltd
Thank you for your feedback. We are pleased to hear that the team took a genuine interest in resolving your issue and followed up to ensure everything was working as it should. Delivering thorough and supportive service is very important to us.
Good quality service
HFX are always polite, helpful, and get the issue resolved in good time.
20. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra HFX Ltd
Thank you for your kind feedback. We are delighted to know you always find our team polite and helpful, and that your issues are resolved promptly. Your comments are very much appreciated.
overal HFX is not a great system for… anything really
overall HFX is not a great system for the user, lots of errors and clocking in problems.
support have been polite and try to help.
website is slow and has added hours of work to my week. i personally wouldn't use and certainly not pay for, but have no choice as work have brought it in
23. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra HFX Ltd
Thank you for taking the time to share your honest feedback. We are sorry to hear that you have experienced difficulties with the system and understand how frustrating this must be for you. While we are pleased that you have found our support team polite and helpful, we appreciate your concerns about errors, clocking in, and the website speed.
We do have many customers who find HFX a valuable and reliable solution, but we also recognise that every user’s experience is important. Your comments will be shared with our product and support teams so we can continue to improve. We truly value your perspective and thank you for highlighting these issues.
Best regards,
The HFX Team
Fast and efficient service
13. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra HFX Ltd
Thank you for the feedback. Don't hesitate to reach out if you require more assistance.
Best regards,
The HFX Team
Everyone at HFX isd always so helpful…
Everyone at HFX isd always so helpful no mater what my question is or issue they deal with it staright away. Nothing is ever to much trouble for any of the team, i Dealt with Chris today and as always he was amazing.
12. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra HFX Ltd
Thank you for your lovely feedback. We are delighted to hear that you always find the team helpful and that nothing is ever too much trouble. It is great to know Chris was able to assist you so well — we will be sure to share your kind words with him.
Best regards,
The HFX Team
Quick response times and resolved…
Quick response times and resolved quickly
30. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra HFX Ltd
Thank you for the feedback. Don't hesitate to reach out if you require more assistance.
Best regards,
The HFX Team
Quality Service
Very knowledgeable and quick to respond. Couldn't be more helpful.
8. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra HFX Ltd
Hi,
Thanks for the 5 Stars! We're glad we're giving you the service you expect.
Regards,
HFX Support
Have been a customer of HFX for years
Have been a customer of HFX for many years, support is always excellent.
27. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra HFX Ltd
Hi,
Thank you for the great review.
We're happy you've had a great experience and hope that you are a satisfied customer for years to come.
Regards,
HFX Support
quick response
HFX always response very quickly with all tips what to do.
19. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra HFX Ltd
Hi,
That's great!
I hope we continue to measure up.
Regards,
HFX Support
Excellent Service A star
How quick the response was from Chris. So patient in explaining things and working through them with me step by step.
11. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra HFX Ltd
Hi,
We're happy that Chris continues to provide you great service, we regard him as a great ambassador for the company.
Regards,
HFX Support
Speedy response to issue
Chris answered quickly and patiently talked us through how to check the machine. Then when we exhausted all options, put Emily in touch to sort out a new scanner.
26. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra HFX Ltd
Thank you for your great review!
We’re glad Chris and Emily could assist you quickly and efficiently. Your feedback is greatly appreciated, and please don't hesitate to contact us here if you need anything else.
Best regards,
Support Team
HFX
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
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