So disappointed! This arrived with a non-working bulb. Herman Lamps ignored requests to exchange it (I did not request a refund, just a working light) and instead sent a “repair” video suggesting I sm... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
First, the pricing was inconsistent — the price kept changing every time I checked, which made it hard to trust I was getting a fair deal or even know what I’d actually end up paying. Once I fina... Vis mer
The chandelier that came in was amazing and packaged perfectly. Herman lamps was more than receptive throughout the installation process. We were sent videos, and everything was labeled nicely. This... Vis mer
Selskapet har svart
To be honest I did not know that the items I ordered would be coming directly from China, but was reassured when I read some of the reviews. Items were a few days late and I emailed the seller who pro... Vis mer
3,2
Middels
46 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 62 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Quick service on replacement glass for…
Quick service on replacement glass for my chandelier.
24. juli 2025
Gorgeous lighting
We bought more than 8 chandeliers and 13 sconces, they look awesome, and good quality. Very great customer service, some pieces were missing and some didn’t fit well; they shipped and replaced defective parts without any problems.
30. mai 2025
Anmeldelse skrevet uten oppfordring
Very pleasant to work with
Very pleasant to work with. I will save my final review after I receive the lamps.
19. mai 2025
Non-fulfillment of expensive order
EDIT on 3/26:
I have changed this review from 1 star to 2 stars, because the company did refund me in full. On Feb 14th I received an email in response to my message of the 13th, saying they were going to reach out to the warehouse for information. Two or three days later I received a call telling me it turns out they are very sorry they were unable to source the item, and acknowledging my request to cancel the order. Within a week, my credit card was credited the full amount.
Today, March 26th, more than a month after that resolution, I received a call telling me they were very sorry, and they did refund me, so would I please delete my review. My response was: No, I will not delete my review. While they did refund my full amount, the fact remains that the order was handled in an entirely unprofessional manner that left me, the customer, unable to determine if they were actually scamming people and trying to put us off until it was too late to be able to dispute the transaction. This was not a small purchase, and I could not afford to lose that much money. I stood my ground about not deleting this review, but I've come to add that they did refund me. I did suggest to them that they post a response acknowledging that they dropped the ball on this order, and that they are taking steps to prevent such unprofressionalism for future customers.
-----Original review:
I purchased a chandelier from this store on Dec 19th. On Dec 24th I received email confirmation stating, "Thank you for your purchase! We're getting your order ready to be shipped. We will notify you when it has been sent."
Jan 17th I sent an email because I had heard nothing further. I received email back stating, "Thank you for your patience. I wanted to provide you with an update on the status of your Marielle Mid Century Petal Chandelier. Your order is expected to ship this week."
Feb 13, I still have not received notice of it being shipped, let alone received the item. Their customer service number leads only to voicemail after a very long ringing time. I left a message to cancel the order. If they have not done so by the 16th, I will dispute this through the credit card company before the 60-day limit for disputing.
11. februar 2025
Anmeldelse skrevet uten oppfordring
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