Heritage Parts Centre Anmeldelser 

912
TrustScore 4.5 av 5

4,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Ordered my new Starter Motor and paid for next day delivery and due to DPD being idiots they didn’t deliver. Contacted Heritage and the guy i spoke to couldnt be more more apologetic and refunded t... Vis mer

Vurdert til 4 av 5 stjerner

Schnelle Lieferung und sehr gutes Preis/Leistungs- Verhältnis. Allerdings wurde bei der Lieferung 2 verschiedene Ausführungen geliefert. 1x lackiert und 1x roh, was natürlich nicht sehr gut ist. Auf... Vis mer

Vurdert til 5 av 5 stjerner

Their website is impressive. Clear, smooth and informative. An out-of-stock part on back order arrived within days and the parts are all as ordered. I'm pleased. Thanks. Martin G.

Vurdert til 3 av 5 stjerner

Parts are good quality and look great ( not yet fitted) however customer service contact is very difficult. We ordered over the German site ( Bremen) we did not receive anything about delivery, only... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Bilmotorverksted

Opplysningene stammer fra ulike eksterne kilder

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

912 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 76 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(912)

233 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great customer service

Ordered my new Starter Motor and paid for next day delivery and due to DPD being idiots they didn’t deliver.
Contacted Heritage and the guy i spoke to couldnt be more more apologetic and refunded the whole delivery cost.
Brilliant service knowledgable staff.

30. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great service and high quality VW parts

As a customer in Sweden I’m really saticfied with both price and freight cost, but also with great service and information about my order from point of order to delivery. The ordered body panel was well packed and in a great quality. I’ll be back for more VW parts!

2. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I Am waiting my order

1. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Heritage Parts Centre

Hi Ricardo, your order was out of stock when you placed it. Your order confirmation email would have told you this, along with lead time on the back ordered parts. If you have further questions contact us at help@heritagepartscentre.com

Vurdert til 4 av 5 stjerner

very speedy delivery

very speedy delivery, part came in good condition, was fitted and is working great currently

30. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Heritage Parts Centre

Thank you for your review!

Vurdert til 1 av 5 stjerner

Unhelpful customer service with incorrectly supplied parts

Very unhelpful with putting right there mistake.With no assistance with the return, bluntly told that this was their terms and conditions. Incorrect supplied parts by the company which where ordered correctly for my vehicle. The company admitted that these can only be supplied by the Porsche dealer. After there Porsche parts specialist told me they were initially correct, they then told me they where for the 2.7 model 'sorry. Please open a request, but return at your cost.
This turns out to be the same price as the parts them selves.
Told that they would contact me via email, still waiting...

Under the circumstance their should be some sort of contingency in the system for mistakes in there system for correctly ordered parts that clearly don't fit and are still live on the system. Looking online several other customers have had the same experience.
Save yourselves the pain and just go to the dealer

22. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Heritage Parts Centre

Hi Jonathan, I can see that our team spoke to you on the phone requesting images of the parts ordered and then replied to you on June 16th instructing you that you had ordered the incorrect part for your vehicle. They were also very helpful in recommending where to find the correct part for you. We do not offer free returns on items ordered incorrectly, I do apologize.

Vurdert til 1 av 5 stjerner

Sehr enttäuschend

Sehr enttäuschend. Die gelieferte Ware entspricht nicht der Beschreibung. Statt des angegebenen 1 Meter langen Unterdruckschlauchs wurde eine kürzere Länge geliefert. Zudem erscheinen die berechneten Versandkosten von 5,99 € angesichts der tatsächlichen Versandart unverhältnismäßig hoch. Insgesamt bin ich mit dem Kauf nicht zufrieden.

20. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til Heritage Parts Centre

Svar fra Heritage Parts Centre

Es tut uns leid, dass Sie diese Erfahrung machen mussten. Bitte wenden Sie sich über help@heritagepartscentre.com an unseren Kundenservice, damit dieser sich um Ihr Anliegen kümmern kann.

Vurdert til 1 av 5 stjerner

Bit Slow to Despatch Stock. No Response to Quality Problem So Far

It took longer than I’d expected for Heritage Parts Centre to ship the 2 axle seal kits I’d ordered. They seem to take several working days to get to despatching parts.
Also, one of the circular inner spring seals failed, just as the seal assembly was being carefully mounted to the axle. A split second later and it wouldn’t have been caught until the seal failed. I had to use the 2nd seal kit I’d ordered for the other side of the axle. So, the seal replacement is only half done. I’ll have to call HPC to chase up a response, hopefully resulting in receiving a replacement seal kit. I’ll then have to wait for good weather and get all the gear out again, before I can enjoy my classic car.
I’ve emailed HPC through their website complaints procedure about it, with my order details but, still haven’t had any response after 3 working days.
Like most classic car enthusiasts, I need availability of spares through after-market suppliers and I appreciate the pressures on small & medium sized businesses, especially these days. But, when suppliers take your money on ordering, I’d hope for faster and in this case, even some response at all to quality problems.

15. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Heritage Parts Centre

Hi Peter, sorry for your experience here. I have looked into this and can report that your order was placed on Friday 5th June and dispatched on Tuesday 9th June, which is 2 working days. Our terms of business on standard delivery (which you selected) is 2-3 working days to dispatch. If you would like your order faster you need to select a next day service, or next day pre-12 both of which are offered to customers. I am glad to see that within 3 hours of your online message about needing a replacement we replied and confirmed it was sent same day to you.

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