the products were well priced and well crafted. Packaged simply but beautifully, they were protected in recyclable card & arrived very quickly. An all round excellent shopping experience. Thank you fo... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
There was a huge problem with the company that imports through the customs in Croatia. However, when I reached out to Heritage they arranged return of the parcel and they sent another out to my... Vis mer
Selskapet har svart
Due to an order with another seller falling through I had to make some last minute purchases for gifts on a special occasion and needed them delivered by a Monday morning. I placed the order very late... Vis mer
Heritage of Edinburgh is just wonderful! We purchased a sweater (ballantrae jumper) as a gift for someone when we were by Edinburgh Castle. When we were repacking and preparing to leave for the airp... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Old Town's largest department store. Kilts, Cashmere, Lambswool, bagpipes, hoodies, blankets, Harris tweed, Jewellery, Knitwear, Gloves, Kid's highland wear.
Kontaktopplysninger
100-106 South bridge, EH11HN, Edinburgh, Storbritannia
- info@heritageofedinburgh.com
- heritageofedinburgh.com
4,7
Enestående
147 anmeldelser
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Brilliant customer service
Brilliant customer service, they went above and beyond. Thank you
30. november 2022
Svar fra Heritage of Edinburgh
Thank you :)
Excellent helpful company
I ordered a Prince Charlie jacket and waistcoat ordered on black Friday and I love it, good quality and excellent value for money!
All in all excellent and I'm quite happy to purchase here again.
5. desember 2022
Svar fra Heritage of Edinburgh
Hello Mr. Wilkinson, we can confirm that our order HOE1749 has been delivered. We do not have in evidence any other order for your name outstanding. Also, we are a Heritage of Edinburgh and not a Heritage of Scotland - that is a completely different store apart from us.
David is a Customer Service guy from Heritage of Scotland :) not from us :)
Lovely shortcake biscuits
Very pleased with the product, well packed and wrapped and tasted excellent.
29. november 2022
Very unacceptable customer service…
Very unacceptable customer service department and hidden terms and conditions in small print!!
I have been very concerned by the lack of a response to a email I sent to them on 8/11/22 and failing to answer phone calls
It reads as below:
Order number HOE1522
I am contacting you in respect of the recent above order which was for a Cape from your online store
The Cape was purchased by my mother who is 90 years old.
Although she has learnt to order goods via the Internet she often fails to comprehend the terms and conditions of the order.
Unfortunately she does suffer with early onset dementia and can get easily confused by small print referring to the actual purchase if indeed she manages to read them before making an order.
I note that on 31st October 2022 several emails were sent to you by my mum's carer who was extremely concerned that you were not willing to accept a return and refund for the Cape.
You stated hygiene reasons for your decision.
As it was clearly pointed out to you at no time did the Cape touch any skin or hair at any time.
It was tried on for only a few seconds and this was over full daytime clothes.
There was no chance whatsoever for hygiene to be compromised!!
Unfortunately you did not respond to the last email sent to you by the carer and I am therefore particularly concerned about your "customer care" and the lack of flexibility and understanding in trying to find a satisfactory resolution for the customer.
I would especially request that a compromise be reached on this occasion and that the return and refund be granted.
I would like to be able to give your organisation a positive review on social media but at the present time feel that this situation is certainly not acceptable and would warrant a review that highlights the unflexible attitude that you are currently displaying to your customers.
It would be ideal if you can demonstrate a much more helpful and understanding attitude in this instance in order that I can write a positive review about your company.
In anticipation of a better resolution.
Regards
Jane (Mrs xxxxx daughter)
8. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra Heritage of Edinburgh
Hello Jane, we would like to apologize if you have bad experience with our customer service. We find your review entirely not true, as your messages + this review have been fully passive-aggressive since we pointed out that this good is not returnable, you wrote this review after a month and a half from an order. Also, you used 3 different names in communication with us (Jane, Isabel, Lucyn). As you can see in the reviews here, we do have exceptional customer service, where we helped to resolve dozens of customer requests.
On line Purchase Damaged in transit
I brought some gorgeous nautical eggcups from Heritage of Edinburgh and unfortunately when received some of them were broken in transit. I contacted Dominik and immediately he came back to me and resolved the issue by sending out replacements and keeping me advised of what was happening. I would not hesitate to deal with the company - they offer a first class customer service! Highly recommend
21. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra Heritage of Edinburgh
Thank you, Jackie, we do our best to satisfy our customers and their experience with our store :)
Great goods and excellent service
The items I was looking for were available, ordered one day and delivered the next day.
Everything was packaged beautifully and great quality.
Very pleased with my purchase.
9. november 2022
Svar fra Heritage of Edinburgh
Thank you, Susan, we appreciate your review.
Fits like a dream
Fits like a dream, ordered Navy but came a lighter navy,
but it`s a nice colour so not a problem.
7. november 2022
Svar fra Heritage of Edinburgh
Thank you Jim
Svar fra Heritage of Edinburgh
Hello Timothy, thank you for your review
Order was perfect!
Everything was shipped and arrived quickly. One of the caps ordered was exchanged for another style, but it is a nice cap and my nephew loved it.
All the items were beautiful. Thank you!!
10. november 2022
Svar fra Heritage of Edinburgh
Thank you, Janice, We Appreciate that
Kilts
Tissu bien, boucles peut-être un peu fragiles, à voir si cela tiens dans le temps
25. oktober 2022
Svar fra Heritage of Edinburgh
Merci, Adrien, en cas de problème, écrivez-nous à info@heritageofedinburgh.com - heureux de vous aider :)
Pleasant experience and good quality
Easy to find everything on the website. Good sale prices. Quick delivery. Two out of three products are great quality. The third I didn't use it yet, but hoping it will be as good as the other two.
7. oktober 2022
Svar fra Heritage of Edinburgh
Thank you Andrea
Very high quality rugby shirt and…
Very high quality rugby shirt and delivered so quickly.
26. oktober 2022
Svar fra Heritage of Edinburgh
Hello Iain, Thank you
Harris Tweed Waistcoat
They had the best price and organised a very quick size return. Very happy with my lovely Harris Tweed waistcoat :)
3. november 2022
Svar fra Heritage of Edinburgh
Thank you, Steve, we are trying our best :) Hope you enjoy your new waistocat
Product review
Fast delivery
Item was how I expected from order
Update on delivery was accurate
Packaged well
22. oktober 2022
Svar fra Heritage of Edinburgh
Thank you
Lovely Wrap beautifully wrapped
I was looking for a Scottish gift for a colleague in another country and it needed to be easy to pack in hand luggage, so a Blackwatch Tartan wrap was my chosen item.
It arrived within a few days, well packaged.
If I had one niggle, it was that the price was still on the label, so I had to damage the tissue wrapping to take it off. But not the end of the world.
It's a lovely gift.
28. oktober 2022
Svar fra Heritage of Edinburgh
Thank you for your nice review and thank you for shopping with us :)
TOOK LONGER TO PROCESS ORDER AND…
TOOK LONGER TO PROCESS ORDER AND DELIVER THAN I EXPECTED
13. oktober 2022
Svar fra Heritage of Edinburgh
Hello, Alan thank you for your review, you placed an order at the 13 of October in the evening time, (Thursday evening and during strike of royal mail), and we dispatched it in 2 working days and it arrived the day after :) :) as we have stated in our policies, dispatching can take 5-7 days :) and we do our best to do it quicker than that. Have a nice day
Postage slow but a suppose with all the…
Postage slow but a suppose with all the stikes, Quality perfect thought it would of been basic material
2. november 2022
Svar fra Heritage of Edinburgh
Hello our apologies that order took more than usual to arrive, as there has been ongoing strike of Royal Mail workers ongoing. Thank you for shopping with us
Just great..including pawowcking..Good…
Just great..including packing..Good price good item
17. oktober 2022
Svar fra Heritage of Edinburgh
Thank you
Svar fra Heritage of Edinburgh
Thank you
Svar fra Heritage of Edinburgh
Thank you :) now we trying to be even faster :)
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