hepburnandhughes.com Anmeldelser 623

TrustScore 5 av 5

4,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I’m very happy with the service from Hepburn & Hughes. I made an error during the ordering process and when I contacted them it was immediately resolved. My purchase (which is beautiful!) was processe... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Excellent customer service.. arrived within 24 hours and an absolutely gorgeous ring. I haven’t taken it off yet! Great value for money, I have seen similar rings at a much higher price. I would defin... Vis mer

Vurdert til 5 av 5 stjerner

Excellent experience. Received quickly. I bought cufflinks, made from genuine Spitfire parts, for a birthday present. They are beautifully made and the recipient was delighted with them. I chose th... Vis mer

Vurdert til 5 av 5 stjerner

Excellent .. communication, delivery, presentation and the history/background. Spitfire neck chain is xmas gift and know he will love it The ring is unusual with the shell .. another gift that... Vis mer

Informasjon om virksomheten

  1. Smykkedesigner
  2. Butikk for motetilbehør
  3. Smykkeforretning

Skrevet av virksomheten

We are Zoe and Louise at Hepburn & Hughes. We create handmade jewellery in Sterling Silver using salvaged material, iconic ceramics and Art Deco styles, for both men and women. We pride ourselves on good communication with our customers to provide a first-class service.


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

623 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Much Nicer Than Expected

This item was much nicer than the pictures and was shipped very quickly. Thank you for your great service and wonderful item!

14. april 2026
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Svar fra hepburnandhughes.com

Thanks so much for your review - we're glad you're happy!
Zoe & Louise

Vurdert til 5 av 5 stjerner

Excellent service

I’m very happy with the service from Hepburn & Hughes. I made an error during the ordering process and when I contacted them it was immediately resolved. My purchase (which is beautiful!) was processed very quickly.

13. mars 2026
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Svar fra hepburnandhughes.com

Hi Janet. We're so glad you like your ring and were happy with the service.
Zoe & Louise

Vurdert til 5 av 5 stjerner

Replacement chain

Great as usual good quality chain at a reasonable price. Well packaged and a prompt delivery keep up the great work love your products as do my wife and daughter.

13. mars 2026
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Svar fra hepburnandhughes.com

This is great to hear Mark, we're glad you and your family like our products!
Zoe & Louise

Vurdert til 5 av 5 stjerner

Beautifully presented

Beautifully presented
Arrived on time and came with a certificate of authenticity and a gift box
Very happy.

8. mars 2026
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Svar fra hepburnandhughes.com

Hi Chris
Many thanks for taking the time to leave a review. We're glad you're happy.
Zoe & Louise

Vurdert til 1 av 5 stjerner

Really poor service

Really poor service - the price offered at checkout kept jumping up vs an e-mail offer I was sent the night before, no one answered the phone numbers provided and no one replied to the e-mail I sent after placing my order at the (now) higher price, which I had to do as this was a gift. Clearly they are using some kind of dynamic pricing algorithm and that feels exploitative.

10. mars 2026
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Svar fra hepburnandhughes.com

Hi Chris. Sorry you had difficulty ordering. We don't have a dynamic pricing model - it's all done manually, so it maybe that a voucher code had expired. I'll send you an email now to see if we can resolve the problem. Best wishes. Zoe & Louise

Vurdert til 4 av 5 stjerner

Beautiful piece of jewellery and…

Beautiful piece of jewellery and delivered on time, the packaging could have been better as I had to find my own nice bag to put the small box and separate certificate and cloth cleaner in, I feel for the price a simple but nice velvety bag or something could have been provided rather than the cardboard delivery box, but recipient very happy! Will order from here again,

17. februar 2026
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Svar fra hepburnandhughes.com

Hi there, sorry you were unsatisfied with the packaging, but we are pleased your friend was delighted! Hopefully we will see you in our store again soon.

For added pizzazz, we offer gift wrap as an upgrade, to make that gift extra special.

Best wishes
Louise & Zoe

Vurdert til 5 av 5 stjerner

Returning customer

As a very happy returning customer, I rate H&H 5 stars. Great products, great service and super nice people to deal with.

14. februar 2026
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Svar fra hepburnandhughes.com

Hi Mark, thanks for the lovely feedback. It was great to hear that you were happy with your recent order too!
Best wishes
Zoe & Louise

Vurdert til 5 av 5 stjerner

My item came on time

My item came on time, which is getting rarer from online orders

I was pleased with the packaging, the item I ordered was as expected and it looks great

Very happy

14. februar 2026
Vurdert til 5 av 5 stjerner

Excellent service and beautiful pendant

The website was very easy to use, self/explanatory, with excellent pictures. I liked that they showed a model wearing the pendant I was considering, so I could judge the size of it. Communication was timely and shipping to Canada was surprisingly fast.

9. februar 2026
Vurdert til 5 av 5 stjerner

Excellent

Excellent .. communication, delivery, presentation and the history/background.

Spitfire neck chain is xmas gift and know he will love it

The ring is unusual with the shell .. another gift that will be adorned and shown off.

Cannot recommend highly enough.

23. november 2025

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