Great curated store. I’m trying to use less plastic and there is a lot of better options here. Classic design. The only negative is I don’t advise buying the oak wood poster hanger as it’s so heavy it... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Lovely shop in York - visit regularly for environmentally friendly cleaning products and general home items! Its a little treasure trove for everything you ever need! Friendly helpful staff too! High... Vis mer
I was a little nervous about ordering from overseas, but the ordering process was smooth, and I was able to track the delivery status, which gave me peace of mind. I ordered from Japan, and the packag... Vis mer
Selskapet har svart
I have visited this shop in person as well as making online purchases and it is an Aladdin’s cave of interesting, useful and well thought out items for sale. Online purchases are beautifully packed... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Homeware and hardware store in York with a penchant for good design, eco-friendly and useful products.
Kontaktopplysninger
34 Gillygate , YO31 7EQ, York, Storbritannia
- 01904624180
- shop@heima.uk
- heima.uk
4,8
Enestående
244 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I bought from Heima for the first time…
I bought from Heima for the first time - a simple product I've not seen elsewhere. Delivered quickly and as seen on the website.
30. januar 2026
Excellent products but please give more English instructions!
This was the second purchase, the first online after buying a product in a UK store. The products are superb quality, with great design and excellent workmanship, and my online order arrived promptly. The only reason I’m giving 4 stars not 5 is because the instructions that come with the products (tide clock and moon clock) have very few instructions in English, and when I went online to do the warranty registration the process was entirely in French. I did my best to translate, but I’ve no idea if it was done correctly…!
27. januar 2026
Great well made and attractive…
Great well made and attractive products. A small brush to replace one that has mysteriously disappeared from my flat and which I use for brushing keyboard and desktop, and a beautiful Japanese gardening trowel. Very good service - happy to recommend.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Good price and quick delivery.
5. januar 2026
Great product selection and fast…
Great product selection and fast delivery, with well packaged order.
5. januar 2026
Product exactly as described
Product exactly as described. Great, quick service. Would definitely use again.
4. januar 2026
Wonderful shop with very helpful staff
Wonderful shop with very helpful staff. An Aladdin's den of things to make your life easier 😀
3. januar 2026
Sub-par returns experience at Heima York
I asked to return a Japanese Hori Hori gardening tool which my wife found too ... combat knife-like. Ordered online, collected and returned in-store unused, original packaging intact the first day Heima re-opened after their Christmas to New Year break. Heima told me that as 'a Christmas return' they would offer a credit note (which says it can only be used in the York store and only by May 2026). This feels sub-par compared to other retailers who offer a full refund to the payment card. The more so because I bought from Heima to 'support local', and on the basis of their glowing customer service reviews.
Invited by Heima to review my purchase on their own website, I did, giving my experience 1*. No hurty words, just the facts and expressed disppointment. Barely a couple of hours later, it vanished from the Heima website. Draw your own conclusions.
My wife will endeavour to find something in the shop to spend our credit note on, before it expires in May 2026. Then we'll shop elsewhere.
3. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra HEIMA
Hi Mark,
Thanks for taking the time to leave such a detailed review, I’m saddened that this experience left you feeling disappointed.
About the tool itself:
Just to clarify, the item returned, the Niwaki Hori Hori, is not a combat item, but a well-established and widely used gardening tool. Often described as a soil knife or weeding knife, the hori hori originates from Japan and is used for digging, weeding, planting bulbs, cutting roots, and general garden work. It’s used by professional gardeners and home gardeners worldwide, and is our most popular garden tool because of its versatility and effectiveness.
Returns & the Christmas policy:
The hori hori was ordered on 2 December. Our standard online returns policy, which is linked at the bottom of every page on the website, allows 15 days to notify us of an unwanted item, followed by a further 15 days to return it for a full refund.
At the beginning of December we added Christmas Returns section to that policy, which clarifies that we do not offer extended refunds, but do allow items bought for Christmas to be returned for store credit if customers notify us by 7 January and return items by 21 January.
As we didn’t hear from you until early January, the return was already outside our standard policy, and the credit note issued was in line with our Christmas policy - already more generous than what our standard policy provides.
As a very small independent business, we simply can’t operate like large national retailers where Christmas gifts can be bought speculatively and returned weeks later for a full refund. Credit notes are valid for 6 months allow us to stay viable while still offering flexibility, and they’re valid for a long period for exactly that reason.
As stated above, our credit notes have always been valid for 6 months, so I was surprised to see yours valid until May. I have looked into this and found that when we had a new till system installed in summer it we didn’t update the credit note validity from the default on the new system (which was set to 120 days). Thanks for drawing this to our attention – I’ve updated this and I’ve also applied this to your own credit note, which gives you until 6th July. You were issued the credit note for the York shop because it was returned to store, but if you wish I can cancel that and issue another for use on our online shop - just send me an email to shop@heima.uk.
Reviews on our website:
I’d also like to clarify that your review was not removed by us. Our website’s product review system provided by Judge.me is intended for product reviews rather than service feedback, and any review rated two stars or below is automatically held in a pending state until we’ve had a chance to respond and check that it is relevant to the product. That’s a platform rule, not a decision made by us, and the review was not deleted.
Moving forward:
We understand that returns can be frustrating, particularly around Christmas, and while we always try to be fair and transparent, we also need to operate within policies that allow a very small independent business to remain sustainable.
- Maff, HEIMA
Excellent service
My purchase didn't actually work out as the item I received was faulty but this was where Heima showed their excellent customer care. They made the process of returning and refunding incredibly stress free.
10. desember 2025
Anmeldelse skrevet uten oppfordring
Good items
Good items. Kept me informed. Helpful when I rang up to add to my order. Would shop with them again.
26. november 2025
Had exactly what I wanted.
Had exactly what I wanted.
Quick service.
Arrived well packed.
Very pleased with my purchase
5. desember 2025
Anmeldelse skrevet uten oppfordring
Good service and great price
Package arrived promptly in a strong cardboard box, well padded and sealed and it was all from recycled materials. One of the few companies these days that seem to know how to pack an item correctly so that it doesn't get damaged. The price was also the most competitive online for the Haws sprayer and watering can. Even better than Haws price.
4. desember 2025
Anmeldelse skrevet uten oppfordring
A simple but classy gift
The Tide Clock arrived promptly, wasn't overpackaged,and was just as advertised.A simple but classy gift for a surfing addict.
24. november 2025
Bought a lovely enamel jug for a…
Bought a lovely enamel jug for a present. It was fairly priced and promptly despatched in good packaging.
28. november 2025
Anmeldelse skrevet uten oppfordring
Very pleased with items
Very pleased with items. Slight hiccup with wrong size being sent to start with but this was dealt with very professionally and resolved quickly.
5. november 2025
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