Never responds to emails
Never responds to emails! Not even on messenger or anything! Wrong size helmet and practically impossible to return

Svar fra Hedon
Dear Bjarte,
We’re genuinely sorry to hear about your experience and sincerely apologize for any frustration this has caused. I want to assure you that we’ve been actively trying to reach out to you. We have replied to all your messages and have been following up every three days to understand the details of the issue, but it seems our emails might not be reaching you.
Could you please check your Spam or Junk folders for any emails from aftersales@hedon.com? Our last follow-up was on Thursday, 8th August, and we are concerned that our messages are not getting through.
We also have a 24-hour live chat available on our website, Hedon.com, and we would encourage you to use this service to provide an alternative email address. This way, we can resend all our previous communications to ensure you receive them and avoid any further miscommunication.
We truly value your business and want to resolve this for you as quickly as possible. Please get in touch at your earliest convenience.
Thank you for your understanding.
Best regards,
Emma
Hedon.com
Customer Services Team








