Cora Health Anmeldelser 

I had a shoulder operation, couple of days later had a physiotherapy appointment gave me two exercises to do and will be contacted by a new company for a follow up appointment three months went by no letter or nothing.Diabolical I then got a letter saying they were going to council the physio said they sent me text messages via Cora . Which I dismissed as a nuisance text as I had no clue who they were. By now I believe my shoulder is much worse because I had no follow up appointment older people should be made aware of this company and avoid and go to a proper physiotherapists where you get the proper advise and treatment.

My adult daughter was referred to the pain management clinic 8 months ago by the GP after she was diagnosed with both Fybromyalgia and PMOS at the same time. In that time she has had one assessment phone call and one text message to say she is next on the waiting list. They rang and by the time I had passed her the phone she missed the call. You cannot ring them, the GP rang them to be told she is back on the waiting list and it is now 8 months later. This service is not fit for purpose. And if I could give it a minus I would it’s been appalling.

Been coming here for years saw a lady called Amy has came back complaining of neck shoulder pain she was the only one from there who listened too me and got me the scan I was asking for other people just telling me it muscular for years at least now I know what it is and nothing too do with other condition my phone appointment was 3 50pm today Darlington I hope I got ur name right thank you for being though
Darlington team

Overall, my experience with Cora Health has been very negative. No appointment received so after 6 weeks I phoned to ask about an appointment and while on the phone I asked about the availability of disability parking. They said they had no parking for patients at all at St Georges House, Wolverhampton, leaving disabled and other patients to walk from a local supermarket car park. St Georges House has high walls and is gated. After I pointed out that disability parking is a legal requirement for a medical facility they started to treat me with disdain. They made an appointment for me which I knew nothing about (and was not at a time or day I could make). Then they phoned me up to ask why I had not attended an appointment that had been cancelled by them, and with the person I did have an appointment with, she insisted the appointment was at a specific time on a specific day that was not convenient for me, but I agreed to it (and rearranged my prior commitments) because I was given no other option, and when I turned up for the appointment I was told the clinician had gone home ill (should I believe this?). So, more than three months on, I am still waiting for an appointment.

I was seen by Dorcas, who was so kind & friendly, at the Ilford Exchange centre on a very hot day. The treatment room was spotlessly clean & cool. An excellent first time experience with Cora Health

Honestly, I don't even need to go through my appointment (oh hang on, telephone consultation, an URGENT one) to be able to tell this is not gonna help at all. Shocking. I've had one appointment already with a physio from Cora health who has been asking me the same questions over and over again, then mind of looked at my knee injury and said oh it's probably the tendon. Right, my private MRI results say otherwise but nevermind. He's given me exercises to do, which could actually make my injury worse ( pretty sure I can use that and his name when I do a legal action against the treatment I have, or rather, have not received. Urgent referral - phone consultation. I mean, don't make me laugh. 🤣🤦🏼 And what they're gonna exactly do over the phone? Hand me crutches? Don't think so. Ask the same questions as everyone else? I don't plan on repeating myself again, so they better be prepared with all the info when they call🤷🏼

Initial assessments via phone whereas what was needed was a physical examination to establish cause of pain and measures to reduce it. Follow up face to face appointment several weeks later and physio prescribed. Extremely difficult to get any follow up appointments despite numerous phone calls. Told to phone again next week. Extremely poor service.

I’m currently having physiotherapy with Jacob at Cora Health, Wembley, and I’ve had a very positive experience so far. Jacob is professional, friendly and caring. He listens carefully, explains everything clearly and always encourages me. I’m still continuing my treatment, but I’m very happy with the support and care I’ve received. Highly recommend Jacob and Cora Health!

What made my experience so good, the very short waiting list, i was seen within a week, the reception staff at Cora health, was friendly, also the staff at the Mri clinic. If this is private/nhs keep up the good work, so far impressed.

I have now been waiting for almost 2 years for a meaningful treatment for muscular pain. I reported the problem on two separate occasions; the first one was lost completely. The last meeting I was offered a specialist appointment. That was months ago. No contact with a specialist. I have a further meeting scheduled for September, in a few weeks, but expect very little. My local hospital in Henley on Thames has devoted a large amount of its total space to Cora, but I see very little from it. The musculoskeletal services of Oxon and Bucks have been given over to them. What a joke. How did this set of clowns get a valuable NHS contract, and looking at the rating of their services here, why are they holding on to it?

The service was very good experience
Staff who did the examination
Was very professional
Gentle and explain the procedures. What she was going to do came away. Feeling happy and no anxiety

The booking process was easy and I recieved several helpful reminders.
The nurse, Lorraine, was friendly and professional along with being understanding and took time to help me with my issues.

The clinician helped me alot very happy with the therapy I had a very positive experience and learned alot.

Shocking service. Why on earth do NHS outsource here?? the service is diabolical! 30 miles to travel for an ultrasound and hours and hours wasted trying to contact anyone. Service is a disgrace!!

⭐☆☆☆☆

Absolutely appalling experience.

I waited almost **two months** for a physiotherapy appointment while my condition continued to get worse. After such a long wait, I made sure I was available for my scheduled telephone appointment and kept my phone with me throughout the appointment window.

**Nobody called me.**

When I contacted Cora Health to find out what had happened, I was told that the physiotherapist had supposedly called me **three times**. However, my phone showed **no incoming calls, no missed calls and no voicemail**. When I challenged this and asked for evidence or for someone to verify the call records, nobody appeared interested in investigating what had actually happened.

Instead of taking my concerns seriously, I was simply told that a manager would **"call me back at some point."** That call **never came**. I am still waiting to be contacted.

No apology. No explanation. No accountability.

What is most disappointing is not just the missed appointment, but the complete lack of ownership. If a patient says they never received a call, the response should be to investigate the matter properly, not to dismiss their concerns without evidence and then fail to follow through on a promised callback.

This is a healthcare service. Delays have real consequences. My condition has worsened while waiting for this appointment, and because of this failure I am now facing even more delays before receiving the care I need.

I have submitted a formal complaint and requested a full investigation into what happened, including verification of the alleged calls and why I was promised a callback from a manager that never happened.

Based on my experience, I have completely lost confidence in this service and would not recommend it to anyone.

Had knee issues, Went to GP who ordered an MRI scan and results showed a torn ligament and the GP explained I would need surgery and she would refer me to a surgeon. However had an email a week later from Coral Health MSK department saying they will look at my case and arrange an appointemt in due course. 4 weeks later nothing so I phoned them. They said I could arrange a telephone appoitment in 6 weeks time! I asked what ths would be for and they said to talk with a clinician about my knee and possible physio! Im not waiting 6 weeks to talk to someone for them to tell me what my GP has already said. I made an appointment to go back to my GP as I feel this has been incorrectly triaged and to see if it can be expedited.

Had a phone call appointment on 2nd of June, went well polite staff member on phone and a face to face was arranged for 24th June. 23rd of June got a phone call and the appointment was cancelled due to staff illness, new appointment date 4th August. 3rd of August cancelled again and now im nearly at the end of my paid sick leave from work as I still have no solution, or care plan for my injury or even a diagnosis of what it is. Absolute joke compared to the previous physiotherapy company that used to run in braintree hospital as I was referred 2 years ago for a back issue and was seen, never cancelled and delt with brilliantly. Now with cora it's just an absolute joke.

After complaining to this company, known as Cora Health, about the lack of attention and service since the beginning of my treatment in 2025, the exception being a consultation on 19 March 2026, with advanced practitioner Abishek Sharma and Area Manager Aldo who has since left the company. I sent details of my complaint which I assume was to the Head Office, on 16th July acknowledged on 17th July. I have now been informed that this is under review and the response date will be on 27th August 2026. What kind of company is this and why do the NHS continue to use this service? The only stipulation the NHS make to private companies who tender for these contracts is a requirement clinicians to be HCPC registered. This a statutory regulatory body and is not a provider of clinical excellence or high quality training. Clinicians after gaining a Bsc and with a fast tracked programme but very little practical experience are let loose on the unsuspecting, mostly older generation, many of whom may have co-morbidities, with the intention of trying to assess an MSK problem. No amount of textbook knowledge equips them to deal with this situation which requires years of hands on contextual practice which they don't possess. Patients are being exploited and used as guinea pigs by this shabby unprofessional company and should be reported to the Integrated Care Board.

Maureen Moule

After receiving the reply from Cora concerning my review, which smacks of arrogance when they cannot even spell my name correctly. Lack of respect and attention to detail is apparent and highlights poor service standards rather than customer care and the dismissive tone of the communication speaks of volumes of what Cora Health really think about patients who they allegedly want to help.

First impressions are everything. On Arrival I was greeted by a lovely receptionist who was smiling, very courteous & well mannered. This instantly put me at ease! Being greeted in such a manner sure does help, the lady showed me where to wait & answered any questions I had without hesitation and kindly. This lady was fantastic and a great asset to your team. I did thank her on the way out for an all round great experience today but not for her assistance so could you kindly pass this on for me! The lady was the first one on entry at the reception desk.
I didn't have to wait long before I was called through by a lovely young man. He took me through and asked me to take a seat. Oh my gosh.....I couldn't believe how clean & tidy your site is!! Was lovely not to be sitting around other patients old rubbish, newspapers ect! Absolutely spotless. I will definitely be recommending this site to all my friends & family who need to have an ultrasound. I am well into menopause so the aircon was a god send too!
Again, I didn't have to wait long before being called in for my Ultrasound. This in itself is amazing...not waiting hours after being called through means less stress all round! I was sat next to a very ungrateful & rude lady. The lady was on the phone talking rather loudly complaining about the young man who had just called me through (I later realised his name was Mac when I entered the room!)! The things she was saying were untrue and pure lies! This lady spoke to the young man very aggressively in tone and nature. There was seriously no need for this patient to be the way she was, so please as another customer please, do take her negative feedback with a pinch of salt as your team did no wrong! The lady was unhappy she couldn't get in and it spiralled from there! I think the staff need a pay rise just for being so patient & professional with this lady!!
I was called in by a lovely young lady called Farhana, again this lady was very welcoming, kind & greeted with courtesy and respect! Making me feel a lot calmer again! Farhana introduced me to the sonographer Mac (I realised when I saw him this was the man the lady outside was complaining about!). They both explained what was going to happen & spoke to me throughout. Both Farhana & Mac are also a great asset to your team. After Mac had finished the Ultrasound he gave me tissue to wipe clean & Farhana offered me more when it wasn't enough. They were both so amazing, honestly don't ever let them go because we all need staff as good as them!! Mac was amazing & did not deserve the abuse he got from your other patient this morning! Could you also give them the feedback please.
All in all the experience I have had this morning at your centre is a hell of a lot more than a 5 star rating, I wish I could give more stars! I am just sorry that sometimes your staff are subject to nasty customers!! They certainly do not deserve this! People are quick to complain or give negative feedback yet never complement when a good service has been provided. This is why I feel the need to give my positive feedback.
If this company has an employee recognition programme the staff I encountered should definately be recommended!!

Thank you all for outstanding service :-)

I was seen pretty much on time and was treated with care and respect. A charming team, Kelvin & Debbie, who were very friendly and efficient.