Head Squared Aquatics Anmeldelser 

52
TrustScore 5 av 5

4,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

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Se hva andre synes

Vurdert til 5 av 5 stjerner

Exceptional customer service from Giles at this company. He replied to a query over a bank holiday weekend and solved the problem with my elderly parents pump in their fish pond. After my initial e... Vis mer

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Vurdert til 5 av 5 stjerner

Recently dealt with Giles, their Lake Specialist, regarding my lake which is silted up. He talked me through the science of it all and we've come up with a plan! Absolutely first class in his approach... Vis mer

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Vurdert til 5 av 5 stjerner

David Fernandez has created a medium to small sized pond with a water cascade for us in our garden in Longworth, Oxfordshire. The initial concept was in consultation with Giles Head but the execution... Vis mer

Vurdert til 5 av 5 stjerner

They are an excellent and knowledgable company who are very supportive and responsive. We have used them for many years. From creating a pond from scratch to monthly maintenance, repairs and advice t... Vis mer

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Informasjon om virksomheten

  1. Hagesenter

Opplysningene stammer fra ulike eksterne kilder

We offer pond advice, troubleshooting, pond consultancy, pond maintenance, pond cleans and a quantity survey service. Our staff come out to your pond to review your individual needs.


Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

52 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

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4,8

Alle anmeldelser

(52)

1 anmeldelse i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Exceptional customer service from Giles…

Exceptional customer service from Giles at this company. He replied to a query over a bank holiday weekend and solved the problem with my elderly parents pump in their fish pond. After my initial e mail he phoned me straight away on a Friday tea time to help me resolve the problem then he followed it up with an e mail stating what he thought the problem would be.
Thanks to his help the fish in the pond and my parents were happy.
Thank you so much.

22. mai 2026
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Svar fra Head Squared Aquatics

Hi Jane. Thank you so much for taking the time to leave such a lovely review! We are absolutely thrilled to hear that Giles was able to step in and get your parents' pond pump sorted out so quickly—even over a bank holiday weekend. Going the extra mile is just what Giles does, and he’ll be delighted to hear your feedback. The most important thing is that your parents (and the fish!) are happy and stress-free. If you or your parents ever need anything else, please don't hesitate to reach out.

Vurdert til 5 av 5 stjerner

Recently dealt with Giles

Recently dealt with Giles, their Lake Specialist, regarding my lake which is silted up. He talked me through the science of it all and we've come up with a plan! Absolutely first class in his approach, honest, extremely knowledgeable and passionate! As a novice myself, having the expert support moving forward has filled me with confidence and enthusiasm! Thanks Giles!

25. juni 2024
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Svar fra Head Squared Aquatics

Thank you for such kind words, Mark. It is great to hear that we can provide support/knowledge to lake owners.

Vurdert til 5 av 5 stjerner

I have no hesitation in recommending…

I have no hesitation in recommending the Leicester office of this company. Martin, their consultant, arrived on time for the initial visit and quickly recommended a solution to the problem I had - a leak in the fibreglass construction.
I accepted the estimate which was honestly at the top end of what I'd hoped but was justified easily by the end result.
Excavation uncovered a botched construction (about ten years ago). This didn't faze Martin and his assistant Brian who just got on with the job, reinforcing the pond walls, rebedding the paving around the pond, cutting out and replacing the defective fibreglass, rewiring the lighting and electricals etc, all to a much more professional standard than the original. I took Martin's advice on upgrading the pumps/filters and he used his contacts on our behalf to design a planting scheme and source the plants from his trade source at no extra mark up.
Throughout, our fish were cared for safely and the pond now has never looked better.
I am sure that out there are other firms offering 'cheap' pond repair but I'm pleased that I looked beyond the cost and found the true professionals, Head Squared.

24. august 2022
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Vurdert til 5 av 5 stjerner

Jey and Shashi

We had no recommend but got his details from Google. The pond was green and mucky and the fish were very unhealthy. David came within two days of asking, to view the pond and in no time he Identified the issues and advised us the way forward. We accepted his recommendation and from then on allowed him to get on with the cleaning of the Pond. His way of handing the fish suggests that he doing this like more of hobby and not business. He spend of time watching the fish and caring for them does does not rush at and has lot of patients . He explained to as every step of his action .
We now have a pond with about 30 gold fish and are thrilled to see the happy fish Again swimming from need to end .
We were very pleased with his work and have no hesitation in asking him to maintain our pond
We have great regard for the method of working he adopts taking good care of the surrounding Garden
All we can say is He is wonderful person to come to know and we trust him fully to look after our pond.
We wish him our best wishes

26. mai 2020
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Vurdert til 5 av 5 stjerner

We inherited a very delapidated pond…

We inherited a very delapidated pond when we moved into our bungalow. We had problems with leakage and invited a couple of local tradesmen to help but regretably neither of them were much help so eventually decieded to call in head squared. The survey and work was carried out by David Fernandez and i cannot speak highly enough of Him. He was very proffessional, very curteous and transformed a very tired looking pond into a water feature of which we are now very proud. He even worked over the weekend in order to cmplete the work. I would recommend David to anyone needing work on their pond.

30. mars 2020
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Vurdert til 5 av 5 stjerner

David Fernandez and Head Squared Aquatics.

David Fernandez has created a medium to small sized pond with a water cascade for us in our garden in Longworth, Oxfordshire. The initial concept was in consultation with Giles Head but the execution was solely by David. Excellent work. Always on time. Courteous, very hard working and knowledgeable. He seems thoroughly to enjoy his work and appears to get as much of a buzz out of creating a great feature for our garden as the buzz we will get out of the pond in the future. As someone else said he goes the extra mile. Top marks!

13. februar 2020
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Vurdert til 5 av 5 stjerner

David Fernandez is a real gem

David Fernandez is a real gem. My pond emptied itself on 2 occasions without warning, David identified the problem quickly, made sure the fish were safe, ordered the necessary replacement equipment and installed it efficiently. He was very organised,tidy and conscientious, making sure the system was running well and that I understood how to
maintain it. He really went the extra mile, and is an excellent ambassador for his company.

4. februar 2020
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Svar fra Head Squared Aquatics

Dear Sue

Thank you for your kind words. David has been a real asset to us and we are glad that he has provided a level of service you are happy with.

Many thanks

Tim

Vurdert til 5 av 5 stjerner

David did an immaculate job

We had a ten-year old pond that needed expert attention and were lucky enough to come across David Fernandez who runs the Hampshire branch of Head Squared Aquatics. He came out promptly to have a look and made sensible proposals for restoring it, including relining to get it back to its intended appearance. He then came exactly when he said he would and did an immaculate job over several days, handling everything, the resident fish included, meticulously. We are delighted with the result.

16. desember 2019
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Svar fra Head Squared Aquatics

Thank you for your kind words. David's attitude and work are great and he provides a great pond service in the Hampshire region. We are glad you were so happy with the results.

Kind regards

Tim

Vurdert til 1 av 5 stjerner

Good if you want a one off job only

David has done a brilliant job on our pond. I’ve been struggling for a couple of years to find someone competent. David was not only competent, he was punctual, well mannered, and a thoroughly nice guy. Will certainly have a maintenance programme, and would highly recommend.
Gone from five stars to one! I would have updated this earlier but have only just realised I could. Five stars were given as requested at the time, but getting them back was like pulling hens teeth. I totally understand it’s been difficult with COVID but how much more socially distanced can you get alone in a huge garden. Having spent a good deal of money I certainly wasn’t a priority upon their return to work.

14. november 2019
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Svar fra Head Squared Aquatics

We thank Jeanie for her frank feedback. We note that this updated review relates to the period during and just after the 1st national lockdown for Covid-19 back in 2020. The science was still unclear on means of transmission at that time. We made the decision to support the lockdown and shut down our business to help to protect our staff (some of whom had family members with immune disorders) and clients (many of whom were considered more vulnerable to the disease). On re-opening, we had a very large backlog of clients with high priority needs for their ponds and were working with reduced staffing. Jeanie requested a pond maintenance visit to help with her pond and we were unable to provide this for a number of weeks. We understand her frustration but hope that other people reading this review will take into consideration that we were working through extraordinary times and this doesn't refer to our current performance as a business.

Vurdert til 5 av 5 stjerner

Excellent Service

We have used our local Head Squared person fro many years. he does an excellent job each Spring and Winter. If we have any issues in-between we know we can pick up the phone and get good advise.

23. juli 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Disappointing

Unfortunately they left the pond grid in an uneven state and then came up with excuses as to why it couldn't be fixed. Until that point I had been pleased with the service.

23. juli 2019
Anmeldelse skrevet uten oppfordring

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