My order was placed on 20th September. Was told it would be delivered yesterday but was not. No answer on phone or by contacting the company. I spent over £700. I will be claiming back from my credit... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We have used the hazel hurdles and posts in our Scout site woodland classroom and they look fantastic and are amazing quality. We did have an issue with delayed delivery but when we explained the urge... Vis mer
I spent over £200 on fencing over a month ago, to arrive when my builder was here. There is no response to enquiries except one email saying goods damaged in transit so resending " in the next few day... Vis mer
Order never arrived despite three promised dispatch dates. Last email claimed the order had been dispatched but we have checked with the courier they claim to be using and they have no orders in my na... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Hazel Hurdle World, where we blend craftsmanship and nature’s beauty to create timeless garden masterpieces. With a passion for elegance, we handcraft exquisite hurdle fences that bring sophistication to your outdoor oasis. Embrace the allure of a garden redefined – where dreams take root, and inspiration blossoms
Kontaktopplysninger
124 City Road, EC1V 2NX, London, Storbritannia
- 0208 088 2269
- Info@hazelhurdleworld.co.uk
- hazelhurdleworld.co.uk
2,5
Under middels
23 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Refund experience
We ordered three panels which unfortunately after 6 weeks had not arrived. It was not easy to get in contact with HHW however once I had done so they did process a refund without quibbling.
7. september 2024
Anmeldelse skrevet uten oppfordring
Disappointing service.
Sadly not the service I expected, but I ordered 5 Hazel fence panels and from day one had to chase for a delivery date, eight weeks later, multiple phone calls and emails I still hadn’t received my product.
I found it extremely difficult to contact the company to get progress updates and this in the end and after much trying led me to cancel my order. Sadly the company only contacted and made responses to my request for a refund after I contacted my bank and reported them and after I left a review on Trust pilot.
Sadly the company seemed more concerned about my Trust pilot review than my experience as a customer.
I get it that small businesses can experiences difficulties but if they can’t complete orders they shouldn’t take more until the issue is resolved. The company finally admitted they were having some unexpected issues which led to delays. But in the end approx 8 weeks and the frustration led me to cancel.
If the company had communicated promptly and openly from The outset I could understand. Initially I thought I’d been scammed as the communication was that bad and no one expects to wait that long for a product.
All of this is a shame as I’m also a small company and had ordered the panels for a client, due to the delay I lost their business. However I kept in contact with my client and apologised for the delay but they unfortunately had to go else were. Again it’s a shame as some reviews for Hazel Hurdle World looked great and I really liked the idea of supporting a small company of craftsman, but was sadly let down
I hope they managed to sort things out as the product does look outstanding. But for me my journey with this company is at an end.
15. juli 2024
Anmeldelse skrevet uten oppfordring
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