Hawes & Curtis Anmeldelser 

Received my first order today and to say I am absolutely delighted with the quality of my polo shirts and fit perfectly ( True to size )
Order tracking was spot on and delivered within a week .
Would highly recommend !

You know when you buy something and it almost always look better in the pictures than in reality? Opposite happened to me with Hawes & Curtis. Immaculate quality and fit.

Wanted to exchange a couple of items in my order. I explained my particular circumstances. I understand the return time had passed by a few days but would have expected some discretion as it was for an exchange of unworn items.
Just a straight 'tough luck'.
Very disappointing.

I went in to purchase a dark shirt for an upcoming funeral, mentioning to the Greek lass serving me (who’s name sadly escapes me!) that I had just collected a new suit from a nearby retailer and wasn’t happy with the fit (after alterations!) so intended to not wear the jacket at all.

After a bit of quick chatting, she had sized me up by eye and grabbed a jacket off the peg which fit me 100x better than the one I’d just collected down the road. I explained the urgency (I was flying to Thailand in 72h for the funeral) and she immediately set to work organising a nearby tailor to sort the length on my trousers and the sleeves on the jacket.

Start to finish in store was 25 minutes. Service was beyond stellar. Suit was miles better than the one I’d bought elsewhere (which was promptly returned!) and I went to the funeral looking like I was wearing a well-fitted suit (rather than a child borrowing a parents’..!)

Grabbed 4 shirts, suit, tie, hanky, all of which was ready to go within 48h for my flight and all of which was keenly commented on by friends and family at the funeral.

Cannot thank you enough for turning it around on such short notice. <3

I ordered a pair of trousers which the courier left outside my flat and got stolen. I didn't request for it to be left in a safe place or to a neighbour. I reported it to the company only to be told to go to the police and report it as stolen because its the company policy not to refund delivered even if its left anywhere and the GPS says the courier was there. A BAD POLICY AND BAD CUSTOMER SERVICE.

To be honest, if you have no questions or issues, I wouldn't have any complaint about H&C. The products are great and they are one of my first choices for suits, shirts and ties but their online customer service is terrible. Response times are shocking, you can end up waiting days without any reply. They could do with taking some lessons from Charles Tyrwhitt's customer care approach.

I bought a bonded leather belt from a story in the City of London at the end of last year. Six months later the leather is degrading. I asked at the store why, they said “it’s rubbish” and “it shouldn’t be doing that”. Made a complaint online and was told as it was out of the 28 day return window, there’s nothing they could do. £65 for a belt should be high quality. If I wanted something that would fall apart after a couple of months I’d buy a cheap one from any other store!

Ordered at 9am suit for next day delivery and reciebed the confirmation email. Received an email at 16:30 stating the trousers were not available and change the trousers but the jacket had been dispatched. When I asked how I was able to order them online, I was told they were in stock when I ordered them but were given to someone else. Although paying for next day delivery and being told the jacket had been dispatched, I never received it.

I am very disappointed with the service offered by Hawes and Curtis.
I would not recommend online service at all. I have twice ordered shirts which were in stock when ordering, but when it came to delivery, in both occasions, items were out of stock. Why would you offer items to sell if you don't have it in the stock. I would expect much better from Hawes and Curtis. I was looking forward receiving my shirts as I urgently need it for work and I was left with out of stock note. It's also no point to call customer service as there is nobody to answer the call. They have lost another customer, and customer service didn't even bother to acknowledge my complaint. Terrible.

I bought socks which shrank in the wash. No return was possible….despite these goods being faulty.
The agent in customer care ( hoho) was on autopilot and did not address my comments

I bought 4 polos which all lost their shape after one wear and washing according to instructions. No response to initial contact. Responded very quickly after I posted a review online. The loss of shape after 1 wear was judged by them to be acceptable wear and tear and they were not prepared to do anything. They closed the matter with no dialogue. Be careful if you intend to wear the items more than once. Premium price - quality does not reflect this.

Poor customer service. Management unwilling to talk on the phone to customer about issue with shirts. Grammar mistakes in email response making it hard to follow.

After buying shirts since February 2009, I will never purchase again.

Good communication from the team member. Nice replacement

3506930 - Initially I had a few issues but resolved now. Great quality items as always!

Ordered at 26th of April. Now 13th of May still nothing. I already contacted the CS. The only answer was the same every time;Please be assured that we are investigating your inquiry and will get back to you soon.
After another week still no reply. I have been a client for many years now. This never happened before. Very poor service

UPDATE: 6 days after I received the reply from H&C (below) still no response. Great job H&C

Having ordered from there site, it arrived on time but items had to be returned which was done same day and marked as received a couple of days later. However it took almost 2 full weeks for it to be processed and replacements sent out, by which time one item was no longer in stock.
Despite the extended time it took at their end, they give you 4 days to decide whether you want an alternative or refund before they process it anyway.

When I emailed with my response and expressing my disappointment in the time frame and service, I received a bland reply telling me my refund would be processed and absolutely did not address my comments at all.

Reading other reviews it would appear others have similarly poor experiences and when raised either receive a stock 'we have noted your concerns' or dismissed completely.

Having used other companies that use the Intelligent Returns format and process replacements immediately, I don't see myself using this company again or recommending them. Thereal are other companies with much better online and customer experience.

[updated 19 June 2025]
I received two generic and identical offers for a small discount on a future purchase, which when I observed they were the same or lower than those already available regularly, they stated that they have done all they believe possible. Unfortunately at no point have they actually dealt with the key issue at hand; communication. I wasn't motivated by a financial settlement, particularly not when it appears insincere and same or lower than what I could get via existing offers...

Dropped my review to two stars as a result of continued indifference. Since found that Hawes & Curtis have many reviews for poor service.

[Update 26 June - H&C responded to my last Trustpilot Update, stating that they had offered a discount but could not offer anything more. I have dropped my review to 1 star now as they clearly didn't fully read my last response; I was not seeking a financial benefit but addressing their poor communication. They appear to make out they have generously offered a significant goodwill gesture. It was 10%, which they later amended to 15% ("off your next full priced order") without changing a single word in the email text; literally copied and pasted.

That might be fine for some, but it is also something they already regularly offer on their site anyway so it was an empty gesture particularly when not actually attempting to address the issue

I can only assume they wanted the last word in the conversation. Well, they can have it if they feel the need. There is no welcoming customer experience and a very roboticised after sales care (hint: always check your email spelling to ensure your scripted response has been corrected from US English]

I needed a nice white shirt, which I thought would be simple, but turned out not to be. Went to Hawes & Curtis as my brother has a suit from them and it's good quality.
I ordered a simple white shirt for women. I have a larger chest and I like a looser fit, so I went 2 sizes up (I'm a UK 12, I got a 16). It's arrived, and it's awful. The fabric feels nice but it is completely see-through and despite sizing up x2, the shirt is too small!
I even went back to the site and checked my measurements against their size guide in case they have special sizes or something, but according to their chart I should have multiple inches of space that I just do not have and, again, see-through.
As I said, I know the men's stuff is good, so I'm wondering if they just don't know how to make women's shirts?
And I bought the shirt on sale, so I can't return it. Woohoo.

nice suite - poor customer service. they sent the wrong size and would not send a replacement quickly. exchange is 10 days no exceptions. I bought a second replacement while the return was being processed and they still would not send it faster. poor service.

Returned an item incorrectly which was a Hawes and Curtis item, firstly I was told they would need to wait for notification from the warehouse and even though we forwarded proof of delivery to the warehouse was then told it is lost and nothing more can be done, no further help offered, at a personal loss of £65 and told nothing further can be done, very poor communication and customer service!

Why does it take one week to get an order from a warehouse in Birmingham to central London? You can easily ship from China in the same period?