Very good. Order delivered quickly. I just find the website very annoying. I get near constant popups on the website telling me what others have brought and what others have added to thier baskets! I... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
First class service with very good prices. Ordered a UV replacement lamp always concerned about receiving this kind of product damaged. This isn't likely to happen with Hatton Koi, by far the best pac... Vis mer
Really oleased with my purchase it was a smooth transaction completed online ans I was informed every step of the way on my order progress which was brilliant. Certainly would not hesitate to deal wi... Vis mer
Selskapet har svart
Liked the product. Was easy to order and delivered in next to no time. Have noticed the difference on using the product.
Informasjon om virksomheten
Skrevet av virksomheten
Hatton Koi is a family-owned company that sells elite koi pond accessories, koi fish food, filters, and other high-quality fish care essentials. We understand the joy that koi fish can bring, but we also understand the hard work and dedication it takes to maintain a healthy koi pond. Empowering others to enjoy koi fish without the burden of complicated maintenance routines, we sell premium-grade koi pond filters, heaters, pumps and more. From water treatments and koi food to koi pond filtration systems, we have everything you need to create the perfect environment for koi fish to thrive.
Kontaktopplysninger
Fulford House, Newbold Terrace, CV32 4EA, Leamington Spa, Storbritannia
- 07466798142
- support@hattonkoi.com
- hattonkoi.com
4,5
Enestående
130 anmeldelser
Har svart på 50 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Perfect ordering experience and…
Perfect ordering experience and delivery on time.
Great job, thank you.
27. juni 2025
Orderd and paid express dliverty and it…
Orderd and paid express dliverty and it arrive almost a week late
26. juni 2025
Svar fra Hatton Koi
Hi Davif,
Thank you for your order.
Your order was placed on 24/06/2025 21:40 We attempted delivery on the 27/06/2025 but no one was in to be able to receive the delivery.
We left a card to advise of the delivery attempt. Our express service is 1 to 3 business days, and we delivered within the time commitment for our express service.
Kind regards,
Paul
BRILLIANT!!
If anyone is having trouble with blanket weed or string algae, this stuff is brilliant, can't rate it enough!
24. juni 2025
Speedy delivery and items safely…
Speedy delivery and items safely arrived with fragile Mountain Tree filter media received without any damage.
31. mai 2025
Was very good with letting me know…
Was very good with letting me know straight away that my item was out of stock at the time and offered me a refund if I wasn’t happy to wait, so 10/10 for communication got my item a week later as promised 👍
4. juni 2025
Very happy with the air filters these…
Very happy with the air filters these guys provided. Quick, decent price and good P & P. (Unlike much of the competition.)
Excellent email updates and comms too.
Highly recommended.
10. juni 2025
False advertising
The picture of the Item that was advertised was not what we received. It was false advertising of the item that advertised against what we received
10. juni 2025
Svar fra Hatton Koi
Thank you for your feedback. As per our emails, the description of the product clearly states that it is the ballast of the UV and not the UVC itself. We do our best to make things as clear as possible in the listing; unfortunately, this isn't always interpreted accurately. Sorry for the inconvenience caused. Kind regards, Paul
A GREAT SHOPPING EXPERIENCE
Have purchased 2 items from Hatton Koi and the customer service shown has been exemplary. I had questions regarding the Pond Water Blade I purchased and the response to my emails was immediate. From purchasing to delivery the sales purchase was second to none. Would highly recommend to purchase your Koi or Pond related items from Hatton Koi as the products and customer service is fantastic, thank you immensely
9. juni 2025
Svar fra Hatton Koi
Thank you, Nigel, for your feedback. I look forward to seeing you again soon. Kind regards, Paul
Air Blower Replacement for Bubble Bead Filter
Really oleased with my purchase it was a smooth transaction completed online ans I was informed every step of the way on my order progress which was brilliant. Certainly would not hesitate to deal with Hatton Koi again in the future.
Many thanks :-)
27. mai 2025
Svar fra Hatton Koi
Thank you, Richard, for your kind feedback. We look forward to seeing you again soon. Kind regards, Paul
Had an issue with product resolved perfectly
Had an issue with product. Situation was resolved immediately with no fuss at all
14. mai 2025
Super fast delivery.Good communication.
11. april 2025
Excellent service with very quick…
Excellent service with very quick dispatch time and next day delivery. Very competitive prices also. Will definitely be continuing to order from them and highly recommend.
7. februar 2025
There was a mess up on the delivery…
There was a mess up on the delivery which was corrected and sorted with no fuss and with 2 days. Which was fabulous, would totally recomend.
31. januar 2025
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