Hatme Anmeldelser 1 021

Suite à ma demande d'annulation de ma commande effectuée par erreur, je suis pleinement satisfait de mes échanges avec le vendeur.
Je recommande mais reste pour l'instant en attente du remboursement sur mon compte

Mein Paket wurde aufgrund meines nicht am Briefkasten aushängenden Mädchennamens nicht zugestellt und einfach direkt zurück geschickt.
Trotzdem wurde ich vom Unternehmen angeschrieben und gefragt ob ich es nicht doch bekommen möchte.
Ich habe mich sehr darüber gefreut da ich das Paket unbedingt haben wollte.
Sehr freundlicher und unkomplizierter Kontakt, vielen Dank dafür

Morning I received my order but it was faulty. Initially I was informed by e-mail that the buttons may be the wrong way round? In the end I was informed I could have a full refund if i returned them at my expense, but that returning may not be advisable because they may get lost in transit. In the end I got my refund so cant fault Customer Service even though I kept getting e-mails from 2 seperate addresses and upto 7 at a time.

Hatmeo responded immediately to my questions, and we are enjoying our ultrasonic toothbrushes very much and feel that they are helping our mouth and gums.

Parfait. Service après-vente, très efficace.

I would give a ZERO if the option had been there.
Ordered a pillow which was sent via YODEL who delivered it (on 10.10.2025) to someone else, providing "proof of delivery" with the parcel turned over so the address label (with MY address on it) would not appear on the delivery photo. In other words, there is no real proof of delivery. YODEL advised that the contract they have with this seller states that the seller will refund the customer in the event that parcels go astray. YODEL finally admitted delivering to the wrong address on 21.12.2025.
We are now in February 2026 and the seller still refuses to refund me so I remain £39.99 out of pocket.

I purchased foot massager. But spoke to go and it wasnt adviced. So emailed customer service and Mia resolved the problem promptly. Full refund being paid back.

The ultrasonic toothbrush was wonderful. My gums were a better pink and teeth cleaner and smoother overall.
When the charger didn’t work Hatmeo offered a replacement.
Very impressed with product and customer service.
Thank you Hatmeo

The USB cable or USB charging base was defective when I received my original 360 Degree Intelligent Electric Toothbrush with Cold Light, which meant that I could not charge my 360 Degree Intelligent Electric Toothbrush with Cold Light.

Now I am excited to have received my replacement 360 Degree Intelligent Electric Toothbrush with Cold Light, and the USB cable and/or USB charging base works as advertised.

Also, the 360 Degree Intelligent Electric Toothbrush with Cold Light is a very nice and fun addition to my daily dental brushing and flossing routine. I thank Hatmeo and their customer service staff for generously resolving my issue and sending me a replacement 360 Degree Intelligent Electric Toothbrush with Cold Light! Therefore, I highly recommend the 360 Degree Intelligent Electric Toothbrush with Cold Light!

Paula Santos
San Francisco

First glass customer service respond quickly when had any queries

'Hatme' I rate positively. The ordering goods is easy and understandable. Delivery very fast. Communication with support immediate and positive. I recommend this store.

J'ai reçu mes articles qui sont trop petits, j'ai demandé à effectuer un retour, là on m'a proposé de garder mes articles , de payer 9€99 pour le renvoi d'articles à ma taille. J'ai accepté la proposition. J'ai fait confiance et j'espère ne pas avoir eu tort.

I have given five stars only for customer service of this company.
I ordered pillows in error and they accepted my cancellation and refunded me in full.

I ordered a pair of gloves for my son for Christmas and they didn't work. I contacted them right away and the issue was taken care of.

Versendet andere minderwertige Ware als bestellt, Rückversandadresse falsch. Die Rücksendung kommt zu mir zurück weil Adresse Falsch ! SCHLICHT UND EINFACH BETRUG

After suggesting I pay $10 for a replacement (unit quit after ~2 weeks of use) & I refused, company will now replace it free if I leave a review.
The unit didn’t work long enough for me to see any changes therefore 3 stars

I ordered a pair of shoes going off their size charts. They were the wrong size. I contacted them and they reached back out immediately. They said they would get the shoes exchanged. They told me I could keep the shoes they sent and they would send me brand new pair in my size. I was very happy dealing with them and plan to do future business with them. Excited to receive my new shoes when they get here.

Mike Clark

I ordered a teeth whitening product and needed the charging cable replaced. The communication was easy and the replacement was no problem.

Sehr schneller und freundlicher Kundendienst

very happy with purchase after a having a problem with one pillow and receiving a replacement thank you