Harpermeats Anmeldelser 

587
TrustScore 5 av 5

4,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Received my meat in good condition on unpacking my purchase I examined every packet of the various meats included, and there were just about all of the most bought meats. Beef, Pork, Chicken, and Lamb... Vis mer

Vurdert til 5 av 5 stjerner

I ordered a pack of 5 joints for £60 which never arrived, I was contacted by delivery co. the meat was still in their depot saying they had no address ? I contacted Harpers but unfortunately they do... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Brilliant butchers have used for many years and have always been happy. I recently used for meat hamper for Christmas I paid £20 deposit online and picked a date for pickup I went on the day picked... Vis mer

Vurdert til 5 av 5 stjerner

This is my 4th or 5th hamper, ex midlander, so alway brought from Bilston market. Now I'm in Wales and get it delivered within a few day. Normally order Friday, I receive Tuesday, still fresh and cold... Vis mer

Informasjon om virksomheten

  1. Butikkslakter
  2. Delikatesseforretning for kjøtt
  3. Matlevering på nett

Skrevet av virksomheten

Harpers is a small family run business which is well known and respected brand throughout the Midlands, whilst still maintaining the down to earth family run business approach.


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

587 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,9

Alle anmeldelser

(587)

1 anmeldelse i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

ORDER NOT RECEIVED CUSTOMER SERVICE IS DISGUSTING

My elderly Mom made an online order and missed off her house number. Harper Meats still continued to send out the £60 order with just a postcode, debit my Mother's account and with insufficient address details the courier did not deliver the meat. After stringing us along for two weeks, they issued a letter to say it's not their problem or the couriers and their automated system of not having any quality check of address details prior to sending is the normal! I don't think so. This company have NO customer service skills, lack any empathy and are downright rude. I wouldn't advise anybody to order meat online as if anything goes wrong they won't want to know.

30. mars 2023
Anmeldelse skrevet uten oppfordring
Logoen til Harpermeats

Svar fra Harpermeats

Hi, in the interest of full transparency here is the letter in question:-

Ref: Order No. #14014
J********* / A**************

I have been asked to review your issue, so I have gathered all the relevant details and below are my findings: -


An order was placed on the March 30th which unfortunately did not contain a correct postal address, no road name or house number, you have inferred that our system is at fault for allowing this order to be placed, unfortunately our online system is powered by Shopify, a market leading platform that is used by millions of users worldwide. I unfortunately cannot agree with you that the system is at fault, it has clearly defined fields that require the customer to fill in all the required information.

Once the order is placed a confirmation email is sent to the customer to allow for the information supplied to be checked and confirmed and to allow sufficient time for amendments to be made if you deem that any of your information is incorrect, please see the system data confirming this email was sent: -

March 30
• Order confirmation email was sent to J******* W******* (w*******************co.uk).
2:55 PM

Due to the workload and amount of orders we receive our system is completely automated so obviously the data is used to print labels and is also accessed by the courier service for their delivery schedule so unfortunately any incorrect information is passed through the chain and it was only at the point of deliver that the courier notice that there was no valid delivery address, at this point they flagged it as an “address check” but unfortunately took no further action. Feedback from the courier service indicates that this is normal procedure, and the driver did not break any guidelines, so they are taking no responsibility for this problem.

After reviewing all these facts, unfortunately I must take the same stance and state that in this case neither Harper Meats nor APC courier service was to blame for this issue.

Having said this I feel that as a good will gesture from Harper Meats we will offer you a 25% discount on your next order.


Regards
HARPER MEATS
HOME DELIVERIES
Bilston Market
WV14 0DN.

Vurdert til 5 av 5 stjerner

BAD EXPERIENCE VERY DISAPPOINTED.

I ordered a pack of 5 joints for £60 which never arrived, I was contacted by delivery co. the meat was still in their depot saying they had no address ? I contacted Harpers but unfortunately they don't seem to want to know although they had the money out of my bank account they don't contact me by phone or email. I am a 77 yr old pensioner, it has left me worried and disappointed.
Janice Williams (Mrs)

29. mars 2023
Logoen til Harpermeats

Svar fra Harpermeats

Hi, as mentioned in our reply to you earlier today you placed an order but only included your postcode, so unfortunately the courier service was unable to deliver you parcel with just a postcode as a reference. We explained that due to the bank holiday we will be unable to contact the courier service until next week and we have contacted our accounts department to review your issue but when you supply insufficient information I can't see how you expect us to deliver your goods. We will reply asap as mentioned in our earlier message that we sent to you.

regards
Harper meats.

Vurdert til 5 av 5 stjerner

We have always been very happy with…

We have always been very happy with Harpers, the meat is excellent, delivery service is impeccable , we have not order since before pandemic, but wow the deals are amazing and definitely worth the money, Will definitely carry on ordering from Harper Meat . Thank You

24. februar 2023
Vurdert til 4 av 5 stjerner

Acceptable

Would like to see more variation of boxes and an improvement in the construction of sausages, bacon excellent, chicken fillets good, gammon good, ribs very good, pork shops and belly pork not as good.

8. februar 2023

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv