Harley Street Hearing Anmeldelser 

580
TrustScore 5 av 5

4,9

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Se hva andre synes

Vurdert til 5 av 5 stjerner

Matthew Allsop is the greatest Audiologist in the entire Universe, bar none. Period. Seriously. He is skillful, delightful and amazing in every respect. I cannot recommend him highly enough.

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Vurdert til 5 av 5 stjerner

I first went to Harley Street Hearing some 6 years ago and as my hearing has deteriorated I have had to return a number of times. They are highly efficient and keep up to date with the changing techno... Vis mer

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Vurdert til 5 av 5 stjerner

Ayesha the audiologist was excellent. I was very nervous but she explained things calmly and clearly, was gentle and took her time. My ears are really grateful!

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Vurdert til 5 av 5 stjerner

Easy to make an appointment. Friendly, prompt throughout. The microsuction was well-explained and carried out. Excellent overall

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Informasjon om virksomheten

  1. Audiolog
  2. Diagnosesenter
  3. Reparatør av høreapparater
  4. Høreapparatbutikk

Skrevet av virksomheten

We are London’s leading independent hearing clinic and have been established on Harley Street for over 25 years. At our Harley Street Hearing clinic we know that customer care is fundamental to a successful audiology clinic. As hearing aid specialists we understand that having a hearing loss can be isolating and difficult to accept so we treat all our patients with care and understanding. So whether you require a Hearing Test or Consultation, a trial of new Hearing Aids, Hearing Aid Repairs, Hearing Therapy for Tinnitus, Instant Ear Wax Removal by Microsuction or Irrigation, Auditory Processing Disorder (APD) Treatment, Hearing Tests for Children, Audio Vestibular (Balance) Diagnostics or Custom Hearing Protection for Sleeping, Swimming, Music, Leisure Shooting, Custom Earphones, Presenter Earpieces, or In-Ear Monitors, we're here to help. We are also Musicians’ Hearing Services and provide hearing protection and advice for the UK entertainment industry. With Help Musicians UK and the Musicians’ Union, we provide musicians in the UK affordable access to our specialist service. Harley Street Hearing - the home of independent audiology in London.


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

580 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,9

Alle anmeldelser

(580)

68 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Outstanding care

I have always had outstanding care from Harley Street Hearing. Their audiologists are very knowledgeable , caring and empathetic. I highly recommend Romy

19. desember 2025
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Thank you for such a lovely review and high recommendation for Romy Kate.

Vurdert til 5 av 5 stjerner

Faultless

It is impossible to fault the service I receive from this company

18. desember 2025
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Thank you from the Harley Street Hearing team Anthony.

Vurdert til 5 av 5 stjerner

Jordan was really nice and made me feel…

Jordan was really nice and made me feel really comfortable and explained everything to me in detail. A very pleasant appointment

17. desember 2025
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Thank you for your review Sue on behalf of the Harley Street Hearing team. So pleased you had such a great appointment with Jordon.

Vurdert til 5 av 5 stjerner

Very professional and welcoming service…

Very professional and welcoming service from initial point of contact till my new Lyrics were installed. The hearing tests were very thorough and much more than just the simple “beep” test. The price of the lyrics was the lowest I’ve seen despite the top quality service.

15. desember 2025
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Thank you for your review Mr Lewis, on behalf of Lerissa and the Harley Street Hearing team. We look forward to seeing you again in the new Year.

Vurdert til 5 av 5 stjerner

The hearing aid consulatation that I…

The hearing aid consulatation that I had yesterday with Fiona Butterworth at Harley Street Hearing was a first class thorough and professional experience. I was very pleased with all the advice that I was given and am happy to provide a big recommendation for Harley Street Hearing.

11. desember 2025
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Thank you Will for your big recommendation. We're delighted you had such a great appointment with Fiona.

Vurdert til 5 av 5 stjerner

Warm and welcoming environment

Warm and welcoming environment. Fiona is a lovely lady, thorough in her assessment and very professional. I received my aids immediately and was talked through the workings of the aid and shown in detail how to use.
I'm very happy with the service

11. desember 2025
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Thank you Yvo D. Such a lovely review of your appointment with Fiona. We look forward to seeing you in the New Year.

Vurdert til 5 av 5 stjerner

Hearing aid

Lerissa was knowledgeable and excellent Audiologist. She was very patient and explained everything nicely. We really appreciated her help.

8. desember 2025
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Thank you for your review Baldev. Lerissa and the Harley Street Hearing team are pleased to have been of service.

Vurdert til 5 av 5 stjerner

I had an excellent experience

I had an excellent experience. My audiologist was friendly and very competent

4. desember 2025
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Thank you Bobbi. So pleased you had an excellent experience at Harley Street Hearing.

Vurdert til 5 av 5 stjerner

Hearing aids… NOT FOR ME ???

It took a while for me to adjust to having a slight hearing loss and eventually made an appt with Harley Hearing. Call it vanity, but the thought of wearing a hearing aid seemed horrific! I wasnt ready just yet.

I eventually made the appointment and met Matt.

What a lovely man. I just wanted to say how wonderful and supportive he has been. Nothing is too much trouble. He is extremely knowledgeable and has guided me all the way. We started with the Lyric but sadly it wasnt working for me. Matt knowing my concerns, has worked with me to try different IIC aids suitable and i am currently trying another.

He is professional, is beyond amazing and i couldn’t have asked to be in better hands. I believe Harley Hearing have a true asset in him.

I just wanted to say how wonderful and supportive he has been. Nothing is any bother to him!!

26. november 2025
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What a delightful review Sharon. I'll pass your review onto Matt who will be over the moon at your comments. Thank you on behalf of Matt & the Harley Street Hearing team.

Vurdert til 5 av 5 stjerner

George is very detailed in terms of…

George is very detailed in terms of explaining the procedures. I can really feel that he is focused on his job. Thank you for reassuring me every time we are doing the tests which I know some of it are odd but you still managed to keep me calm. 👏

11. november 2025
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Thank you for your review Ellen on behlaf of George and the Harley Street Hearing team.

Vurdert til 2 av 5 stjerner

Not accessible to wheelchair users

Very disappointed by this clinic. I am a wheelchair user and was assured this is an accessible location (2 Harley Street) - it is not. I originally had my appointment booked in their adjacent clinic (9 Harley Street), which they moved when they found out I was disabled. I was told 2 Harley Street was bigger and was the preferred choice for wheelchair users. I decided to go in my transit wheelchair for this appointment, if I had chosen my electric wheelchair (which is one of the smallest models on the market), I would not have been able to attend my appointment. The ramp to enter the building is ridiculously steep and felt unsafe, the lift is tiny and I had to be wedged in and had great difficulty getting out, the lift is also behind big heavy wooden doors, and one of the doors was locked at the top. There was also a step to the clinician’s room and it was a very small place to navigate with a wheelchair. Luckily I am an ambulatory wheelchair user, so I was able to adjust when I didn’t fit in places, but a permanent wheelchair user would not have been able to go ahead with the appointment. The ramp leading up to the building is so steep that most wheelchair users and their companions would not manage, I’m just lucky that I have a very strong partner!

One thing I will say is that the staff were lovely, they were the only positive thing about the whole experience. They already had the ramp set up for me to enter and then to exit the building, they were all friendly and chatty. The appointment itself and the tests went well, and the staff were very helpful. It’s just such a shame the location itself is so inaccessible.

Their other location (which I was turned away from) is much more accessible in my opinion. It’s totally accessible inside, and the steps are a lot less steep leading up to it, meaning a ramp would not feel dangerous. I have no idea why I was swapped to the tiny old building that is “the preferred location for wheelchair users”?!

10. november 2025
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Svar fra Harley Street Hearing

Thank you for taking the time to share such a detailed account of your visit. We are very sorry for the difficulties you faced and for the confusion surrounding the accessibility of our clinics.

2 Harley Street is an older listed building with structural limitations. These features are fixed because of the building’s protected status, and while we have never received this type of complaint before, your experience shows that it can still present challenges for some wheelchair users. We are very sorry that these barriers affected your visit and that you needed to rely on your partner’s support to enter and exit the building safely.

While we cannot change the structure of the building, we can and will improve how we communicate these limitations. We will now:

• Update our accessibility information so that patients receive a full and accurate description of both locations.
• Ensure staff clearly explain the differences between the two clinics so that wheelchair users know exactly what to expect.
• Review any additional practical support we can provide on the day, such as staffing at the entrance and assistance with the doors.

We are pleased to hear that our team on the day looked after you well and that the appointment itself was positive, but we appreciate that this does not undo the difficulties you faced getting into the building.

Thank you again for raising this. Your feedback allows us to be better prepared for patients who may face similar challenges.

Vurdert til 5 av 5 stjerner

Another great appointment at Harley…

Another great appointment at Harley Street Hearing. A lovely young man, Jordon, listened and understood any problems I had and gave brilliant advice. Yet again a first class service. Why go anywhere else?

6. november 2025
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Thank you for your review Jane. So pleased you had first class service from Jordon and the Harley Street Hearing team.

Vurdert til 5 av 5 stjerner

very professional and inspired…

very professional and inspired confidence
George was gentle and put me at my ease after having had a bad experience at Boots.

6. november 2025
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Thank you for your review Michele. We're delighted you had such a positive experience with our highly qualified Clinical Lead George Dashfield. We look forward to seeing you again.

Vurdert til 5 av 5 stjerner

Professional, kind

Freindly, professional as always.
Eimer removed wax and did all the tests, resulting in a big improvement!

3. november 2025
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Thank you Paul. So pleased you've had a big improvement in your hearing.

Vurdert til 5 av 5 stjerner

Very professional and thorough

Very professional and thorough
Well equipped
Good advice and explanation of problem

28. oktober 2025
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Thank you for your review Paul, on behalf of the Harley Street Hearing team.

Vurdert til 1 av 5 stjerner

All of these inbuilt hearing aids

All of these inbuilt hearing aids - my husband bought them from you and now no longer tries to hear. He walks around with the music inside his head and expects to hear external noise without trying. It’s as if he now expects the words to just arrive and be tied together for him. The promise of better hearing should come with a warning that you still have to pay attention and listen

1. september 2025
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Svar fra Harley Street Hearing

Thank you for taking the time to share your feedback. We are very sorry to hear about your husband’s experience and understand how frustrating this must feel for both of you. Hearing aids can take some time to adjust to, as they do not replace natural hearing but rather provide amplified sound that still requires active listening and practice.

Our audiologists are here to help. We can review his current settings, provide guidance on adapting to hearing aids, and suggest strategies to make listening and communication easier. Please do get in touch with our team by calling 0207 486 1053 or email info@harleysthearing.co.uk so we can arrange a follow-up and ensure he receives the right support.

Your comments are very important to us, and we’re committed to helping your husband get the best from his hearing aids.

Vurdert til 5 av 5 stjerner

Harley Street Hearing excellent

I have been a patient at Harley Street Hearing for a decade, and my experience has been consistently excellent. Paul, my practitioner, is thorough, empathetic, and incredibly helpful. His expertise and dedication make him an outstanding professional in his field. I highly recommend this practice.

5. august 2025
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Thank you for your review Jen on behalf of Paul and the Harley Street Hearing team. We really appreciate feedback.

Vurdert til 5 av 5 stjerner

Inspiring confidence

Professional, friendly. Expert in answering every question. Inspiring confidence all round.

4. august 2025
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Thank you I Farnfield for your review.

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