Happy Dog UK Anmeldelser 

388
TrustScore 5 av 5

4,9

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Se hva andre synes

Vurdert til 5 av 5 stjerner

Finding the right food for our dog was made easy. Found one that doesn't cause tummy troubles and she likes( goat) has made her healthier with no wasted meals. Good ordering process and prompt deliver... Vis mer

Vurdert til 5 av 5 stjerner

Novel proteins My cockapoo seems to have the comon allergies, and found happy dog, my pup loves the soft treats they do, also likes the kibble, the favourite one is ostrich, and likes the lamb, alth... Vis mer

Vurdert til 5 av 5 stjerner

My whippet was recently diagnosed with acute active renal injury for which we still don't know the cause. The food the vets recommended did not really encourage him to eat. I went online and came... Vis mer

Vurdert til 5 av 5 stjerner

I started using Happy dog veterinary for my 2 yr old who has allergies to peas beans etc , we had struggled to find a kibble food for her that didn't give loose poo or rashes, I am so pleased with t... Vis mer

Informasjon om virksomheten

  1. Dyrebutikk
  2. Dyrefôrbutikk
  3. Dyreutstyr

Skrevet av virksomheten

Specialising in natural dog food with novel proteins — ostrich, kangaroo, goat & horse. Hypoallergenic, grain free, sensitive diets in dry & wet recipes. The best natural dog food for healthy puppies, adult & senior dogs.


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

388 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,9

Alle anmeldelser

(388)

385 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Excellent products and customer service

Having unsuccessfully tried several companies to find a food my young setter enjoyed eating and dealt with his gastrointestinal issues a friend recommended I try Happy dog sensitive.
The opportunity to try small quantities of the products both wet and dry was a godsend allowing me to try different flavours at minimum expense and waste.
He now looks forward to his Africa dry and he’s off all medication.
Delivery is quick and can be on subscription with a saving of 20% but it doesn’t tie you to the time set which can be changed as required.
Customer service is first class I thought I’d skipped a delivery but it arrived I told the delivery driver I thought I’d cancelled that month he simply took it back and my account was refunded within 24 hours.

16. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great value for money

Great value for money, excellent communication and the delivery arrives when it says it will. I am using the Africa dog food for my staffy pup and she has gone from soft motions to firm within a day ( obviously the burns puppy food was the issue) I hope they never discontinue this as she is thriving on it and it's working out cheaper than the burns!

12. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

India - Tumeric

I've tried a few of their flavours over the last couple of years due to having a dog with allergies.
The new 'India' one is a huge hit, for the first time I have a food that both my dogs like - woohooo No more seperate meals.
Delivery is pretty quick and all in all the company is a pleasure to deal with.

8. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Reduced itching!…

Have found that my dogs don’t have anything like as much bother with allergies and itching since changing to Africa. Am very pleased. It is very speedy delivery too which is a bonus.

17. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I've been ordering from Happy Dog for…

I've been ordering from Happy Dog for five years, but now I'm parting ways with them. When the company was choosing their turnover, they weren't pushy; their employees were reasonable. The canned food arrived in good condition. Now: 1. The cans in the glass are always opened/broken; This isn't a delivery issue, but a warehouse problem. Dogs can be poisoned by such canned food. 2. They've updated their website very "cleverly". Now, when you order, it automatically ticks "subscribe," and if you haven't seen it, they'll start delivering your products every month... But I'm not sure they don't resort to some gimmicks. They have 800g of canned beef, some kind of gray-black mass. I didn't order canned beef in my last order, but they delivered it, and it's listed on the delivery note. Magic!!I have to cancel my "subscription" every time I create my shopping cart. This month, I placed an order for £275, and two days later, they charged me another £204 and delivered it under... "Subscription." I spent £475 on shopping at HD without intending to. It feels very much like a scam and a scam. They deliver an additional order and explain it's a "subscription" you didn't select. But the operator insists you probably clicked it by accident, and it feels like you're being made to look like an idiot. I asked to cancel my "subscription" and return my order. The operator was told they were urgent and couldn't hear me! They promised to call back, but I couldn't figure out what year. One time, someone else delivered my order. It was a bag of dry food. I ignored the label and opened it. Their very cunning manager, Hugo, wrote to me and resolved the matter this way: They weren't at fault for the incorrect delivery, and they had already shipped my order, but they couldn't pick up the opened food, so I had to pay for two bags. When I asked why they sent me another bag, they said it was to avoid any confusion. Over the course of a year, they've been having some strange stories, all at the customer's expense. I've been getting a lot of annoying reminders—"Buy..." The dry food isn't the best quality. The dogs haven't been eating well. To sum it up, for the money I spend at H.Dog, I could find a decent alternative at specialty stores, choose unbroken canned food, and avoid the hassle of delivery and rudeness from operators who don't want to resolve issues or take responsibility for their actions. I don't recommend it!

14. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Happy Dog UK

Hi Natasha,

We are genuinely sorry that you feel let down after ordering from us for a number of years, as that is never the experience we want any customer to have.

However, we do need to clarify a few points. We are a small family business and there is no scam, trick or attempt to force customers into anything. Our subscription option gives customers an additional discount and can be paused, changed or cancelled at any time. It is shown on the product page, in the basket and again at checkout, with a one-off purchase option also available.

Having checked your order history, the beef product was added to a subscription in May and set to renew every 30 days. This is why the further order was created. We understand this may not have been your intention, and we are sorry if that was not clear to you at the time, but the order was not added manually by us.

We also want to make clear that we would always collect unwanted food where appropriate. We offer a 30-day guarantee and, in this case, our team had already emailed to say we could arrange a collection for you at no cost. That offer still stands.

Regarding your previous issue with the dry food, an additional bag was sent as a goodwill gesture to make sure your dogs were not left without food while the matter was being resolved. We have always tried to help in good faith.

We are also sorry to hear your comments about damaged tins. If tins arrive damaged, especially if the seal is compromised, we will always look into this and arrange a suitable resolution. We do not want any customer feeding food they are concerned about.

We work very hard to look after our customers, and our reviews generally reflect that we do go above and beyond where we can. We are sorry that your recent experience has left you feeling differently, and we would still be happy to arrange collection of the unwanted order and resolve this properly for you.

Kind regards,

Hugo

Vurdert til 5 av 5 stjerner

Happy stomach, happy dog.

I'm not really one for leaving reviews, but since moving to happy dog.. I now have a happy dog with happy guts. He's a 7 year old lab and had trouble with a sensitive stomach from a young age. Honestly, even hypoallergenic food disagrees with him. Since moving to sensitive africa, he's been so much better plus he genuinely loves the biscuits (but as a lab, there isnt much he won't try). Delivery is prompt and well communicated. Only wish is that there were discounts or loyalty benefits for regular customers.

16. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

My 2 dogs love these

My 2 dogs love these - my terrier was itchy and is on so many supplements but he's like a different dog and it is well worth digging deep for this food. The Game flavour tins are their faves!

16. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

My Happy Dog

I was introduced to Happy Dog by the breeder who I purchased my Cockapoo from.
Ella will be 9 in August and still loves her food I have varied it over the years she is now on Mini Africa with Ostrich .

16. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Happydog

Really pleased with the dog food we received . We buy adult dry food normally 2 at a time then we can alternate it so the dog doesn’t get fed up. The product always arrives on time and the deliver service is really good.

16. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I have used happy dog food for over 20…

I have used happy dog food for over 20 years and have been friends with Hugo and his dad for just as long I've fed happy dog from a puppy to senior with a number of different breeds and never had any problems ever I even got a new puppy Norwich terrier which was feed on a different brand of food and I changed it the same day I got her because I believe if your moving from a good dog food to a lesser one for whatever reason it takes time for your dogs digestive system to readjust but I've found it can swap my puppy's onto happy dog right away as the food is made with all the good ingredients and is well looked after and if you need any more information just call them

15. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

After trying many different foods for…

After trying many different foods for our dog who has loads of allergies we found Happy dog Hypersensitivity which has stopped his upset tummies and loss of fur. He is now playing with his toys and fur is growing back.

12. juni 2026
Anmeldelse skrevet uten oppfordring

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