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Hapi Anmeldelser 

239
•
TrustScore 4.5 av 5

4,7

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Skriv en anmeldelse

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Zuleha is the most efficient person ever! She explained the plans very well and avoided taking up unnecessary time. Really great experience.

Vurdert til 5 av 5 stjerner

Zuleha was super helpful and explained everything properly. She came in last time as well and every time delivers the best service.

Vurdert til 5 av 5 stjerner

I met Pratik today on site. He was extremely helpful and answered all questions I had with such ease and enthusiasm. Thank you! He recommended the Hapi Benefits app and the features on there. I tol... Vis mer

Vurdert til 5 av 5 stjerner

Nathan has spent the week with us at church view ( consensus) Hes was so helpful ,bubbly, kind and very knowledgeable! He really took the time with us all , it was a pleasure to have him with us... Vis mer

Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

239 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 62 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,7

Alle anmeldelser

(239)

96 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

James W

James was really informative and helpful when setting up and arranging my plans. Talked me through all the different plans and their benefits

16. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Lisa is perfect

Lisa is perfect , Mary Poppins, thanks for helping me with all my claims . You never know when you need it and I did .
Thanks Lisa

17. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Misleading “27% Discount” on Odeon Tickets — Don’t Be Fooled

I’m extremely disappointed with Personal Group and their Hapi app. They advertise a 27% discount on Odeon cinema tickets, but this is completely false and misleading. The vouchers don’t work as promised — instead of saving money, you are forced to pay more on top of the voucher price. So not only do you not get the advertised discount, you actually end up being charged extra.

When I raised this with their support team, I was met with inconsistent excuses and evasive answers from different staff members. Rather than fixing the problem, they seemed to justify these deceptive practices with a whole host of different comical reasons, which points to a systemic issue with their offers.

I have reported this to my company’s HR team and my bank. This situation should never have escalated this far.

I’m writing this review to warn potential users and HR decision-makers: do not trust the advertised discounts or vouchers on the Hapi app, especially for Odeon tickets. Always check the real cost yourself. Their so-called “discounts” are misleading and end up costing you more.

27. juni 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Hapi

Hi R I,

Thank you for taking the time to share your experience. We're genuinely sorry to hear about the frustration you've had with the Odeon ticket offer.

We take this kind of feedback very seriously and have raised the issue with our product team, who are currently investigating the matter in detail. However, in order to fully understand what happened and why you may have been charged more than expected, we really need to speak with you directly. This would allow us to look into the specific voucher used and the exact booking process followed, including whether there were any exclusions within the Terms and Conditions that may be the reason for this.

We appreciate your patience and would encourage you to contact our support team by phone on 01908 605000 so we can walk through this with you and provide clearer answers. In the meantime, our internal teams are reviewing the process to ensure transparency and accuracy in our offers.

We understand how disappointing this must have been, and we're committed to getting to the bottom of it.

Kind regards,
Customer Relations Team

Vurdert til 5 av 5 stjerner

Mosa is the man

Mosa, hope that’s how you spell your name. Brilliant guy succeed in getting me back on the app after months of trying problems with account/registration, thank you so much.

1. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Rich F came to assist our team…

Rich F came to assist our team members with this amazing App. He is very knowledgeable and had patience in abundance -- helped with all our questions. This App has so many amazing benefits. Thank you for your time and flexibility to cover all shifts

26. juni 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Shadon was brilliant

Shadon was brilliant. He was at our work and talked through everything and had the answers to a lot of questions. Very good deals and would happily deal with Shadon again if I have any issues.

11. juni 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Shadon archer

Shadon archer . Showed me how to use yhe hapi app . Brilliant app brilliant service and a credit to your team . Thank you

11. juni 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Avoid at all costs.

Created a £132 e-voucher for the National Trust for an annual joint membership, transpired that it can't be used in Scotland. Why as someone who lives in Scotland and works for ScotRail is being targeted by unusable discounts. Applied for refund and refused so £132 lost. Have now uninstalled app will never use again.
Quite a few of my team have removed the app as well due to my experience. Will ask my company to review whether if there is a more transparent alternative to Hapi as they bang on about tees and cees, however voucher creation for most of us is at the point of sale and when there's is a queue behind you, you don't have time to look for well hidden gotchas.

1. juni 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Hapi

Hi Andy,

Thank you for taking the time to leave a review, and we’re really sorry to hear about your experience when purchasing your National Trust voucher.

When purchasing a voucher, we ask users to confirm they’ve read and understood the terms and conditions. This helps ensure customers are aware of any restrictions that might affect how the voucher can be used before they purchase it, so situations like this can be avoided where possible.

Your feedback is important and will be shared with our product team to help us improve the experience moving forward. We’re reviewing how we can make important information like this even more prominent and accessible before purchase. If you’d like to discuss this further, our customer support team is always here to help — please feel free to get in touch directly through webchat or via telephone on 01908 605 000.

Kind regards,
Customer Relations Team

Vurdert til 5 av 5 stjerner

RM visit.

Was visited by Rich F, was very polite and helpful with my staff.

9. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Benefits Help

I was getting some help reviewing my health benefits with Hapi, and Shay really did help me out and helped me figure out the best way to get best use of my benefits. He was very kind and overall very helpful discussing and explaining the stuff I was not all too sure about

2. mai 2025
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv