Never again.
Not impressed.
I requested a professional plumber to attend a job and stated what I wanted to be done, this company uses an automated A.i service to source tradesmen.
The A.i service listed part of the job completely wrong, then they proceeded to send out a guy who has no English and was unable to understand what is was exactly that I expected done.
After the job was finished he was paid in full, when after checking the work myself I discovered it was incomplete i tried to contact him numerous times but was ignored.
I got back on to handyman service.ie to ask why exactly part of the job was listed wrong and therefore not priced correctly. I also asked why the professional plumber they sourced hadn't got the common sense to contact me regarding the confusion he had, as stated in his final report.
Instead he checked an overflow pipe that was dribbling and came to the conclusion that it was from the water tank, I had already explained that this was most likely the source of the leak to handyman service.ie.
Instead of contacting me and arranging an extra cost for parts and labour he left the job when paid.
I proceeded to query this chain of events after reporting the problem to which I was told basically it was my fault not theirs I should have been more specific in detailing every single aspect of the job required.
They told me that they would waive the booking fee but I would need to book another plumber to come back out to look at the exact same job as previously viewed by the 1st plumber and pay him additional travel, labour and parts.
Absolutely terrible customer service from management who admitted the bare minimum liability and error.
I will never use this service again for anything.
Extremely UNPROFESSIONAL!
