HandyExperts Anmeldelser 

Handy Experts were the third company I had out to resolve an ongoing problem with my radiator. Where the other two companies failed, Handy Experts were able to identify a problem with the valve. Problem resolved and a cost home once more! More importantly, Darren presented the right balance of professionalism balanced with a calming friendly persona. A great job and a very happy customer.

Always provide the right information and resources

Prompt, accurate, friendly service, dealing with our bathroom sink.

The work is not finished yet - will do this later - very good service.

Very efficient and professional. On time and thorough. Kept me updated throughout.

I needed an EICR certificate for my house as I was planning on renting it out. After shopping around, Handy Experts had one of the better rates, around £200 plus VAT, so naturally I went with them. The guy turned up, spent about an hour working, scribbling stuff down, and left. Not knowing any better, I simply sat back and waited.

A couple of days later, the certificate came back and found a few faults requiring urgent remedial work. Fair enough. So how much would that remedial work cost?

The answer, as it turned out, was £750. Plus VAT.

Okay, I thought. Well, if that’s what it cost, then that’s what it cost. The problem was, I couldn’t afford such a huge sum off the bat. And there was something I didn’t quite like about that price. It felt wrong. So I decided - as it turned out, very wisely - to get a few other quotes. I found a NAPIT-registered electrician nearby and asked him.

His quote? £200 plus VAT. And when he turned up, he was finished in less than an hour, including the time he took driving to the shop to buy some new fittings when I decided to ask for a couple of new things that weren’t on the brief.

Now, at this point, you might be asking yourself a fundamental question: Why might a company charge more than 4 times as much for the same job?

A charitable person would say that Electrical Inspections are their money-maker, that remedials are not, and they automatically apply a day rate to make it worth their while and cover their overheads.

A more cynical person, on the other hand, would suggest something more predatory is at play - that each inspector is sent to multiple EICR inspections in a day, at the request of customers who are in a hurry and will consider their fee to be a reasonable sum. Then, whenever they find faults, they quote an extortionate, vastly inflated sum, hoping that the landlord will be in too much of a hurry and/or too lazy to double check, and just pay.

Who’s to say which of those is true? I suppose it depends on your perspective. But I will leave you with one little bonus piece of guidance to help you make your mind up:

According to the NAPIT-registered electrician I found, a proper EICR inspection (or at least the ones he does) for a property of my size should take half a day and cost £300 or so, with urgent remedial work completed on the spot. An hour is nowhere near long enough.

Have had the most utterly appalling experience with Handy Experts. After using them for years we booked them in to instal our new electric oven and cap the gas on the old one. The gas fitter was very late, no notifications, and basically spent 10 mins on the house when we’d pad for an hour. But he did eventually turn up and do what he was asked to do so no big deal. The electrician spent all day installing the new cables, and installing the oven. But when left it didn’t work. We called him and he was dismissive and certified his work as up to to code. He wouldn’t come back. Our oven didn’t work. I spent a stressful day on to the retailer and manufacturers who all said it wasn’t installed correctly and would have to charge me to resolve. Eventually Handy Experts sent another electrician who discovered the wires had come loose when the I’ve was pushed into place. So had been insufficiently wired in and that feels dangerous. Then Handy Experts refuse to acknowledge the issue. Despite the second electrician having told me verbally and in writing that it wasn’t wired correctly. Despite repeated contact with the company they are refusing to own the issue and are now threatening to take me to court. They offered £100 off as a good will gesture off a £700 bill. They have totally dismissed my safety concerns. If I could afford to I’d get legal advice. Utterly disgusting. Will never use again.

A very polite and efficient service.
Many Thanks, Gary

Rang to say time arriving . Came , very efficient and thorough with the boiler service . Very pleased checked everything before leaving . Very satisfied. Used before . Reliable no messing around . Friendly office staff .

Efficient admin. Knowledgeable electrician. Job done very satisfactorily.

Professionalism. Timeliness swift support and action.

I have used Handy Experts twice and have been very impressed on both occasions. It was easy to book someone, the price was fair and the work was done well. The plumber and electrician arrived on time and contacted me beforehand to confirm the time for arrival. I will use Handy Experts again and can certainly recommend them.

Fast and efficient service.

My shower is not leaking anymore, thanks to your plumber!

professional, good explanation, answers to any queries

Good communication, thorough assessment of problems with detailed report on how to best remedy.

I used Handy Experts in July 2024 for some electrical work. At the time, I was impressed: the electrician arrived promptly, was friendly and efficient, and completed the job to what seemed a high standard. One of the tasks was installing a new light fitting and switch.

Fast forward just 15 months and that light has already failed. I rang Handy Experts expecting some level of accountability, only to be told bluntly that their work is only guaranteed for six months. In other words, even if the fault is due to shoddy workmanship, I would be charged the full fee again for them to put it right.

For a company that charges at the higher end of the market, this is astonishingly poor customer service. It is not unreasonable to expect electrical work to last more than six months, nor to expect a company to stand by its workmanship for a reasonable period of time. Six months is barely long enough to discover whether there’s a deeper problem.

Handy Experts clearly prefer to wash their hands of customers the moment the minimal guarantee period expires. To me, this is a complete failure of responsibility and not what I’d expect from a company with such good reviews.

Unless they are willing to put this right without charging me again, I cannot recommend Handy Experts and will certainly not be using them again.

Very straightforward and prompt. Arrived the same day and made easy work of what could have been a difficult job fitting a new kitchen tap. Thoroughly recommended.

Responsive and great service from both the central team and the plumber :)

I have been overall very happy with the services provided. Darren Rouse has been servicing my boiler for several years (to include a new boiler installation). He is a knowlegeable expert and always provides a good and useful advice. Highly recommended.