Hamlet Laundry Company has completely transformed my laundry routine. With their 24-hour service, user-friendly app, and exceptional quality, they've made laundry a breeze. From clothes to bed... Vis mer
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First time using Hamlet. Booked online for ironing of clean bedding that had built up owing to an operation which was disabling. Ironing picked up within an hour of booking and returned next day. Fant... Vis mer
I've utilised their laundry pick-up service twice already because I occasionally struggle to keep up with the laundry for my entire family. They consistently show up on time and return my clothing the... Vis mer
I used hamlet laundry service for wash iron & fold several time. i got no problem during booking & get back my goods. turn around time is okay except few times. so therefore hamlet laundry is recommen... Vis mer
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Informasjon om virksomheten
Om Hamlet Laundry
Skrevet av virksomheten
Dry cleaning
andlaundry service
in London. Book a convenient pick-up and delivery time. One of the best laundry and dry cleaning services in London. We are available everywhere in London with free collection and delivery. Same-day collection and next-day delivery, Affordable price compared to the local laundry shop.Refer us to your Friend and family, both of you will get a £5 credit.
Kontaktopplysninger
London, Storbritannia
- 02080508031
- seo@hamletlaundry.com
- hamletlaundry.com
4,5
Enestående
72 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
At first their services seemed…
At first their services seemed efficient but then one wool jumper which cost £400 came back shrunk. After trying to call and email about this item no one responded. After reading similar reviews I feel stupid for not checking them out properly. Do not use.
25. januar 2022
Anmeldelse skrevet uten oppfordring
Svar fra Hamlet Laundry
We are deeply sorry to hear about the unfortunate incident with your wool jumper and the lack of response from our team. We understand your frustration and disappointment, and we sincerely apologize for the inconvenience caused.
At Hamlet Laundry, we take great pride in providing reliable and high-quality services to our customers, and we deeply regret that we fell short of meeting your expectations in this instance. The shrinkage of your wool jumper is certainly not the level of service we aim to deliver, and we understand the value of your item both sentimentally and monetarily.
We would like to assure you that we are taking your feedback very seriously. Our team is actively investigating this matter to understand what went wrong in the process and to ensure such incidents are avoided in the future.
Regarding the lack of response to your calls and emails, we are genuinely sorry for the delay in getting back to you. We are experiencing an unusually high volume of inquiries, and our team is working diligently to respond to each customer promptly. However, this does not excuse our failure to address your concerns in a timely manner, and we apologize for any frustration caused.
As a gesture of goodwill, we would like to offer you a full refund for the cost of the wool jumper, as well as a 30% discount on your next laundry service with us. We understand that this may not fully make up for the disappointment, but we hope it demonstrates our commitment to rectifying the situation and regaining your trust.
Additionally, we are implementing measures to improve our customer support channels to ensure that all inquiries are handled promptly and professionally.
We genuinely appreciate your feedback, as it helps us identify areas where we can improve and enhance our services. Your satisfaction is our top priority, and we hope you will consider giving us another opportunity to serve you in the future.
If you would like to proceed with the refund and discount, please reply to this email, and our team will promptly process it for you. Should you have any other questions or concerns, please do not hesitate to reach out to us at [customer support email or phone number].
Once again, we extend our sincerest apologies for the inconvenience and frustration you have experienced. We are committed to learning from this incident and striving to be better.
Thank you for taking the time to share your feedback, and we hope to have the chance to restore your faith in our services.
Best regards,
Justin
Customer Relations Team
Hamlet Laundry
Unprofessional
Unprofessional
Lost our garments
Provide slips with no item numbers written on
Rude and will never use again
5. november 2021
Anmeldelse skrevet uten oppfordring
Svar fra Hamlet Laundry
We are deeply sorry for the negative experience you had with our laundry services. Our goal is to provide the highest level of professionalism and care to our customers, and we sincerely apologize for falling short of your expectations.
We understand the frustration caused by the loss of your garments, and we assure you that we take this matter very seriously. Our team is conducting a thorough investigation to locate your missing items and rectify the situation as soon as possible. We will be in touch with you directly to provide updates on our progress.
Regarding the slips without item numbers, we apologize for the oversight. This is not our standard practice, and we are taking immediate steps to ensure that all slips are clearly labeled with item numbers to avoid any confusion or inconvenience in the future.
We also deeply regret any instances of rudeness you may have encountered from our staff. We pride ourselves on providing excellent customer service, and we are truly sorry for any interactions that did not meet our high standards of professionalism and courtesy. Rest assured, we are addressing this matter with our team to ensure that all customers are treated with respect and kindness.
We understand that this experience may have caused you to lose trust in our services, but we genuinely hope to have the opportunity to regain your confidence. We would like to offer you a complimentary laundry service as a gesture of goodwill. Please reach out to us at [customer support email or phone number] to arrange the details of this offer at your convenience.
Once again, we apologize for the inconvenience and frustration you experienced. Your feedback is invaluable to us as we continually strive to improve our services and deliver the best possible experience to our customers.
Thank you for bringing these issues to our attention, and we hope you will allow us the chance to make things right.
Best regards,
Justin
Customer Relations Team
Hamlet Laundry
Unacceptable - suffocating chemical smell
I was grateful that the collection and delivery of my laundry went smoothly. The drivers were prompt and polite. I had requested the use of non-bio laundry liquid. My laundry was returned with the most potent chemical smell, it was suffocating. I could not get the smell out so I ended up having to dispose of all the items they had washed. This was a big loss and I regret taking a chance on the service.
2. oktober 2021
Anmeldelse skrevet uten oppfordring
Excellent services ,really happy with…
Excellent services ,really happy with everything ,amazing customer service as well , friendly and polite,I highly recommend it
22. august 2021
Anmeldelse skrevet uten oppfordring
Svar fra Hamlet Laundry
Thanks for your review. We always try our best to give quality service. Its a grest pleaser to receive such kinds of reviews. wish to serve you soon again.
Made two separate orders, both didn't turn up at the right time
I made two separate orders and neither arrived on time. I placed the first one to arrive from 9pm-11pm and the driver arrived at 6:30pm. I wasn't in so not able to collect. I placed the second order for 7am-9am and the driver was due to arrive at 10am, at which point I was at work.
I've emailed twice and had no written confirmation of getting a refund for both. Considering money is taken up front I would expect acknowledgment of my refund requests.
23. juli 2021
Anmeldelse skrevet uten oppfordring
Svar fra Hamlet Laundry
Dear Ollie,
thanks for your prompt reply. On our record, all of your payments were refunded on time. For bank processes, sometimes it takes 2 to 5 working days to show on your account.
For any issue, you can send us an email to : help@hamletlaundry.com
Thrilled with the service and price
Thrilled with the service and price. Clothes came back looking and smelling immaculate. Would definitely recommend and use again!
19. mai 2021
Anmeldelse skrevet uten oppfordring
Professional and great service
Professional and friendly. Pick and Delivery service is always on time. Very good price and quality laundry service provided.
2. mai 2021
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Very bad services dont trust this…
Very bad services dont trust this company i’ve used their services for dry cleaning , when they return my jumpers they are all damage and get shrink/ becomes shorter on the length and sleaves and made a complain but no action regarding my complaint.
24. april 2021
Anmeldelse skrevet uten oppfordring
Categories beware of this fraud company
Be aware of this company
This company is no good they charge you for something that you never asked for or they think they got the right to take money from your account but for you to get back your money it is a hassle please be aware of this company they say one price in the ad then when you sign up you pay £20 now you tell me where does the rest of the money goes to
And it seems like is only one man that answers the phone when you call the 0208 number you expect it to be answered into office no you're wrong is like he forward it to his mobile and that's the same man that comes and collect your clothes and return your clothes and when you do a chat online
You get the same person Linda at the beginning they are very nice to just get you in but when there's a a problem oh no there's no one to be found I sent them an email regarding my refund my order they haven't even replied
When I call all the man is saying the same thing to me over and over and over again beware before you go to this company to do laundry beware
I am going to report them to the customer rights people because it's not right for them to taking money from people and overcharging people and and for something you haven't asked for
I am fed up
After when I put up this review you the owner called me late at night blackmailing me saying if I don't take down this review he would not pay me back my money
beware
the man blackmailed me and he lies
Saying he sent me emails and I never got no emails until I took down this review and he sent me an email saying that my refund has been issued people beware of this company do not go to this company
25. mars 2021
Great job
They picked up on time and said would be back the next day.
I was a bit sceptical about it as it was a heavy rug.
It did come back a few days later and was done really well.
It looks great
21. mars 2021
Anmeldelse skrevet uten oppfordring
Svar fra Hamlet Laundry
Dear Lee,
Thanks to give us a review. Its helps us to develop our quality of work . We always try our best to give best service as we can . We are happy while customers are happy with our service quality. For your regular Laundry and Dry cleaning service, you can select us as your Laundry partner. Thanks again to help us with review.
Great service
Great service. Reliable.
It will be good to have a quote of the service to be provided before this is done.
17. mars 2021
Svar fra Hamlet Laundry
Dear Vivian,
Thanks to give time to make a review for us . We Do agree with you. From our website you can see the estimated price from our price section. We have 24/7 online live chat available on website. You can knock us any time for your any quarry. For your regular Laundry and Dry cleaning you can schedule order with us .
First time using Hamlet
First time using Hamlet. Booked online for ironing of clean bedding that had built up owing to an operation which was disabling. Ironing picked up within an hour of booking and returned next day. Fantastic service. Was all ironed beautifully. My first experience of Hamlet certainly won't be the last. Thank you
15. mars 2021
Great Fast Service
Great Fast Service. Clothes well washed & Its Smelled amazing. 5 star. Highly recommended.
15. mars 2021
Thank you
Thank you, very fast and efficient.
I required dry cleaning urgently for my wedding suit. Hamley arrived on time took my suit and brought it back on time. Affordable, fast service. Thank you.
9. mars 2021
Professional and Experienced services
I am very pleased for their services. Very professional and experienced.
21. februar 2021
Anmeldelse skrevet uten oppfordring
Very professional and friendly.
Very professional and friendly.
They picked and delivered my dress with in short duration.
Got happy to get well sanitized package.
Great job.
19. februar 2021
Anmeldelse skrevet uten oppfordring
Highly disappointed
Highly disappointed. Over charged for the laundry, while some clothes come back folded, majority were not folded, and had a bad smell and actually stink.
Make sure you check your invoices, multiple charges in place. Not recommended.
29. januar 2021
Anmeldelse skrevet uten oppfordring
Ironing was terrible
Ironing was terrible - items left inside out and more scrunched than when they were sent - complaint after weeks only gave a discount and no refund - unacceptable.
20. januar 2021
Anmeldelse skrevet uten oppfordring
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