Halliwell Jones Anmeldelser 

After numerous issues with the standard of diagnosis, repair and care for my care, I resolved last year never to use this company for servicing my car again. They couldn't diagnose the source of a leak, despite me telling them where to look, they didn't look after my car interior - 4 separate times I had it returned with oil / grease on the cream leather seats - they couldn't correctly repair my aircon, it was in for weeks as they kept failing to order the correct parts - and the last time I visited I wasn't called back by the person dealing with my booking for additional work and I left 4 emails and 4 phone messages and left numerous calls just to ring out with no answer. I have had to seek recourse twice from BMW HQ due to their poor service at Chester servicing and the Warrington call centre. You have to go via the service centre in Warrington to book, who never book you in correctly at the right time or pass on the need for a loan car. Most of the front desk staff at Chester are nice, but the idiot who manages the centre (it's his job title, he definitely doesn't manage anything as he is incapable) once arrogantly and dismissively told me when I asked to see him about yet another issue that they only quality check 1 in 10 cars! They need to check more than that and then they'd see the issues they are paid to put right and avoid. I now go to RSV for my servicing needs, all is fantastic every time, from loan car provision to pricing to customer care for both me and my car. The complete opposite of HJ. It is due for a brake fluid change and I've so far had 4 calls about it, each time I say no way, I've had it done elsewhere, and then another call comes in from someone else - so the staff are sloppy at Warrington not making notes too. After yet another of these calls today, from a disinterested 'Kelsey' who didn't even enquire why I won't use HJ ever again, and clearly has the customer service training of Chester's service manager, I am putting on this review to hopefully get rid of them. We've just bought another BMW from their Chester Sales, they are good and I've never had a bad experience there - but we just laughed when offered the HJ warranty and various other servicing options as we'd rather be mugged in a dark alley as the service quality would be better. Avoid - go elsewhere (RSV Sandycroft), it'll save you money, and you'll not have poor repairs, poor diagnosis, and poor customer service.

Went to purchase a preowned BMW330 OR 430. Was really excited and when I got there, I was met with complete negativity. They wouldn’t even let me take either out for a drive. They told me to decide which one I wanted And to come back and they’d prepare one for me. It reminded me when I purchased a 530 touring from them in Chester. Always something wrong with it and the mechanics just didn’t give the care and attention I felt what’s needed. Obviously, this poor Service must trickle down from the top.

We’re do we start m5 competition was in on a recall (coolant tank) its failed twice and leaked all over my engine on the second time they tried to say it wasn’t the coolant tank it was the cap obviously its part of the tank the cap had a faulty seal
They tried to not fix it it was there parts and there labour that has failed twice not mine absolute wankers
Now my Solicitor involved they didn’t even offer me a car for all the stress caused keep well away from this garage it’s a absolute shambles

Another great experience buying my new car, thanks to you, Rob, I normally dread the typical car-buying hassle, but you made it genuinely enjoyable. He has a high caliber of professionalism, incredibly attentive to my needs, answered all my questions thoroughly, and never made me feel pressured. His expertise helped me make an informed decision, which allowed me to purchase the car of my desire. If you're looking for a low-pressure, high-value car-buying experience, HWJ is the place to go Five stars from me with no question about it. Everyone I interacted with, from the front desk to the sales team to the finance department, was professional, friendly, and incredibly efficient. They clearly value their customers' time. Highly recommend their excellent service and great selection!"

Put down a refundable deposit of £500 on a car I didn’t proceed with. A month later no sign of the refund. Have had to raise a dispute with my credit card provider

Halliwell Jones Wilmslow customer service absolutely amazing the way they dealt with what could have been a difficult situation. the lady who booked me in and looked after me throughout was absolutely five star 🌟 true asset to the company highly recommend

Had car serviced yesterday and had no issues everyone is so helpful, Anna on arrival and then looked after by Katie Green 100% on customer service and development's throughout the day and then on to collection all was perfect thank you again.
Very good new set up at Handforth Dean credit to you all
Andrew Aldcroft

Dreadful experience. Car was filthy, scratched and hadn’t been properly valeted or washed . Damage to bonnet and a large scrape in the wheel. Rejected it - took weeks to sort and when finally delivered still dirty and not completely sorted. Complained but they simply don’t care and still don’t know how it went so wrong. Avoid at all cost - annoyed we even visited let alone spent £30k. Mini UK also not great to start with but in the end apologised for what happened and sent a hamper so a sort of better ending.

where do i start…

got told drop car off for 10am pick up at 3pm they said they havent got a courtesy car available so basically walk around warrington for 6 hrs…

then when i get there for 3pm my car has not even been put on the ramp for repairs…

it was ment to come with a complementary car wash considering i had to wait until 5pm i would of expected it tbh but no it came out exactly how it went it absolutely shocking customer service

Called the Ellesmere Port branch on behalf of my company for a quote to replace the clutch on one of the vehicles we purchased from them, had to call twice as the waiting time was so long on the first call I had to put the phone down, on the second attempt waited 9 mins before getting an answer, asked for a quote for a vehicle bought ,with others, from themselves, was advised right away that there would be a £150 charge first for a diagnostic, advised her that it was a replacement clutch, no diagnostic required, was then told she would have to get service to phone me, still waiting, and whilst it has nothing to do with their service, this ladies voice was beyond irritating and was not at all pleasant to listen to, not a good voice for receptionist

The repair department, in my opinion, is a rip-off and estimated an extortionate rate to fix a minor repair, which I had done at a fraction of their price. Strongly recommend not using Halliwell Jones for any work

Took my car in to get fixed was told I would get regular update didn't hear anything for over a week so I rang up and they rung me back and said would update me again at end of week, which didn't happen. Rang up again mid week still no update rang again day after still no update. Rang day after asking for manager to call me, it's not happened. Don't use complete waste of time.

We bought our new car in 2017, things were fine until it went in for a recall. When it came back fumes were coming into the car. We took it back, they said it was nothing to do with them, despite 1 day before it was fine 1 day after it was undriveable without having the windows open. I complained and was told by 3 people that someone ( whose name I will not give) would ring me. Never happened. I wrote to the Business head directly, Scott Green, never got a response. I have passed all the information on to BBC watchdog to see if they can help. We've had BMWs since the early 90's but if you want one and want good service or even any customer service then perhaps give HJ Warrington a swerve.

Couldn’t fault Halliwell Jones Used cars. The car was in almost new condition and a great price. Scott the salesperson was fantastic. Very friendly and professional service all round. Happy to recommend to others.

Rick Fothergill was very helpful in sorting an issue I had in relation to a dispute regarding a warranty problem.

Initially there was a problem which my aux radiator. A car was provided while the issue was investigated. There was some minor issues investigating the problem but at the end of the experience excellent customer service was provided.

How many Halliwell Jones mechanics does it take to change a light bulb? I honestly don't know, they never managed to do it. Paid a premium and booked my car in to diagnose a problem with the indicator. After 5 1/2 hours of waiting they said it was the bulb (which I'd already replaced). They refused to replace with a bulb I had in the glove compartment, but THEY DIDN'T HAVE A BULB IN STOCK THEMSELVES and wanted to charge me to go back.

Fabulous experience with Halliwell Jones Southport.
This is the 8th car we’ve purchased & I couldn’t recommend them highly enough.
Reserved the car unseen with Dyllan & when I viewed it I was over the moon.
A big thank you to both Gary & Dyllan for the excellent service.

Avoid at all costs, the made my engine Seize after work being Carried out, Didn’t admit to the damage, lost Thousands on my car😡😡😡😡😡

Christopher Benson has just handled the purchase of my second hand BMW X3 he offered me a price based on the accurate information and photos I gave him and he was true to his word on collection of the vehicle. He was very pleasant and professional throughout our dealings
Many thanks Steve & Paula

Just to say again, excellent service from service manager Simone, she is absolutely amazing and is the reason why I will still keep using Warrington for my services.
Had bad experiences prior, but she has restored my faith in the dealership.
Just dropped in with a problem, with a warranty, and she gave us the time and sorted it out.
Early in the year she sorted out my wheels ie damaged and had it replaced not a problem. Just hope she remains at Warrington best management so far
Thank you