Haus Block Management Anmeldelser 2 875

This was my first time speaking with Haus. I was given Genavieve's contact details and she was extremely helpful with supporting me with my questions as well as looping me in with a colleague to help with a different question I had.

Since I wrote my previous review I have continued to have an even worse experience with Haus. I have had no response to my earlier feedback despite them saying it will be reviewed

Having paid £360 for the responses for my enquiries, after four weeks, I received said responses from Kayleigh de Buys. Her responses were nothing short of appalling, obviously trying to do as little work as possible. She and Haus have also ignored my request, now made seven weeks ago, for an update on the insurance claim and root cause for damage to my ceiling. I am still no closer to knowing when I can get back my £1.5k.

In response to her enquiries, quite obviously my buyers solicitors have just come back on everything. Their responses starting with "the managing agents response does not address our query" or "the managing agents' response is not sufficient". This shouldn't be allowed to happen and I am at a loss to how these things are not regulated.

Chanel responded really quickly to my email and sorted the issue within 24 hours which was really appreciated! The portal for the building is really useful and the staff at Haus are also easy to get hold of if needed. Thank you Chanel :)

Genavieve provided great support in getting me up and running on the website. Thanks.

Genavieve Williams
Senior Migration Coordinator
HAUS Block Management
I always super helpful when I've had problems accessing the on line portal over last few years.
Nothing is too much trouble.

I cannot express how beyond appalling the ‘service’ is

Every email ignored. Double charging on accounts. Basic enquiries unresolved.

6 weeks and multiple chasers for an enquiry my solicitor requires answering - not even acknowledged.

Unresolved works

Charge the fees for the service and contract that they do not provide and breach regularly

I wish I had a choice not to have to try to deal with their incompetence but unfortunately I don’t

Bordering on raising now with the property redress scheme

And sadly my experience is common across leaseholders.

Edit following Haus response

They fail to address the other outstanding complaint of fee stacking, a 266% admin fee caused by emails (over 20+) and unreturned calls not responded to from December 2024 until now - let alone lies told by a senior director and the fact that works are still outstanding from years ago.

This was raised as a final formal dispute again 9 days ago, and again 2 days ago and hasn’t even been acknowledged let alone responded too.

It’s interesting how timely they can respond to a trustpilot yet I’m still awaiting the call promised before Christmas 2024 (!!!) to address these issues

The response does not explain that the complaint they referred to and enquiry raised was raised 3 March, 4 March, chased multiple times by me and my solicitor and I only got a response 6 weeks later after having to track my property manager down via LinkedIn!

The LPE1 was issued - yes - because I paid £720 for that - but didn’t include the information I’ve had to chase for 6 weeks!

Not at all the full picture in the Haus response.

Other leaseholders will testament to this.

I had technical issues with the HAUS portal when it was time for me to make a payment and I got assistance from Genavieve Williams. She was so supportive and very fast in getting back to my email, even offered a call to help me over the phone. It all got resolved and very happy with the service. Thank you!

Absolute shysters. Manage the estates badly, send out service invoices willy nilly, and then slap on admin charges when you can't magically make money appear.

Shame there's not a zero star option.

Thanks Brenton! I really appreciate your help organising the fire door inspection. Best wishes, Paul.

The Health and Safety Coordinator Brenton Steenkampwas professional, proactive, friendly and went beyond his duties by organising and booking the fire doors inspection for Seren Park.

Thanks to Genavieve Williams who put up with my many emails and sorted an issue I had with accessing information. All sorted!

Davida Fouché did a great job- accepted my notice of Transfer and Charge and provided me with the certificate of compliance within an hour. Unheard of in our profession. I am a solicitor who acted for a buyer in the purchase.

I have had a rapid response to my email.
Brenton Steenkamp displayed good customer service and very helpful.
Well done!

I am writing to formal complaint about a persistent leak issue at the property we manage.

The leak has been ongoing for over 5 months now and appears to be getting worse. It is causing damage to the surrounding area, including walls and flooring, and has created an unpleasant living environment. Despite previous attempts to address the problem, the issue has not been resolved and the property manager is hiding behind his assistant.

I cannot emphasise that this issue has not been treated with care but rather a careless manner. Our tenant now starting a legal case and demanding compensation on our landlord.

The Devon Wharf development left in completely lacklustre / amateur hands who are not capable to conduct full investigation and resolve the leak for half a year now. This company is in a serious breach of their obligation to our landlord and tenant.

Confirm receipt of this complaint and reach out to London Victoria Groups us immediately !!

When we brought in HAUS to replace the appalling service from FirstPort, expectations were high. So at the outset when I couldn't log in to the portal, it felt like a repeat of the past. However, this time I had a clear name and phone number at the bottom of the communication emails from HAUS. I managed to get through to Genavieve right away and not some recorded message directing you to into a black hole. Genavieve resolved the login issue over the next couple of calls. She was always available when I called and returned calls as promised. Everyone makes mistakes but its what companies and their employees do to resolve them swiftly is what sets them apart. I hope HAUS maintains an excellent level of service as our managing agent.

Recently Haus took over the management of the property. Initial contacts were very positive. Questions raised about the Portal access were followed up quickly. Other queries were responded almost immediately from Genavieve.

I've been trying everything to contact with Haus Block Management but they will always stay we will get back to you after we contact with property manager
but no response or call.
They have no consideration, no work passion, no work ethic all they want to do is just sit back and enjoy take easy money from the reisdent.
I am really sick of tired of Haus member is saying " I am so sorry to hear that" or " I will forward to the Mr Chris Povoas to immediately contact you back"
I called them multiple times, emailed them millions of times. but they just seems not even care anything and I feel like I'm talking on the wall right now.
I strongly recommend to avoid using this compnay.
and if you do use this company I'm sure without your choice just never expect them to take an action

The health and safety co-ordinator Brenton has been super helpful and responsive. My query was resolved within a day.