Guscott Heating Services Anmeldelser 

398
•
TrustScore 5 av 5

4,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Excellent service from start to finish. I contacted Guscott Heating to arrange an annual service for my boiler, and the whole process was very easy and professional. Communication with the... Vis mer

Vurdert til 5 av 5 stjerner

I was looking for a heat pump install and got a number of quotes. I decided to go with Guscott because they were local, knew what they were talking about and went out of their way to provide me the in... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Guscott Heating's people all care about doing a good job. They have pride in their skills and expertise, and are always good humoured and sincere. Their professionalism was sorely tested by my idiosyn... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

We've been using Guscott Heating Services for many years keeping our central heating boiler in tip top condition. With every member of the team, nothing is too much trouble, making us feel valued cust... Vis mer

Informasjon om virksomheten

  1. Gassingeniør
  2. også i
  3. Solenergientreprenør
  4. Varme- og kuldeentreprenør
  5. VVS-firma

Skrevet av virksomheten

Guscott Heating Services is your trusted local expert in renewable heating and energy solutions. Based in Rochester and proudly serving Kent since 2017, we specialise in the design and installation of air source heat pumps, solar PV systems, battery storage, as well as boilers, central heating, and general plumbing.
 With over 500 five-star customer reviews online, we’re known for delivering reliable, energy-efficient systems that have helped 1,000s of households and businesses cut their energy bills and carbon footprint. Our mission is simple: to make sustainable, low-carbon heating solutions accessible and affordable for everyone across Kent and the South East.
 Whether you're looking to upgrade your home’s heating or future-proof your business, Guscott Heating Services is here to help you make the switch to greener, smarter energy.


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

398 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,9

Alle anmeldelser

(398)

18 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Fantastic Company

From start to finish everything went smoothly, with minimum disruption. I can’t praise the engineers enough, from Mike who did the initial survey, to Lewis, Jack and Brian, who installed my new boiler, with which I am very pleased. I would have no hesitation in recommending Guscott Heating Services.

23. oktober 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Guscott Heating Services

Thank you for leaving us a wonderful review, Pamela. We really appreciate your feedback and will be sure to share it with the engineers 😊

Vurdert til 1 av 5 stjerner

Unfortunately I was really disappointed…

Unfortunately I was really disappointed with the service from Guscott . Firstly I was given a window of between 1 pm and 5 pm for the arrival of the engineer but 2 out of 3 occasions he was late ! 5:45 pm and 5:25 pm , and one of those occasions was to come back because he hadn’t completed it properly the first time . I was given completely different information from the engineer about times and prices to what I got from the lady in the office therefore the bill being a lot more than what I budgeted for from the engineers information. I felt it necessary to e mail the company and give my honest feedback of how things had gone to which I received a phone call off the owner telling me I need to be more understanding!! I’m all I was very disappointed and found it all pretty unprofessional.

18. oktober 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Guscott Heating Services

Dear Dan,

Thank you for taking the time to share your feedback regarding your recent experience with Guscott Heating Services. We sincerely apologise for the shortcomings you encountered and the disappointment it caused.

We understand your frustration with the late arrival of our engineer and the discrepancy in information provided by our office staff and the engineer himself. We take full responsibility for these lapses in communication and service, and we are committed to making changes in the future.

Your feedback is so important and we are taking immediate steps to address the issues you raised. We have already reviewed our scheduling procedures to ensure more accurate appointment windows, and are reinforcing the importance of clear and consistent communication with our customers when discussing the cost of parts. Estimates should not be given by our engineers without consulting our office-based team and this is something we endeavour not to happen again.

We accept your point of view and your disappointment with the service you received at multiple points in your experience with us.

We deeply regret that you felt our response on the phone did not reflect our commitment to providing exceptional customer service. We are addressing this matter internally and will ensure that such incidents do not recur.

We are committed to improving our services and regaining your trust. Please feel free to contact us directly if you have any further concerns or suggestions – they truly play a big part in our business's improvement in the future.

Yours sincerely,

Harland Guscott – Managing Director
Guscott Heating Services

Vurdert til 5 av 5 stjerner

Excellent company - 5 Stars all the way.

What can I say, perfect, we had some work done by these guys, they were very cost effective, proficient , professional and really knew what they were doing.

I am highly delighted with the service, courtesy and diligence shown to us and how the work was carried out.

Highly recommended indeed and our future heating requirements are all now catered for moving forward as you will most certainly get all our business - huge thank-you

24. oktober 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Guscott Heating Services

Thank you so much for leaving us such a positive review. We're really pleased you're happy with everything and will be sure to pass on your feedback to the engineer that completed the work for you. Thanks again.

Vurdert til 5 av 5 stjerner

Great service

Great service, on time and left site and tidy.

5. oktober 2023
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Svar fra Guscott Heating Services

Thank you for your review, we really do appreciate it.

Vurdert til 5 av 5 stjerner

Gas boiler service

We had our boiler service done by Grant A few days ago and found him most helpful and carried out the service with no bother at all
He was very polite and made no mess and left everything tidy well done

5. oktober 2023
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Svar fra Guscott Heating Services

Thanks so much for your review. Really glad you're pleased with everything

Vurdert til 5 av 5 stjerner

5 Star service from start to finish

Efficient and professional from the initial contact to completion of the service, all within a week. Will definitely be using again.Excellent

5. oktober 2023
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Svar fra Guscott Heating Services

Thanks for leaving us a five star review, Eric. We really appreciate it and hope to see you again next year 😀

Vurdert til 5 av 5 stjerner

I had an urgent plumbing job and…

I had an urgent plumbing job and Guscott reacted and solved the problem quickly for me

6. oktober 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Guscott Heating Services

Thank you for taking the time to leave us a review. We really appreciate it.

Vurdert til 5 av 5 stjerner

A friendly competent engineer to advise…

A friendly competent engineer to advise of faults on our combi boiler and efficient office staff to coordinate in ordering parts and speedy installation of parts
5star service

26. september 2023
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Svar fra Guscott Heating Services

Thanks so much for leaving us a five-star review. We really appreciate it 😀.

Vurdert til 5 av 5 stjerner

Great job…

I was really please with the installation of my new boiler etc.
Aftercare service could be better!!

26. september 2023
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Svar fra Guscott Heating Services

Thank you for leaving us a review. We appreciate your feedback and are happy you're pleased with your new boiler.

Vurdert til 5 av 5 stjerner

Excellent service

Excellent service! The engineer Henry was efficient, on time (early!) neat and tidy, quick, friendly and courteous, what more can I say? Did a great job rewiring and updating our outdated control panel and thermostat for the Tado system. All working perfectly. Would definitely recommend Guscott Heating Services, they are a step above your average "plumber"!

29. september 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Guscott Heating Services

Thanks so much for leaving us a five-star review! We really do appreciate it.

Vurdert til 5 av 5 stjerner

Boiler service

Another excellent boiler service by Guscott heating services and Grant also helped out with some pipe removal for me just always great reliable service from these guys I wouldn’t use anyone one else!!

16. september 2023
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Svar fra Guscott Heating Services

Thanks so much for your review. Really glad you're pleased with everything and thank you for continuing to choose Guscott Heating!

Vurdert til 5 av 5 stjerner

Quick

Quick, efficient and well priced ... although they did get my name wrong on the invoice!

31. august 2023
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Svar fra Guscott Heating Services

Thanks for leaving us a review, Kevin and apologies for the name on your invoice. We've updated our details and trust it won't happen again. Thank you!

Vurdert til 5 av 5 stjerner

First class service!

I called Guscott Heating on Wednesday regards a leaking downstairs wc and they sent out a Plumber that afternoon and it was a first time fix, and at a very fair price. The Plumber (Michael) was very friendly and helpful too. Would highly recommend!! In fact I am getting them back to service my underfloor heating before the winter.

5. september 2023
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Svar fra Guscott Heating Services

Thanks so much for your review, Rob! Really glad you're pleased with everything 😀

Dette er Trustpilot

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