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Svar fra GulyToys

For 3 dager siden

Hi Chris,

Thanks for taking the time to write all this — it's genuinely useful, and great to hear the first build landed well.

Two things we want to fix: the missing pieces and the scratched ones. We have your order details, so we'll contact you directly to ship replacements — no need to chase us. And the point about the metallic shades being hard to tell apart is going to our production team, that's good feedback.

One small thing: your words and the 1-star rating don't quite seem to match — if that wasn't intentional, it can be edited anytime. Either way, thanks for the honest review.

See you on the next Titan Force build. ⚙️

— GULY® team

Svar fra GulyToys

For 6 dager siden

Hi Berardino,

Two months with nothing in your hands — we understand the anger, and we're not going to argue with how this looks from your side.

But we're not keeping your money. We have your order details and we're contacting you directly today: full refund or immediate reshipment, whichever you prefer.

— GULY® team

Svar fra GulyToys

For 6 dager siden

Hi James,

Sorry — 20+ missing pieces is not normal, and we get why you lost the motivation to finish.

We have your order details and we'll contact you today to ship every missing piece. The notes on the instructions (steps out of order, photos that don't show where pins and axles go) are going to our production team — that's exactly the detail they need.

We hope the car ends up finished on your shelf after all.

— GULY® team

Svar fra GulyToys

For 6 dager siden

Hej Ronny,

Tack! Kul att beställningen gick smidigt och att allt kom fram som utlovat.

Lycka till med bygget — berätta gärna hur det blev när det står färdigt. ⚙️

— GULY® team

Svar fra GulyToys

2. okt. 2026

Hi Dale,

Missing pieces shouldn't happen — and since we have your order reference, we're not going to make you chase us: we're contacting you directly today to get the replacement parts shipped out.

On the plastic feeling thin — that's not how a GULY build should feel in your hands. Your feedback goes straight to our production team so we can check that run properly.

Thanks for flagging both. We'll make it right.

— The GULY® team

Svar fra GulyToys

Oppdatert: 2. okt. 2026

Hi,

That's how it should be, every order, every time. Thanks for taking the minute to say it.

Keep building. ⚙️

— The GULY® team

Svar fra GulyToys

2. okt. 2026

Hi,

A review like this from someone who's built a lot of models — that's the one we read twice. Thank you.

The motors going in during the build instead of after is exactly how we think it should work, so it means a lot that it stood out to you. And fair point on the learning curve — the first GULY has its own logic, and we're working on making that first hour smoother.

On price: heard, honestly. We'd rather earn it with what's in the box than cut what makes the build worth it. But your point is noted.

Whenever you're ready for the next one, we'll be here. ⚙️

— The GULY® team

Svar fra GulyToys

23. sep. 2026

Hi,

You're right to be annoyed — a package going to the wrong address is a delivery failure, and even when the courier makes the mistake, we chose the courier. So it's ours to fix.

Write to us at hello@gulytoys.com with your order number and we'll sort it out directly: we'll chase the package with the carrier and redirect it to you, or ship a replacement — whichever gets it into your hands faster.

Sorry for the hassle. Your build should be on your desk by now, not stuck in transit.

— The GULY® team

Svar fra GulyToys

14. sep. 2026

Hi Jose,

Thank you for this. It's the most detailed feedback we've received, and you clearly put real time into it — the build and the review. That deserves a proper answer, not a template.

You're right about the manual: some perspective views don't show the connections clearly enough, and the light-blue marking for completed sections loses its purpose where the contrast is missing. Both are going to our production team as specific items.

The connection tightness is the one we take most seriously. A finished model should feel solid — doors that stay in place, suspension that works as designed. When the fit doesn't hold, it undermines the hours you put in, and we understand why that decided your rating.

We'd like to hear the rest directly: write to us at hello@gulytoys.com with your order number. We want the details of your unit for our batch review — and your second build deserves to end better than this one.

— The GULY® team

Svar fra GulyToys

8. sep. 2026

Hi,

Thank you for the detail — honestly, this is the kind of feedback we need, even when it's hard to read.

You're right on both counts. Hunting for pegs across fifteen bags on step one is frustrating, and a sticker labelled 2 that's actually 32 shouldn't have made it past quality control. We're sending both issues to our production team — the bag sequencing and the manual — so they get fixed for the next run.

If you write to us at hello@gulytoys.com with your order number, we'd like to know which model this was so we can check that batch, and make it up to you.

And thank you for pushing through the build anyway.

— The GULY® team

Svar fra GulyToys

7. sep. 2026

Hi,

You're right, and we're sorry. Your order never arrived and we didn't catch it on our end — there's no excuse for that.

We'd like to fix it now: write to us at hello@gulytoys.com with your order number, and within 24 hours you'll have your tracking or a full refund, whichever you prefer.

We understand if it's too late to win you back. Either way, we owe you a solution — and we're reviewing every open order so this doesn't happen to anyone else without us noticing.

Our apologies again.

— The GULY® team