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Se hva andre synes

Vurdert til 5 av 5 stjerner

In my opinion The Guitar Fabric makes one of the best DIY guitar kits. It’s definitely worth paying a little bit more for a quality product. Customer service is great too and overall I couldn’t be m... Vis mer

Vurdert til 5 av 5 stjerner

There was an urgent need to obtain some DIY guitar components but it was sold out at the store. Eloane and the team made every effort possible to ensure i obtained the items soonest possible. In addit... Vis mer

Vurdert til 3 av 5 stjerner

Ordered on March 2 , still not received anything. Contacted info at Guitar Fabric who said they would let me know five days ago and sadly no reply ,no contact, and the tracking is useless. Updated... Vis mer

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Vurdert til 5 av 5 stjerner

Très beau kit de guitare bien fabriqué avec très peu de bavure de perçage en partie non visible, rien en partie visible, le bois est magnifique. (érable coti pour le placage et corps acajou). Pour l'... Vis mer

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Informasjon om virksomheten

  1. Gitarforretning
  2. Gjør-det-selv-butikk

Skrevet av virksomheten

Welcome to The Guitar Fabrik, your go-to destination to build your own electric guitars and get access to best quality custom guitars. We provide high quality DIY Guitar Kits and Bass Kits, premium tonewoods, customisation, luthier tools and products related to guitar paint & decoration such as guitar skin and headstock decals. With hundreds of products related to guitar building it is the best place to start or continue your journey into the guitar build and customisation world : More than 80 guitar kits and bass style | 100s of Guitar Paint products | 80+ custom guitar skin | a selection of custom headstock decals | 30+ Luthier tools | Various customisation possiblity. At The Guitar Fabrik, we don't just stop at providing materials; we offer expert services to paint and assemble your kit according to your preferences to make sure you will create the best guitar within your whole collections!


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

364 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 66 % av de negative anmeldelsene sine

Bruker vanligvis over én måned på å svare

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 3 av 5 stjerner

Le bois est de bonne qualité

Le bois est de bonne qualité, le montage relativement simple. J'ai dû rabaisser le sillet de tête de 1 mm, et changer les 3 visses du vibrato. Les potards sont correctes, les micros surprenants, les mécaniques, non ... Je l'ai monté en 9/46, réglée à ma convenance, c'est une super pelle!! Je change les mécaniques et le vibrato qui sont franchement pas terribles. Et les cordes bien-sûr, qui ne servent qu'à aligner le manche...

21. oktober 2025
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Svar fra The Guitar Fabrik

Merci beaucoup pour votre retour détaillé et très technique — c’est toujours un plaisir de lire l’avis d’un vrai builder.

Nous sommes ravis que la qualité du bois, la facilité de montage et le rendu final vous aient convaincu. Vos remarques concernant le sillet, les mécaniques, le vibrato et les cordes sont tout à fait justes : ces éléments sont volontairement pensés comme une base fonctionnelle, afin de laisser à chacun la liberté d’optimiser son instrument selon ses préférences et son niveau d’exigence.

L’ajustement du sillet fait en effet partie des réglages courants, notamment lorsqu’une demande ou un montage spécifique est envisagé pour l’instrument.

Merci encore pour ce retour honnête et précis. Notre équipe reste bien entendu toujours disponible pour vous accompagner et vous conseiller lors de vos prochains réglages ou upgrades

Vurdert til 2 av 5 stjerner

Spending money

Puse el vinilo a mi guitarra y al los pocos días ya se ha ido despegando la capa brillante del vinilo. A priori queda bien, pero es mucho más preferible gastar el tiempo en pintar de nuevo la guitarra.

También intenté contactar con ellos por si me ofrecían alguna solución y no obtuve respuesta

3. september 2025
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Svar fra The Guitar Fabrik

Ciao Abel,

Le hemos enviado varios correos electrónicos y no hemos recibido ninguna respuesta por su parte. Le hemos pedido que nos envíe una imagen del problema, y esto es lo que creemos que podría estar pasando: parece que se ha olvidado de retirar la película plástica que protege la capa inferior. Normalmente, nuestras fundas para guitarra se componen de cuatro partes:
1. El soporte con adhesivo.
2. La piel adhesiva que se ha impreso.
3. La capa protectora brillante.
4. La película plástica que hay que retirar.

Confirme que ha retirado la película plástica. Si es así, envíenos una foto.
Gracias y esperamos su respuesta.

Vurdert til 4 av 5 stjerner

Have bought 2 kits and they are superb…

Have bought 2 kits and they are superb but the last item I purchased was a electric circuit ,pic ups pots etc,It came from France and took over 2 weeks to arrive ,”Not guitar Fabrik “ fault ,probably customs . Anyhow highly recommended company .

29. juli 2025
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Vurdert til 5 av 5 stjerner

Excellent service

Excellent service. Using the Royal Mail was reliant, punctual and a lot more reassuring than certain well known couriers.
Product was well packaged, delivery date was earlier than notification suggested. Price was great.
I will definitely use this company again.

1. mai 2025
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Vurdert til 2 av 5 stjerner

Masking tape

Les bandes de masquage fournies avec le kit et qui étaient conseillées par vous lors de l achat ne sont pas adaptées aux teintures.
Malgré le masquage sur les bindings blancs et le sillet, le bleu à dégueulé sur le blanc.
On m a proposé de m envoyer un nouveau sillet que j attends toujours. 3 mécaniques sur 6 sont impossibles à installer car l axe eest trop gros ou l écrou trop petit, j'attends toujours une réponse.

2. mai 2025
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Svar fra The Guitar Fabrik

Merci d’avoir partagé votre retour.

Nous avons bien pris en compte vos remarques concernant les bandes de masquage, le sillet ainsi que les mécaniques. Nous vous avons envoyé un message le 29 avril pour proposer une solution et vous accompagner, mais nous n’avons malheureusement pas eu de réponse de votre part.

Nous restons à votre disposition pour vous aider à finaliser ces points. N’hésitez pas à nous recontacter afin que nous puissions trouver ensemble la meilleure solution.

Vurdert til 1 av 5 stjerner

Défaut de kit et pas de réponses du service client

Kit commandé le 15 Mars 2025 et reçu en quelques jours.
Au déballage je constate un défaut sur le manche.
Mail envoyé au service client le 21/03, en Français et Anglais avec photos.

Sans réponse, nouveaux mails envoyés le 29/03 puis le 01/04.

Enfin une réponse le 02/04, un employé constate le défaut qui selon lui a échappé au contrôle qualité et propose un retour pour remplacement.
Si je suis d'accord, je dois confirmer par mail pour recevoir un bordereau de retour.

Depuis j'ai envoyé plusieurs messages (02/04, 05/04, 07/04) sans jamais recevoir de réponse...

15. mars 2025
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Svar fra The Guitar Fabrik

Merci d’avoir pris le temps de partager votre expérience.

Nous souhaitons apporter quelques précisions afin de clarifier la situation. Suite à votre signalement concernant le manche, notre équipe vous a bien répondu et reconnu le défaut, qui avait effectivement échappé à notre contrôle qualité. Une solution de remplacement vous a alors été proposée, avec la mise en place d’un retour après confirmation de votre part.

D’après nos échanges sur la période que vous mentionnez, nous avons bien suivi ce dossier. Il semble toutefois qu’un malentendu soit intervenu par la suite, car nous n’avons plus reçu de réponse de votre côté. Le dossier a donc été automatiquement clôturé le 9 mai, conformément à notre procédure interne.

Cela étant dit, nous restons bien entendu disponibles et à votre écoute. Si vous souhaitez reprendre contact ou finaliser la solution proposée, notre service client se fera un plaisir de vous assister rapidement. N’hésitez pas à nous écrire à nouveau afin que nous puissions résoudre ce point dans les meilleures conditions.

Vurdert til 5 av 5 stjerner

Site très sérieux

Site très sérieux, avec une excellente relation client et un support très réactif. Produits de qualité. Top recommandation 👌👍🎸

28. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

A project revived

I part built an acoustic guitar in my youth and never completed it. I purchased this kit to enable me continue where I left off.
The kit was good value for money and looks very respectable, providing me with the satisfaction of completing my project.

4. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

This is a definite 'go to' outfit for…

This is a definite 'go to' outfit for quality products and fast, efficient service at all times. I have been dealing with them for a few years now and have never been disappointed. Kudos to Eloane! What a star. So on the ball!

6. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

The fix for a botch is a botch!!!

Received a guitar kit which had a split in the neck. Not the best start.
Eventually got in contact with somebody who provided £25 refund and free grain filler to fix the neck. Being qualified in guitar maintenance gave me the ability to complete the fix.
Unfortunately, I have no idea what this product is like because it still hasn’t arrived after more than 2 weeks. Apparently it’s stuck in customs!!!

Considering this is a fix for a guitar kit issue that was also a less than smooth transaction, you’d have thought they would make sure they got it right but……….!!!!!

Definitely not a pleasurable experience in any way and probably won’t be back

Great advertising and lots of good reviews online but in this case, a complete shambles

Original order number provided as there is no order number for the grain filler

Edit update
After another two weeks waiting for the grain filler so I can repair the neck, it is still stuck in customs and although I was promised an update on what is happening, non was received and I cannot repair my guitar neck unless of course I buy my own grain filler.

This is a totally unsatisfactory service and I won’t be buying from this company again. I cannot believe that the uk warehouse has not been replenished with stock and they cannot supply me from that.

One very frustrated customer!

14. februar 2025
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Svar fra The Guitar Fabrik

Thank you for taking the time to share such a detailed update. We genuinely regret that this experience did not meet your expectations and understand your frustration.

Regarding the initial issue, the split in the neck was acknowledged, and we worked together to find a solution that would allow you to proceed without delay. A partial refund was issued, along with complimentary grain filler, based on your confirmation that you were qualified to carry out the repair yourself. This solution was proposed and agreed upon in good faith to minimise disruption to your build.

Unfortunately, the shipment of the grain filler was delayed in customs, which is regrettable and understandably frustrating. While we monitor and follow up on these cases, customs processing and release timelines are ultimately outside of our direct control. We fully recognise that this delay prevented you from progressing with your repair as planned, and we sincerely apologise for the inconvenience caused.

Regarding UK stock availability, certain materials are stored in limited quantities due to regulations and logistics constraints, which can occasionally impact immediate local dispatch. This is not the experience we aim to provide, and your feedback highlights an area we continue to work on improving.

We are truly sorry that this situation has led to disappointment and a loss of confidence. Our intention has always been to support builders—especially experienced ones—by offering practical solutions, transparent communication, and technical support throughout the process.

Thank you again for your honest feedback. While we regret that this order did not reflect the level of service we strive for, we do appreciate the opportunity to learn from it and improve.

Vurdert til 3 av 5 stjerner

Mixed performance

Too early to say about the kit but it seems to be all there. Frustrating that the instructions don’t really deal with the Ricky copy I bought and keeps banging on about other guitars (the photos seem to relate to a tele?
Delivery was chaotic, why do suppliers split packages then say they’ve completed the delivery?
The body has a recess behind the bridge with no explanation as to what is supposed to happen to it. Different finish (it’s not as good as the body generally) or is there something missing.
Email responses take too long and nobody picks up the phone.
It’s interesting that Guitar Fabrik only as for reviews if you’ve had a good experience, really!

8. februar 2025
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Svar fra The Guitar Fabrik

Thank you for your review. We did request your order details so we could check both the delivery and previous email exchanges, but unfortunately we did not receive a response. Without this information, we’re unable to provide specific assistance.

General build instructions and guidance are available on our blog, including resources applicable to this model. Once we have your order details, we’d be happy to send the most relevant guide directly.
The recess behind the bridge is a standard feature of this body design and is intentional—it is not a missing part, and any finish difference in that area is normal as it is not visible once the hardware is installed.

Regarding response times, we always aim to reply promptly, but without an order number or contact details, it can be difficult to identify the correct build.

Finally, review invitations are sent automatically to all customers, regardless of their experience. Feedback—positive or critical—helps us improve.

If you wish to continue, please feel free to contact us with your order details so we can assist you properly.

Vurdert til 5 av 5 stjerner

So exciting

After 6 months, it's done ! Was it easy? No, but so exciting. Step by step, I took the time. It's not perfect, but I learned a lot. I'm proud of the result, and ready for a new kit.

4. juni 2024

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