Incorrect schedule of payments taken from my account instead of the one off cheaper instalment as promised was set up in an email. £12 admin fee per month is almost as much as the insurance premium pe... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Very easy to set up my policy from informed and knowledgeable agents. Would recommend to and anybody needing cover on their holiday lets .
We recently started working with Guardhog to offer host insurance products to our host clients. We have been absolutely over the moon with the service that Guardhog have offered to date. Not only are... Vis mer
Chelsea at Guardhog was bludgeoned by me regarding a policy they offer called Host Cover - and I mean bludgeoned - I rang back several times to check clauses and do comparisons with other policies f... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Award-winning insurance built specifically for Airbnb and home-sharing. It’s market-leading and provides buildings, contents and liability protection.
Kontaktopplysninger
Unit 2 Nine Mile Water Business Park , SO20 8DR, Nether Wallop, Storbritannia
- 020 3927 4080
- accounts@guardhog.com
- guardhog.com
4,2
Bra
260 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Received a prompt and thoroughly…
Received a prompt and thoroughly professional service.
3. juli 2019
Anmeldelse skrevet uten oppfordring
Svar fra GUARDHOG
Hi David,
Thanks so much for taking the time to leave us a review, we're glad your experience with us has been a positive one!
All the best,
GUARDHOG
Marina made the whole process simple
Marina made the whole process simple, manageable and positive. Something that was a nightmare to deal with became easy and I am incredibly grateful for the way my claim was dealt with. Only necessary questions were asked and in a kind and caring way. I would recommend GuardHog to everyone and anyone.
2. juli 2019
Anmeldelse skrevet uten oppfordring
Svar fra GUARDHOG
Hi Camilla,
Thanks so much for taking the time to leave us such a glowing review, we're so glad Marina was able to assist you with your claim and get such a positive result! Please do get back in touch if you need anything else.
All the best,
GUARDHOG
Great service & helpful clear advice
Great service & helpful clear advice - much appreciated!
2. juli 2019
Anmeldelse skrevet uten oppfordring
Svar fra GUARDHOG
Hi Mrs Taylor,
Thanks so much for taking the time to leave us a review, we're glad your experience with us has been a positive one! Happy sharing!
All the best,
GUARDHOG
Excellent service
Chelsea was extremely reactive and answered all questions very clearly. Great service.
2. juli 2019
Anmeldelse skrevet uten oppfordring
Svar fra GUARDHOG
Hi Adrien,
Thanks so much for taking the time to leave us a review, we're glad your experience with was a positive one and Chelsea was able to get you the cover you needed!
All the best,
GUARDHOG
Excellent service
From the start Guardhog explained everything to me very clearly. Their communication throughout made using their service very easy whilst providing that additional reassurance that they had it covered. No claims were made. I would certainly use them again.
1. juli 2019
Anmeldelse skrevet uten oppfordring
Svar fra GUARDHOG
Hi Gill,
Thanks so much for taking the time to leave us a review, your feedback really does help us a lot. We're glad your experience with us has been such a positive one!
All the best,
GUARDHOG
Quick and efficient service
Quick and efficient service. Highly recommend.
1. juli 2019
Anmeldelse skrevet uten oppfordring
Svar fra GUARDHOG
Hi Rachel,
Thanks so much for taking the time to leave us a review and recommending us! We're glad your experience with us has been a positive one - Happy sharing!
All the best,
GUARDHOG
Quick & Easy Holiday Rental Cover
Chelsea was excellent throughout in providing cover for my holiday rental, which is a complicated case. She was patient and helpful, and provided me with the exact top-up cover I required.
1. juli 2019
Anmeldelse skrevet uten oppfordring
Svar fra GUARDHOG
Hi Dan,
Thanks so much for taking the time to leave us a review, we're glad Chelsea was able to help with the cover for your holiday rental! We'll be sure to pass your kind words onto her.
All the best,
GUARDHOG
Dealing with Hannah
Dealing with Hannah, she was brilliant and really helpful, explained everything really well, helped me to set up the link from my Airbnb to their insurance. Everything really easy. Also loved the fact that it is a British based company and with Hannah giving her direct number if meant I got through to her every time I phoned which took away a lot of stress, no need to explain anything over and over again. Great service. Obviously haven't had to make a claim yet, but if their service in the claims section is as great as I have already received then I will be very happy.
1. juli 2019
Anmeldelse skrevet uten oppfordring
Svar fra GUARDHOG
Hi Sharon,
Thanks so much for taking the time to leave us such a positive review! We're glad Hannah was able to help and get you the cover you needed, we'll be sure to pass your kind words onto her! Please don't hesitate to get back in touch if you need anything else - happy sharing!
All the best,
GUARDHOG
Truly amazing
Truly amazing, in a world where you sit on hold, select 6 of 49 options, it is so refreshing to have the phone picked up, and have such a pleasant and helpful person take your call every time. When I called to accept the quote, they had closed (it was gone published hours), I left a message and was called back within 5 minutes (despite them having gone home for the day). Considering how little the cost of the cover I was looking for, the service seemed more appropriate for a £million policy not an £80 one. Thank you for your help, 5 stars is not enough.
1. juli 2019
Anmeldelse skrevet uten oppfordring
Svar fra GUARDHOG
Hi Andrew,
Thank you so much for taking the time to leave us such a glowing review! We're so glad we were able to help and get you the cover you need. If you need anything the future, please don't hesitate to get back in touch - Happy sharing!
All the best,
GUARDHOG
Sorting the cover was a quick
Sorting the cover was a quick, simple and pleasant experience
1. juli 2019
Anmeldelse skrevet uten oppfordring
Svar fra GUARDHOG
Hi Scott,
Thanks so much for taking the time to leave us a review. We're glad we were able to sort cover for you so quickly and your experience with us was such a positive one!
All the best,
GUARDHOG
swift friendly and very helpful
swift, friendly and very helpful
29. juni 2019
Anmeldelse skrevet uten oppfordring
Svar fra GUARDHOG
Hi David,
Thanks so much for taking the time to leave us a review, we're glad your experience with us has been a positive one!
All the best,
GUARDHOG
Great service
Great service, great people! Thanks Guardhog!
27. juni 2019
Anmeldelse skrevet uten oppfordring
Svar fra GUARDHOG
Hi Catherine,
Thanks so much for taking the time to leave us a review, we're glad we were able to help and your experience with us has been a positive one!
All the best,
GUARDHOG
Svar fra GUARDHOG
Hi Toby,
Thanks so much for taking the time to leave us a review, we're glad your experience with us has been a positive one!
All the best,
GUARDHOG
Excellent service
Excellent service
Helpful
Understanding
26. juni 2019
Anmeldelse skrevet uten oppfordring
Svar fra GUARDHOG
Hi Yahya,
Thanks so much for taking the time to leave us a review. We're glad your experience with us has been a positive one!
All the best,
GUARDHOG
Website easy to use and navigate for a…
Website easy to use and navigate for a quotation. Payment process didn't work online - but, when I called Guardhog directly to query and make payment directly, they were very quick, helpful, friendly and efficient, and even applied an additional discount to the quotation. They then followed up very quickly with an email to confirm the details and apologise for the website issues. A very good customer experience all round.
26. juni 2019
Anmeldelse skrevet uten oppfordring
Svar fra GUARDHOG
Hi Robin,
Thank you so much for taking the time to leave us a review, your feedback really does mean a lot to us and we're thankful you flagged this issue with our website to us! As a start-up we're always implementing new tech and improving our website, naturally, this sometimes means we come across a few teething problems that aren't picked up straight away. That being said, we're glad you carried on the quote with us and we were able to assist over the phone. Please do get back in touch if you have any further issues!
All the best,
GUARDHOG
Good Service
Chelsea has been very helpful and was very informative.
24. juni 2019
Anmeldelse skrevet uten oppfordring
Svar fra GUARDHOG
Hi Julie,
Thank you so much for taking the time to leave us a review, we're glad we were able to help! We'll be sure to pass your positive feedback on to Chelsea.
All the best,
GUARDHOG
Friendly and efficient
20. juni 2019
Anmeldelse skrevet uten oppfordring
Svar fra GUARDHOG
Hi Andy,
Thanks so much for taking the time to leave us a review, we're glad the team here were able to help you in such a positive way!
All the best,
GUARDHOG
Knowledgable & explained clearly
20. juni 2019
Anmeldelse skrevet uten oppfordring
Svar fra GUARDHOG
Hi Elizabeth,
Thanks so much for taking the time to leave us a review. We're glad your experience with us has been a positive one and we were able to answer all your questions!
All the best,
GUARDHOG
Helpful and fast response to queries
Chelsea was very helpful and quickly found answers to my questions.
20. juni 2019
Anmeldelse skrevet uten oppfordring
Svar fra GUARDHOG
Hi Anna,
Thanks so much for taking the time to leave us a review, your feedback really does help us out a lot! We're glad your experience with us has been such a positive one and that Chelsea was able to answer all your questions - we'll be sure to pass your feedback on to her!
All the best,
GUARDHOG
Chelsea was lovely
19. juni 2019
Anmeldelse skrevet uten oppfordring
Svar fra GUARDHOG
Hi Racheal,
Thanks so much for taking the time to leave us a review - We're glad your experience with us has been such a positive one, and we'll be sure to pass your kind words on to Chelsea!
All the best,
GUARDHOG
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