gst3d.eu Anmeldelser 89

Svar fra gst3d.eu

Oppdatert: 7. juli 2025

Hi Maxtrim,
Thank you for sharing your experience so honestly. We are deeply sorry for the problems you have had with your orders, and especially that you did not receive the attention you deserve. We know there is nothing more frustrating than feeling like you are not being listened to, and we want to change that with you.
We're glad to hear that you value the quality of the filament, and that drives us even more to improve everything else. We want your experience with us to be as good as the product you receive.
In order to help you quickly and effectively, could you please send us a private message with your order details or reference number? Then we can personally review your case and give you a concrete solution. We don't want this story to end like this - we want to turn it into a positive experience that will restore your confidence.
Thank you for giving us the opportunity to improve. We are here to listen and act.
With appreciation,
The GST3D Team

Svar fra gst3d.eu

3. juli 2025

We apologize for any inconvenience this may have caused you.

We are already working on improving our sealing process and the thickness of the bags to ensure better protection during shipping and provide an even better overall experience.

We truly value your trust and feedback, as it helps us continue growing and improving. Thank you for being a part of the GST3D community!

Svar fra gst3d.eu

3. juli 2025

Thank you so much for your kind words!

We're delighted to hear that the filament is working really well for you. Your satisfaction is our top priority, and it's always rewarding to know our products are meeting expectations.

We truly appreciate your support and look forward to continuing to serve you with quality and reliability. Welcome to the GST3D community!

Svar fra gst3d.eu

3. juli 2025

Thank you very much for your comment!

We're glad to know you're satisfied with the quality, price, and fast delivery. We work hard to offer a reliable product with efficient service, and feedback like yours motivates us to keep improving.

Thank you for your trust and for being part of the GST3D community!

Svar fra gst3d.eu

3. juli 2025

Thank you for your feedback and for choosing GST3D!

We’re glad to hear that you appreciate the pricing, color variety, and performance of the filament for prototyping. Regarding the spool weight, we truly appreciate you bringing this to our attention. Our goal is to always deliver accurately labeled products, and we are actively reviewing our processes to ensure consistency and transparency.

Your input is very valuable to us and helps us improve. Thanks again for your trust and for being part of the GST3D community!

Svar fra gst3d.eu

3. juli 2025

Thank you so much for your kind words!

We're happy to hear you're satisfied with both the price and quality of our product. Your support means a lot to us.

Thanks again for choosing GST3D — we're glad to have you in our community!

Svar fra gst3d.eu

13. aug. 2025

Hi Peter,

Thanks for sharing your experience. We're sorry to hear the rolls you received didn’t meet your expectations. We saw that you provided both photos and a time-lapse video using your Bambu Labs P1S, which we truly appreciate. We'd love to take a closer look at your case and understand what went wrong in the follow-up process.

At GST3D, we not only offer filament but also technical support to help with your printing projects. Whether you're a professional or a hobbyist, our goal is to support you throughout the process.

We’d be happy to have you back and show you we can do better. If you could share your order number, we’ll gladly review your case and work toward a proper solution.

Best regards, The GST3D Team

Svar fra gst3d.eu

13. aug. 2025

Bonjour Kristal,

Merci beaucoup pour votre retour et vos suggestions. L’idée d’intégrer des puces RFID sur les bobines est très pertinente, tout comme celle de proposer à nouveau du filament sans bobine ni boîte — ce sont des options que nous envisageons sérieusement pour améliorer notre offre.

Concernant le site web, nous comprenons que l’ancienne navigation par catégories (PLA, PETG, etc.) était plus pratique pour certains utilisateurs. Votre remarque est précieuse, et nous allons revoir l’organisation des packs comme celui de 10 kg pour faciliter la recherche par type de filament.

Nous vous remercions pour votre fidélité et espérons continuer à vous accompagner dans vos projets d’impression 3D.

Cordialement, L’équipe GST3D