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Grimeford Mill Anmeldelser 

547
•
TrustScore 5 av 5

4,9

Gulvbeleggbutikk
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Excellent quality doormat, cut to the perfect size. It was delivered quickly and we are very happy with our purchase.

Vurdert til 5 av 5 stjerner

Ordering was simple, delivery was great, the product very good. Its the second time I have purchased from Grimeford Mill. The quality of the hall runner is great, it came exactly to the size I had... Vis mer

Vurdert til 5 av 5 stjerner

Have just bought our third mat from Grimeford Mill. These are quality products that last forever! I had a problem with online checkout and customer support sorted it out straight away - and arranged f... Vis mer

Vurdert til 5 av 5 stjerner

We ordered a replacement coconut mat for our entry hallway online and Grimeford Mill cut it perfectly to the size dimensions we provided and delivered it the next day. The PVC backing on all their mat... Vis mer

Informasjon om virksomheten

  1. Gulvbeleggbutikk
  2. Gjør-det-selv-butikk
  3. Oppussingsforretning
  4. Produsent

Skrevet av virksomheten

Grimeford Mill Limited - We are a well established UK manufacturer and distributor. Specialising in custom made entrance matting products including Coir Mat, Brush Mat and other floor products. We are a family business located in Lancashire, North West England. We supply businesses, directly to the public, schools, offices, hotels, restaurants, pubs, hospitality and many more and have done for many years. We are experts in supplying excellent entrance matting and flooring products, nationwide with a prompt turn around and despatch. Most of our goods are despatched on a next working day delivery service.

Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

547 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,9

Alle anmeldelser

(547)

76 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 3 av 5 stjerner

I was disappointed at the lack of…

I was disappointed at the lack of communication after placing the order. One email to say they had received order then nothing. My items arrived a week later and thankfully a neighbour was home to accept delivery.
on the bright side I was pleased with items when they arrived just what I wanted

4. mai 2024
Vurdert til 1 av 5 stjerner

No Refund after 6 weeks of promises

I was overcharged, then charged twice for an additional £103 then after 2 phone calls and 2 emails 6 weeks have gone by and I have not had a refund. Diane blamed this on an IT issue but promised to come back to me and did not.

Based on the phone conversation and emails I can only assume that this is on purpose as I have had no follow up calls or emails.

I have now charged this back and my bank have already refunded my payment.

18. mars 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Grimeford Mill

Hello Mr Cooper,
Thank you for taking the time to review your experience with us. We feel it's important to take feedback on board when we do well, but also to understand where improvements can be made if we don't get things right, so we genuinely appreciate your comments.
Please accept our most sincere apologies for the issues that you have had with regards to this order. As you can see from our other reviews, this is most unusual and certainly not how the process normally goes.
I have investigated what has happened with the staff involved and also the unforeseen IT issue that we had at the time. I'm pleased to confirm that these have been resolved.
Whilst I understand your frustration, we would never intentionally mislead any of our customers nor overcharge anybody on purpose and feel that this is a rather unfair statement considering Diane sent you proof of the refund being raised at the time of the issue.
Unfortunately we do not have control over how the banks process this refund, however, I am pleased to note that you have confirmed that the bank has refunded your payment. We will look into this processing time and advise customers in the future a more accurate timescale following on from your input.
Our intention is to provide the best products available at competitive prices and with exceptional service, which unfortunately on this occasion we have failed, so we whole heartedly apologise and have already put measures in place to improve this in the future.
Should you wish to discuss this in more detail please do not hesitate to contact us.
Kind Regards
Lee

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