Green Shield Canada Anmeldelser 

I tried to claim the expense of my glasses from Green Shield Canada . I was told there are issues with this Health Service Provider that are preventing us from considering reimbursement for this claim. I tried to contact green shield but was given no help. I then contacted the supplier but I can't get a refund with a custom made prescription glasses (the picture of the glasses was also attached) which is understandable. The funny thing is that I submitted two claims on the same day. One is for contact lens with the cost of $90, the other one is for prescription glasses with the cost of $620. Green shield reimbursed the $90 claim but denied the $620 claim even though they are from the same supplier. This gives me a feeling that they denied my claim not because of the supplier, but because of the amount they are not willing to pay out of their pocket. I have been buying glasses from the same eye wear supplier for almost ten years. I never got a problem getting reimbursed before with all the other insurance companies (i.e. Canada Life, Blue Cross, etc). Starting from this year, my employer decided to switch to green shield, then everything became ridiculous. I asked the eye wear supplier, and they told me GSC is the only insurance company who denied them, and they are still arguing with GSC for the past couple of months. My friend also told me GSC refused to reimburse some prescription medicine bills because my friend didn't buy medicines from the "approved" pharmacy stores.
If you can, avoid GSC!

Since they're on strike, they have pretty much stopped processing all but basic claims. I've paid into this plan for 13years (along with all the other guys at work) now I actually need something, and they cant find paperwork, "you never sent paperwork", (even though we have shown that we've sent it multiple times). All you get is auto responses because they have no one working customer service. But according to them the entire customer service group being on strike wont affect customer service at all. If this is unaffected, then it must have been dismal before. Don't bother paying into plan, just smash out your teeth with a hammer and save the prolonged pain, because Green Shield isn't going to help you.

This company is the worst! Terrible customer service!! Wait times on the phone over an hour for providers or customers. If you use their on-line request form, they don’t send a confirmation email and you will be waiting over a week for a response! If you are an employer looking to buy benefits for your employees DON’T PICK GREENSHIELD!

This company should not be able to sell insurance to anyone
I don’t understand how they haven’t been shut down long ago
A horrible company to deal with
They use every trick to deny your claim
Including there web site always changing your active status to not active and so on
Someone needs to run a tv special on the way they operate

This company is not client oriented. They do not respond in a timely manner. If I wasn't tied in to this without an option to change i would get out of my coverage.
Stay away from this company.

impossible company .. decline even medication as metformin says only type 1 diabetic !!!!!!!!!!!!!!!!!

Hours on hold, when you finally get through they can not answer basic questions.
Find an alternative insurance provider.

La pire compagnie d'assurance voyage que j'ai réservé pour mon voyage en Thailande. C'est fini pour moi et je ne le conseille pas à personne.

They accepted my counsellor for a year and then changed? Such a fight to get anything dealt with, barf! Stupid and not a good company

Absolutely horrible company. They do everything in their power to deny an eligible benefit. Try calling them. No one answers unless you're willing to wait an hour. I've been waiting almost 2 weeks to get my eye glass benefits and the claim keeps getting denied. Zero customer service.

After almost three months the Hospital still has not been paid!!!! After waiting an hour, I was told that they had farmed out the out of country to another insurance firm. In general the people I spoke to every time I spend an hour or more to speak to somebody they don't have answers or give excuses. Our employer switched to Green Shield and many of us are unhappy with the waiting, poor information and the people in a public service industry who are not willing to serve the public. If it were possible I would rate them as 0 !!!!!!

Absolutely incompetent - Since Jan 1st, forced to use Greenshield as a result of employer moving from Sunlife. Their video doesn't come close to actual claim submission process and ALL claims shows "In Progress" ! I have tried calling Customer Service now for 3 days each lasting over 1.5hrs and yet no one answers ! Even the Pharmacy submitted claims are selectively rejected for basic prescribed medication. You have to wonder why even bother having a Health Care Plan.
It doesn't look like they have ANY staff while an automated VR phone system keeps going in a loop not knowing what to do until you yell at it repeatedly to get a Customer Service Agent to speak with.

Its hard they answer you the phone, most of them are rude and unprofessional

My plans covers psychologist services and so I went to see one. Unfortunately did not get a refund from them as : "the person you saw was a counselor, not a psychologist". Not sure what would be the difference to them. And then saying that Mental health is a priority to them. What a joke. Absolutely ludicrous!

I am a real estate agent and have been forced to buy ORWP through greenshield. They truly are the worst company I have ever dealt with! First of, I had to budget an hour every time I try to call.Then they screwed up the plan I chose and set me up for a completely different plan! The customer service didn't even so much as apologizing. She just coldly said yeah you'd have to call the administrator to figure it out. So I'm back on the phone to fix the mistake they made. Only if the Ontario Real Estate Association isn't forcing us to buy the insurance while keeping a few more bucks to themselves.

Terrible underwriters. They try to max the profits and take 0 risk. Why would anyone buy from them.

Go with a reputable company. POS
Apply for a policy and get countered with a no coverage plan. Move along people not worth the time.

The only reason I use greenshield is because I am forced to buy their coverage if I want a post secondary education, otherwise I wouldnt bother. Just about every claim is partially rejected with no explanation given. Then I have to pay interest to the service provider because my bill was not fully paid by this useless company.

Absolute garbage company. Nothing but deny deny delay and deny. WITH NO EXPLANATIONS!

It's not like I have expensive prescriptions, however the ones that do the best job with least side effects (talking NSAIDs here) are repeatedly denied. I'm taking my money elsewhere. This company is useless.
NOTE: Although only ONE date is allowed in the review, this has been a 2 year runaround.

Due to my line of work, encouraged through my employer to seek psychological help and that we have ‘great coverage’. This was a difficult thing to do when you’re already in a dark hole. Finally did it only to be denied coverage with zero explanation. Perhaps a little professionalism would up Greenshields star rating.

Bluecross was removed and Greenshield implemented without explaining the rationale in College Pensions.
With GSC. These last few years I have found there is less coverage, more convoluted menu systems, and now with the removal of username access, I cannot enter the website. I’ve been on computers since 1982 and am very familiar with things digital but it has been most frustrating with GSC. I completed a review several years ago, also a scathing review and was asked to remove it and was given a contact for any subsequent claims. She is gone now. I do not intend to remove this review unless customer service improves for all members.