This company has been brilliant and I feel they genuinely care about my dogs diet and me! They have been super helpful with orders I messed up and responsive to emails I didn’t expect them to respond... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I have used green pantry for many years. It is the only food that I have found my dog with allergies can eat. It is on a reoccurring order, so it just turns up just when needed. I have just started h... Vis mer
Amazing as always. My miniature schnauzer loves this. She’s had pancreatitis twice and nearly died. Been on this food for over a year now and it’s been well under control - thank god for green pantry.... Vis mer
Have a subscribe and save and it is easy to change the frequency etc depending on how much we need. Quality low fat dog food meets my dog's requirements and he eats it so very happy
Informasjon om virksomheten
Om Green Pantry - Holistic Health Food for Pets
Skrevet av virksomheten
Trusted Natural Dog Food
Trusted Natural Cat Food
Trusted Natural Treats
Green Pantry, Trusted Natural Nutrition; Our Story:
In 2008, the unique dog food brand Green Pantry was launched. It sets itself apart from other complete dog foods by elevating the concept and benefits of natural nutrition for dogs to a whole new level. This accomplishment was mainly due to Keith Allison's expertise, who extensively researched the advantages of natural and herbal ingredients for dogs. Keith also identified that the premium quality of all components used was paramount to ensure the highest possible levels of natural nutrition retention. Along with the Green Pantry team, they carefully addressed factors affecting a dog's overall well-being, such as harmful chemicals and subpar ingredients commonly found in dog food and products. Their dedication resulted in a natural dog food offering notable health benefits, visibly enhancing the well-being of dogs that consume it. Our Mission Our mission is to, day by day, share in the joy of helping your pet lead their best life through the benefits of high-quality and trusted natural nutrition. Green Pantry is committed to providing pets with a healthy and natural alternative to traditional pet food products. Our focus is on deriving the best quality nutrition from nature's pantry, which is why we always use natural ingredients wherever possible. By sourcing only the highest-quality natural ingredients, we can ensure that pets receive the goodness they need to live happy and healthy lives.Our Vision
To become the UK's most trusted independent partner for pet nutrition, trusted by pet parents and pets alike.Our Sustainability Promise
Sustainable pet food is, quite rightly, a real buzzword currently. Nearly all brands of dog food and pet food in the UK will claim to be sustainable. And yet, many are still made outside of the UK, and even more continue to use plastic packaging. As part of our integrity value, we believe being as kind as possible to the environment is not open to debate.• Locally Made
Food miles generate nearly 20% of all CO2 emissions that come from food (European Commission 2023). Sadly, Pet food is a significant player in this. It may surprise you, but many of our 'British' pet food suppliers have their products made overseas, mainly in mainland Europe but sometimes even further afield. At Green Pantry, we are committed to keeping our food miles as low as possible, which is why all of our products are produced at home in the UK• Paper Packaging
We think this one's a bit of a no-brainer. All our products come in paper-based and 100% fully recyclable packaging.• Sourced with Care
Not only does carefully selecting the highest quality ingredients allow us to provide top-notch nutrition, but it also allows us to work with top-quality suppliers who care about sustainability and animal welfare. For example, every time you think your perfect (or maybe not so perfect 😊 ) dog deserves a little reward with one of Green Pantry's natural treats, you can go ahead safe in the knowledge the meat comes from a red tractor-approved farm and the fish is from an MSC-accredited source. So go on, take the Green Road with Green Pantry. Not only are you giving your best four-legged friend the best life, but you are also taking care of the planet.
Trusted Natural Nutrition. - Our Values
Skrevet av virksomheten
- • Honesty and Integrity
- It is at the heart of our work. For many people, their trusted pet is one of the most essential parts of their lives. When you entrust their nutrition to Green Pantry, we will respond with open honesty and integrity.
- •Our customers
- Be it two-legged or 4, will always come first. That’s why customer excellence is our number 1 priority.
- • Continuous Hard Work and Self-improvement.
- We understand that quality never stands still. That’s why we will never stop working to try and improve our products and services at Green Pantry. After all, our beloved pets should only ever expect the best.
Kontaktopplysninger
Brick Barn, Wallington Hann, PE33 0EP, King's Lynn, Storbritannia
- 01553 811 320
- info@greenpantry.co.uk
- greenpantry.co.uk
Trusted Natural Pet Nutrition - Est 2008
4,8
Enestående
2k anmeldelser
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Har svart på 71 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Always at the end of the phone if help…
Always at the end of the phone if help and advice is needed... recently I had been advised by my dogs vet to review her diet, with the help and guidance from Rob at Green Pantry we have been able to do this getting the right advice which complimented what the vet had requested .. thank you again for your ongoing brilliant customer service
9. april 2026
Svar fra Green Pantry - Holistic Health Food for Pets
Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.
Excellent quality treats and great customer communication …
I have bought treats from Green Pantry in the past and they’re very good quality. I appreciated the proactive communications from the company regarding their courier/delivery delays and kept me updated throughout and confirmed the day they would arrive.
14. april 2026
Svar fra Green Pantry - Holistic Health Food for Pets
Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.
Quality product, great service
Been using Green Pantry for years after identifying food intolerances. Dogs love it, no more tummy upsets or itching, lovely shiny coats, bright eyes and loads of energy. Quality food, excellent, knowledgeable & friendly service. Wouldn’t use anything else.
13. april 2026
Svar fra Green Pantry - Holistic Health Food for Pets
Wonderful news and thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.
Ordered a week ago ….!still waiting…
Ordered a week ago ….!still waiting airing delivery
12. april 2026
Svar fra Green Pantry - Holistic Health Food for Pets
Thank you for taking the time to share your feedback, and we are genuinely sorry for the experience you’ve had. We faced major and unexpected issues with ParcelForce which caused significant delays that were unfortunately outside of our control.
We’re pleased to see that your order has now been delivered on Sat 18th April, and we again sincerely apologise for the delay.
If you would like to discuss this further, we would be very happy to give you a call at a time that suits you. GP
I’ve not yet received my order
I’ve not yet received my order. after messaging green pantry I had a prompt reply and my delivery arrived two days later I was very impressed
12. april 2026
Svar fra Green Pantry - Holistic Health Food for Pets
Thank you for taking the time to share your feedback, and we are genuinely sorry for the experience you’ve had. We faced major and unexpected issues with ParcelForce which caused significant delays that were unfortunately outside of our control. We sent updates through our email system to keep customers informed, which were opened.
We’re pleased to see that your order has now been delivered, and we again sincerely apologise for the delay.
If you would like to discuss this further, we would be very happy to give you a call at a time that suits you. GP
Our French briards love these Green…
Our French briards love these Green Pantry dog foods and treats - from our old dogs to our new puppy.
4. april 2026
Svar fra Green Pantry - Holistic Health Food for Pets
Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.
Still waiting for an order from 11.04…
Still waiting for an order from 11.04 emailed asking for update due to going away and not enough puppy food to last - puppies grow quickly and the quantity has to increase. We paid for 1-2 working day delivery and still no sign of it 4 working days later. Didn’t even bother replying so no food and had to go away without it and take a 50 mile detour to get a bag from a local stockist. Terrible customer service - have no interest in the dog only the cash. Will not be ordering again.
11. april 2026
Svar fra Green Pantry - Holistic Health Food for Pets
Thank you for taking the time to share your feedback, and we are genuinely sorry for the experience you’ve had. We completely understand how stressful it must have been to be preparing to go away, running low on puppy food, and not receiving the order you paid for within the expected timeframe.
During this period, we faced major and unexpected issues with ParcelForce, which caused significant delays that were unfortunately outside of our control. We sent updates through our email system to keep customers informed which were opened, and for anyone who contacted us directly in urgent need, we did everything possible to send orders out by alternative means including sending parcels manually via alternative couriers, making trips to the Post Office, and even hand delivering orders ourselves in the evenings for customers within a certain radius.
We are very sorry if you felt unsupported during this time. That is never the experience we want for any customer. We care deeply about our customers and their pets; the wellbeing of the dogs and cats we feed has always been at the heart of everything we do. It’s upsetting to read your comments and know we fell short for you on this occasion, we take your comments seriously.
We would really appreciate the opportunity to speak with you directly, but we’ve been unable to reach you by phone. We genuinely would like the opportunity to put this right. GP.
Excellent Company
Excellent communication and the company goes above and beyond, highly recommend to any pet owner
Packing nice and one very fussy eater our dog enjoys her Green Pantry Biscuits
16. april 2026
Svar fra Green Pantry - Holistic Health Food for Pets
Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.
Great food … my beagle is doing really…
Great food … my beagle is doing really well on it and has lost some weight already. Customer service very good, friendly and helpful.
7. april 2026
Svar fra Green Pantry - Holistic Health Food for Pets
Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.
I don’t like to give only average score…
I don’t like to give only average score on feedback as I am sure that the quality of the product is perfectly good ! However my two dogs are the judges and unfortunately they both showed zero interest in the samples .
4. april 2026
Svar fra Green Pantry - Holistic Health Food for Pets
Thank you for your feedback. We really appreciate you noting that the quality wasn’t the issue and of course every dog has their own preferences. We’d be happy to send a different flavour to help you find one they enjoy. Please let us know. Thank you again for trying GP.
Svar fra Green Pantry - Holistic Health Food for Pets
Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.
Great product and backed by a first…
Great product and backed by a first class, personal service
31. mars 2026
Svar fra Green Pantry - Holistic Health Food for Pets
Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.
My girl has epilepsy and pancreatitis…
My girl has epilepsy and pancreatitis so I've been looking for a food suitable. I only use as a topper but so far so good. I am also going to try a different recipe for my other dog as she doesn't have to have low fat. So far so good 👍
27. mars 2026
Svar fra Green Pantry - Holistic Health Food for Pets
Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.
My order hasn’t arrived yet and I am…
My order hasn’t arrived yet and I am really annoyed that the subscription has gone up with no warning. No email communication or anything, just straight out at direct debit as usual. Disappointing to say the least. Looking at other options.
1. april 2026
Svar fra Green Pantry - Holistic Health Food for Pets
Thank you so much for your review and support over the past four years ,we genuinely appreciate your loyalty, and we are really sorry to hear you’ve been left feeling disappointed.
Regarding the price increase, I completely understand your frustration. Unfortunately, the rise the first for three years was unavoidable due to significant cost pressures across ingredients, manufacturing, and logistics. We did send email notifications to all subscription customers on two separate occasions ahead of the change, and both were opened, but we appreciate that emails can easily be missed, especially at busy times.
I’ve also checked on your order, and it has now been delivered. Due to the Easter bank holidays, delivery windows were slightly longer than usual, which I know doesn’t help when you’re waiting on something important.
If there’s anything you’d like us to look into or discuss, We are always here and very happy to help.
Excellent company
Reliable, regular delivery and user friendly website if you need to change anything.
28. mars 2026
Svar fra Green Pantry - Holistic Health Food for Pets
Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.
Excellent food
Excellent food, fast reliable delivery. When things go wrong they sort really fast.
31. mars 2026
Svar fra Green Pantry - Holistic Health Food for Pets
Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.
Fast service and easy to order
30. mars 2026
Svar fra Green Pantry - Holistic Health Food for Pets
Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.
Always able to speak to a member of…
Always able to speak to a member of staff by phone who are friendly and helpful.
27. mars 2026
Svar fra Green Pantry - Holistic Health Food for Pets
Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.
Svar fra Green Pantry - Holistic Health Food for Pets
Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.
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