I had to beg for my deposit. I rented a car and returned it on time, however my deposit took way longer than the 21 working day window. I had to continuously call and email and was given the run arou... Vis mer
Selskapet har svart
Beliggenhet
Bytt filialStore 13, Retail Level 1, Radisson Blu Gautrain Hotel, Corner Rivonia Road, 2196 Sandton, ZA
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
1. Booking the car - Excellent. 2. Collecting the car - Excellent 3. Return the car - Excellent 4. Refund process - Horrible - Refund took very long and i did not even receive a receipt after my re... Vis mer
Selskapet har svart
I was happy with everything, except that they held onto my deposit unnecessarily without an explanation outside 21 working days being a standard procedure. I'm now on day 17 without getting my deposit... Vis mer
Selskapet har svart
As mentioned before. With my third experience with Green motion i never get the car i opted for, but i was never dissapointed with the replacement 👍. I opted to return the car outside their working h... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Bilutleiefirma
- også i
- Billeasing
Om Green Motion Car and Van Rental - Green Motion Sandton Downtown
Skrevet av virksomheten
Car and van rental, wherever your journey starts
Green Motion is an international car and van rental brand with branches at airports, railway stations and city centres. We're part of Green Motion International, which operates more than 600 rental locations in over 80 countries across the Green Motion and U-Save brands.
Book online at greenmotion.com to see live prices, choose your vehicle and extras, and collect from the branch of your choice. Our fleet includes small city cars, family SUVs, people carriers and commercial vans, with lower-emission and electric models at many locations.
Before you travel
- Payment card: you'll need a credit card in the main driver's name for the security deposit. Accepted cards and deposit amounts vary by country and are shown before you book.
- Documents: bring your full driving licence and a valid ID. Some countries also need an International Driving Permit.
- Booked through a travel site? Check your voucher for what's included.
Here to help
Questions about a booking are fastest answered by the branch you're renting from. Their details are on your confirmation email. For anything after your rental, including deposits, charges or damage queries, contact our customer care team at ics@cs.greenmotion.com.
We read every review on this page and reply to them. Your feedback goes directly to the branch team so we can keep improving.
Why rent with Green Motion
Skrevet av virksomheten
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Kontaktopplysninger
Store 13, Retail Level 1, Radisson Blu Gautrain Hotel, Corner Rivonia Road, 2196, Sandton, Sør-Afrika
- 0027 87 095 8918
10% off when you book direct
3,4
Middels
2 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great service overall but poor refund service
1. Booking the car - Excellent.
2. Collecting the car - Excellent
3. Return the car - Excellent
4. Refund process - Horrible - Refund took very long and i did not even receive a receipt after my refund was done to let me know of any charges etc.
14. oktober 2026
Svar fra Green Motion Car and Van Rental - Green Motion Sandton Downtown
Thank you for recognising the booking, collection and return experience. We understand that the long refund process and lack of a receipt or charge breakdown undermined that good service. Please email your booking reference and the refund transaction details privately to ics@cs.greenmotion.com so customer services can review the timing and provide an explanation of any charges.
I was happy with everything
I was happy with everything, except that they held onto my deposit unnecessarily without an explanation outside 21 working days being a standard procedure. I'm now on day 17 without getting my deposit back.
12. oktober 2026
Svar fra Green Motion Car and Van Rental - Green Motion Sandton Downtown
Thank you for saying the rest of the rental went well. We understand your concern that the deposit has not been returned and that the explanation of 21 working days has not been sufficient. Please email your booking reference and a redacted record showing the hold privately to ics@cs.greenmotion.com so customer services can check its status and explain the timeline that applies.
I had to beg for my deposit
I had to beg for my deposit. I rented a car and returned it on time, however my deposit took way longer than the 21 working day window. I had to continuously call and email and was given the run around. Absolutely disgusting service!!
14. oktober 2026
Svar fra Green Motion Car and Van Rental - Green Motion Sandton Downtown
We understand how frustrating it was to keep calling and emailing when the deposit took longer than the 21 working days you were given. We cannot see the payment timeline from this review. Please forward your rental reference and earlier correspondence privately to ics@cs.greenmotion.com so central customer services can trace the deposit and explain the delay.
Third journey with Green motion
As mentioned before. With my third experience with Green motion i never get the car i opted for, but i was never dissapointed with the replacement 👍. I opted to return the car outside their working hours on a Saturday, and they had no problem with my option.
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Green Motion Car and Van Rental - Green Motion Sandton Downtown
We are glad you enjoyed your experience with our team and appreciated our flexible weekend drop-off process. While we aim to provide the exact model requested, we are happy to hear that the alternative vehicles provided during your visits met your expectations. Thank you for taking the time to share your feedback and for your continued trust in us.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.