Very disappointed. Booked a car for 9 days. Received emails to carry out online check in and followed as instructed. Scanned passport, driving licence, DVLA check code. Travelled to Edinburgh to pick... Vis mer
Selskapet har svart
Beliggenhet
Bytt filialGreen Motion Edinburgh Waverley station, 26 Greenside Row, Q-Park, EH1 3AJ Edinburgh, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great experience. Car was exactly as described, brand new and clean. Staff was helpful throughout the experience. Would definitely use again
Selskapet har svart
Great service
Selskapet har svart
The staff were both helpful and friendly.
Selskapet har svart
Informasjon om virksomheten
- Bilutleiefirma
- også i
- Billeasing
Skrevet av virksomheten
Green Motion operates a car hire desk on Greenside Row, inside the Q-Park car park near Edinburgh Waverley Station, serving travellers arriving in central Edinburgh at postcode EH1 3AJ. From the station's Calton Road exit near platforms 2 and 3, walk under the arch bridge to the Starbucks, turn right onto Greenside Row and head downhill to the Q-Park entrance, about five minutes away. Take the lift to level -3, where the branch is at the front of the car park next to the barriers and Q-Park office. Desk opening hours (local time): every day 08:00–18:00, including public holidays.
Why rent with Green Motion
Skrevet av virksomheten
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Kontaktopplysninger
Green Motion Edinburgh Waverley station, 26 Greenside Row, Q-Park, EH1 3AJ, Edinburgh, Storbritannia
- 0131 3000068
10% off when you book direct
3,7
Middels
4 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Very disappointed
Very disappointed. Booked a car for 9 days. Received emails to carry out online check in and followed as instructed. Scanned passport, driving licence, DVLA check code. Travelled to Edinburgh to pick up car for documents to be checked again, fair enough. Was then told driving licence photo was too dark for scanner so could not issue car. The driving licence was issued by DVLA who saw no issues with photo. No effort to try to assist or find a solution. They had the physical licence in front of them. Customer service advisor was extremely unhelpful. The only advice was try SIXT. I have my suspicions that if there was indications I was taking out the enhanced insurance cover then more of an effort would have been made. No effort at all to try to assist. I have hired cars numerous times with no issues.
14. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Green Motion Car and Van Rental - Green Motion Edinburgh Waverley Station
Thank you for explaining what happened at Edinburgh Waverley. I understand how frustrating it was to complete online check-in, travel to the branch and then be unable to collect the car. Your account of the document check, the assistance offered and your concern about insurance deserves a careful review. Please contact our central customer services team at ics@cs.greenmotion.com so they can investigate the booking and the branch’s decision.
Great experience
Great experience. Car was exactly as described, brand new and clean. Staff was helpful throughout the experience. Would definitely use again
12. oktober 2026
Svar fra Green Motion Car and Van Rental - Green Motion Edinburgh Waverley Station
Thank you for your review. We’re glad the car at Edinburgh Waverley Station was new, clean and exactly as described, and that the team was helpful throughout. We appreciate your intention to use us again.
The staff were both helpful and…
The staff were both helpful and friendly.
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Green Motion Car and Van Rental - Green Motion Edinburgh Waverley Station
Thank you for the five-star review.
We are delighted to hear that our team provided such welcoming and supportive assistance during your visit.
We hope to see you again in the future.
Great service
7. oktober 2026
Svar fra Green Motion Car and Van Rental - Green Motion Edinburgh Waverley Station
Thank you, Leah, for the five stars! We’re delighted you had a great experience with our Edinburgh Waverley team. We hope to welcome you back to Green Motion soon.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.