Greater Anglia Anmeldelser 

I had an awful experience with Greater Anglia and want to warn others, especially tourists. I accidentally tapped my contactless card instead of buying a ticket when travelling to Stansted Airport. Upon arrival, I immediately realised the mistake and offered to pay the correct fare on the spot, cash in hand.

Instead of helping, the staff repeatedly screamed at me, refusing to take payment and insisting I had to pay a hefty fine on top of the fare. I explained the situation calmly and offered to pay multiple times, but I was met with hostility and louder shouting each time.

This treatment was aggressive, humiliating, and completely disproportionate for an honest mistake. In the end, I was forced to pay both the train fare and an unfair fine. This is nothing short of predatory and corrupt behavior.

I will never use Greater Anglia again and strongly urge others, especially visitors to the UK, to avoid this company at all costs. What should have been a minor issue was turned into a stressful and abusive ordeal.

Having had a poor travel experience and dreadful "Customer Service" I thought I would leave a one star review to see if that made them respond quicker.
Evidently most reviews are one start so clearly they don't give a damn so what's the point in going into detail. Quick summary: it takes ages to get a refund and they are clearly using deliberate delaying tactics; asking for details they already have and then taking "up to" three weeks to process a payment.
Don't deserve to keep their jobs. Roll on nationalisation.

I would like to thank Valerie Williams who works for GA and helped us with a problem with wheelchair accessibility. This lady went above and beyond to help us with our problem. A credit to GA

Stung by the GA fraud squad at Stansted for £100 because I renewed my network railcard 5 minutes after I had bought my ticket to the airport. Whilst I might have technically made an error I couldn’t believe the fuss staff made about this (they checked on the rail card app to see what time I paid for my NR renewal!!!).

GA also had this day a couple of plain clothes thugs who were roaming about and intimidating people who dare question the fine. I had one of these guys seething with anger in my face and at one stage I actually thought we would come to blows

Seems totally banal this kind of behaviour is happening in a civilised society like the UK. I would suspect this kind of thing in 3rd world countries

Scum

Yesterday I got a barcode to sign up for customer comittee. I could not even submit because it is not working. This is just a tiny thing of the many that does not work.

Unfortunately guy with glasses fat was a bit rude and abruptly didn't like the tone which he spoke just because I struggled scanning cade on the new tickets white
Like opened the the door for me which is okay couldn't of send go through politely just sound like he was fed up

Someone who's has autism and learning and a bit slow found it triggering because not my fault I couldn't work out how to scan code
Just need to train staff how work with public who has learning difficulties

At least the guy this morning going to work was more helpful with the ticket

Delay repay process is dumb. They have the ticket barcode uploaded but want you to detail every single part of the ticket in writing. Only for it to keep failing to save the edited part. Can’t communicate with anyone regarding a claim. Have to just fill a form. Making it difficult so you just give up claiming for delay

Complete racket on the Stansted express.

There was no signage at entry station that a ticket was required (most people were tapping in) and everyone was charged a £100 fine on disembarking 🤣.

WTF

Most train companies are scam artists however Greater Anglia is at the top of the tower. Terrible customer service and unpleasant experience, will avoid in future where possible.

Terrible affair this line. Avoid when possible! Always something going on, wasting a lot of time getting home after work. Number of times it arrives on time you can count on one hand. Always late, in Summer and in Winter, don't matter..

Such an unreliable train operator, the worst part is how normal it is they find to lie. They tell of an issue at the last moment and do nothing of value to make it right, no replacement bus and then come the lies. The delay is forever just moving. To make it worse this dire service keeps going up in price as the service gets worse. There is delay repay which I urge everyone to use when there is a small delay, the only way they'll improve things is if it hits their pocket. Would give 0 if I could. Their Sunday travel is a joke due to works that never seem to improve anything. Greater Anglia need to be replaced by an operator that works.

2 day's in a row massive delays, little to no information, standard for greater anglia when the unexpected happens to them. Roll on nationalisation I hope it makes a difference. I would have given zero stars if it were an option

We are in our eighties and decided to use Greater Anglia for our journey to and from Stansted airport using our local station Waltham Cross,Herts.on our return we were dismayed to find the lift out of order to Cross over the the track to use the exit.We had no option but to lug our suitcases over the bridge with no help available.I wrote a formal complaint to Greater anglia and was promised that they would look into it,two weeks later the lift is still out of order,it's not good enough,we keep getting emails promoting the company yet they can't sort out a simple problem.

My journey today was made extra special by Tony and Ashley the conductor’s .

12.20 Ipswich to Cambridge

I have a health condition, they want above and beyond to support me on the journey. Thank you so much!!

So frustrated at a fine we just had to pay. As tourists we were unaware it was not a tap in tap out service for the last leg of our journey. The cost of the fayre we missed was just £8.60 which we paid straight away so no money was lost by the company. It was explained by the very kind staff member that we could appeal the fine as he could see we had made a genuine mistake. My appeal was denied so have had to pay £58.60 for a 20 min train journey which is totally unfair. To get back the same 3 stops cost £18?? Why?

There is no better start for the holidays than the queues by the Stansted Airport station with GA eager-beavers stopping the entire flow of people for 10mins in an area without mobile connection to inspect everyone's tickets and railcards... Last time, had to show not only the screenshot of the railcard with the scannable QR code but also open it in the app - of course, with no wifi or connection around... Stop taking a proverbial out of the travellers and put customer experience first!

The Stansted Express is down more often than it is running. The rail replacement buses add significant time to your journey, my bus went the wrong way and sneezed atrocious. They give little warning and poorly communicate ‘scheduled maintenance’ and their website is unusable when trying to submit a delay-repay claim. I suspect this is on purpose so customers give up and don’t claim otherwise surely such a disfunctioning company would be out of business.

This is a warning against travelling on Greater Anglia when a rail replacement service is in place.

I have experienced consistently late coaches which are now being downgraded to buses. Overcrowding - you are not always guaranteed to board the replacement service. An extended journey - adding hours to the journey.

It makes no sense to replace a 12-coach train with one small bus.

It is unacceptable to pay the full rail fare for a substandard bus service.

It would be better to close the stations affected by engineering works.

The funny part is that the Greater Anglia advertising campaign is encouraging people to use it's service! Not when engineering works are happening at least two weekends per month.

It’s an ok service, from time to time there are disruptions and cancellation but what service doesn’t do that? Very expensive personally, but that’s just transport in general.

All I’d like is a working WiFi lol. You put your email in and it still doesn’t work. For long travel I feel it’s essential to offer but the service on it is just awful.