There was a bit of an issue on delivery in that the box was bashed and a few bags were missing from the bulk order placed. However as soon as highlighted customer service handled it straight away and... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The product is expensive but reasonably good. The delivered box was damaged on arrival and 6 bags of sough were split open on arrival. Great Balls Of Flour told me not to use them and not to complain... Vis mer
Selskapet har svart
Very disappointing, package arrived damaged, bags weren’t as cold as could be (which is fair given the heatwave) but all the doughballs were much soggier and stickier than they should be, which... Vis mer
Selskapet har svart
After a poor and sticky start and almost throwing the pizza over next door, I gaind composure watched the tutorial video and made some awesome great tasting pizza. Will definitely recommend GBOF and... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Great Balls of Flour is revolutionizing the way you enjoy authentic, high-quality pizza at home. We believe everyone deserves to experience the joy of a perfect pizza, regardless of dietary restrictions or busy schedules. That's why we specialize in crafting and delivering exceptional Neapolitan, Sourdough, and Gluten-Free pizza dough balls and complementary, restaurant-grade toppings right to your door. Our Mission: Quality, Convenience, and Community Authentic Quality: Our commitment starts with the ingredients. We use premium flours and time-honoured fermentation techniques to create dough that yields a truly authentic pizza crust—whether you're looking for the classic chew of a Neapolitan, the depth of flavour from Sourdough, or a delicious, worry-free Gluten-Free base. Ultimate Convenience: Forget the mess and stress of mixing, kneading, and proofing. Our ready-to-use dough balls are perfectly portioned. We take the hard work out of the process, leaving you with the fun part: stretching, topping, and baking your masterpiece in minutes. Curated Toppings: We don't just stop at the dough. We source and supply a selection of the highest quality toppings—from rich Italian tomato sauces and DOP-certified cheeses to unique, artisanal meats and vegetables—ensuring your homemade pizza tastes as good as, if not better than, your favourite pizzeria. Dietary Inclusivity: We understand that many people have specific dietary needs. Our dedicated production process ensures that our Gluten-Free offering is delicious, safe, and meets the same high standard as our traditional doughs, so no one has to miss out on pizza night. We're proud to bring the authentic pizzeria experience into kitchens across the country. Join the Great Balls of Flour family and discover how easy it is to make extraordinary pizza at home!
We promise the Best Pizza Dough
Skrevet av virksomheten
- Make great pizza at home
- You can enjoy great pizza made at home, safe in the knowledge that what you're eating is free of Ultra-Processed Ingredients and has been carefully produced before it leaves our kitchen. We make making restaurant quality pizza easy. In fact, you'll be amazed at how quickly you can make it - often in far less time than a pizza delivery takes! Throw into that the costs and how much money you're saving, you'll be savouring every single mouthful.
Our Shipping Promise
Next day delivery
We offer the fastest delivery in the business and when we dispatch your order it will be shipped on an overnight service, making sure it arrives as fresh as it possibly can.
Kontaktopplysninger
Unit 11 The Forum, Rose Avenue, YO26 6RU, York, Storbritannia
- 01904215979
- accounts@greatballsofflour.com
- greatballsofflour.com
Pizza Dough & Premium Ingredients.
3,6
Middels
460 anmeldelser
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Disappointed so far due to the…
Disappointed so far due to the stickiness of the dough and how they atived via the courier. Customer service was excellent but has not rectified my issue as yet.
6. juli 2026
Svar fra Great Balls Of Flour
Hi,
Thank you for leaving your review, and we are really pleased to hear that you found our customer service team excellent!
To address the stickiness you experienced: our dough is intentionally crafted with a high hydration level to yield that light, airy crust with an incredible rise. Because of this, it is naturally stickier than standard mass-produced doughs straight out of the tub.
As highlighted in our user guides and video tutorials, high-hydration dough simply needs a little handling technique—a light dusting of regular flour when removing it from the container, followed by a generous coating of our Pizza Preparation Dust, completely transforms it and stops it from sticking altogether.
Regarding the courier arrival and fully rectifying your issue: if our support team is actively looking into a resolution or courier claim for you, please rest assured that they will follow through and get everything sorted.
We appreciate your patience while the team finishes handling this for you, and we're confident that once you try stretching it with the prep dust, you'll love the end result!
Best regards,
Team GBOF
The box was badly damaged in transit…
The box was badly damaged in transit which I reported to the courier. They told me to report it to GBOF. A number of bags of dough had burst open due to the damage which I also reported a GBOF. They didn’t come back to me with any offer of recompense or replacement.
7. juli 2026
Svar fra Great Balls Of Flour
Please can you provide your order number and could you confrim that you replied to the order confirmation email you will have received as that is the best way to get the fastest resolution as it links your order with your name. We cannot identify you with the initial ST only on Trustpilot.
Still have not received package
6. juli 2026
Svar fra Great Balls Of Flour
Please contact customer support - this sounds like it may have been lost in transit.
Much better
Very disappointing, package arrived damaged, bags weren’t as cold as could be (which is fair given the heatwave) but all the doughballs were much soggier and stickier than they should be, which led to poor pizzas on cooking. Which is a shame as they are normally really good.
Edit 22/7/26
So this review, above, was written after a bad delivery leading to a break in the temperature chain, and it appears the dough proved again in transit.
A second batch was received, as a replacement and was spot on, lived up to my previous expectations.
And can recommend GBOF, the courier maybe not so much.
6. juli 2026
Svar fra Great Balls Of Flour
Please contact support. We always try to add additional gel in hot weather to ensure they arrive perfectly, as it would appear they have done for you in the past.
Incorrect gluten free on website which is dangerous
Sorry to leave a one star but when you have “ingredients” on w a website and the first word is gluten free, one would assume the product is gluten free but not. Customer support was fast but they do not accept that is a problem. Gluten is very dangerous to many people and I think you need to study the allergen regulations and product labelling regulations to see your legal responsibility to mark allergen ingredients correctly and in bold and not to use the section called ingredients to, as you say show the range of products you sell. Shame as I could have been a regular customer but now I am just out of pocket.
6. juli 2026
Svar fra Great Balls Of Flour
Our Gluten Free is 100% GLUTEN FREE, please do not provide false information on here which may affect other customer's considerations.
Our Gluten Free Dough Balls are regularly highly reviewed by customers with gluten intolerrence.
Whilst we also do provide a range of other gluten containing products we recommend customers always check the ingredient lists for allergy information. All of our allergens are highlighted in BOLD.
Absolutely brilliant
Absolutely brilliant. I struggled with making the dough balls into pizza (more than likely my fault) but I’ve been supported so well during my failures. They sent me more dough to help. I can’t rate them high enough
6. juli 2026
Did not think I could enjoy a home made…
Did not think I could enjoy a home made gluten free pizza so much easy to use and so handy to have in stock will definitely be buying more.
28. april 2026
Delivery as dispatched 2 days late and…
Delivery as dispatched 2 days late and then the package was stuck with the delivery company for another 2 days.
I contacted company as I was nervous about the quality of the items and the safety of eating them when they had been in transit for so long during a heatwave. I was told as long as they are partially still frozen on receipt then they would be safe for consumption. When they arrived they were fully defrosted and warm to the touch as if they had been sat in the sun. Again I complained and was asked to send images, which I did along with video evidence, I was told they were not received and to send again, which I did with proof they had been sent. I was then told that they would be fine to eat and they should arrive fully defrosted, which was confusing as it contradicted the original instructions.and that I would not receive a refund. The whole process was drawn out and unprofessional. I now have 24 dough balls in the bin and I’m £50 out of pocket and will not be using this company again, neither will my neighbours who told me about the company or any friends and family as they cannot belie the lack of customer service.
4. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Great Balls Of Flour
Hi Kev
To clear up the facts regarding your timeline: our standard delivery terms clearly state that orders are dispatched within 1–2 business days, which is exactly what we achieved here. Your order was not dispatched late.
Furthermore, we explicitly state that our dough will arrive defrosted. As tens of thousands of successful orders and thousands of highly satisfied customers prove every single week, our live dough is perfectly safe to be chilled or refrozen on receipt to use as required.
Arriving fully defrosted is entirely expected and normal for a live product, which is what our team was trying to reassure you of. While we understand you were nervous about the heatwave, throwing 24 premium, perfectly safe dough balls straight into the bin because they weren't ice-cold was an absolute waste of good food.
Our team reviewed your images and confirmed that the product was completely safe and usable, which is why a refund was correctly refused. We cannot absorb the cost when perfectly good, safe food is thrown away against our expert advice.
Best regards,
Team GBOF
A newbie to the Pizza oven and dough…
A newbie to the Pizza oven and dough family. Watched the video and had lots of fun trying to replicate how “easy” it looked. Love having them accessible in the freezer. I was never going to be a “dough maker”
We have had some funny shaped ones and some small under stretched ones but we are getting better and having fun.
We show the video to guests so they can see how it’s done. Have had a good laugh and good food at our get togethers!
6. juni 2026
Anmeldelse skrevet uten oppfordring
Just a shame my mystery gift was a…
Just a shame my mystery gift was a product I’d purchased with my order. Yet to try dough yet.
3. juli 2026
Svar fra Great Balls Of Flour
We are sorry to hear that your free mystery gift happened to double up on a product you had already ordered! We can’t always manually analyse every single basket structure before packing, but we completely understand why it was a bit of a letdown to open.
Based on feedback like this, we have now revised our mystery gift offering entirely to ensure a better variety for our customers moving forward.
We hope you enjoy stretching the dough balls when you get around to firing up the oven, and we're confident the quality will speak for itself!
Best regards,
Team GBOF
Poor delivery service and unhelpful customer support
I’m extremely disappointed with this company and would not recommend them.
I placed an order and paid extra to choose a specific delivery day, but the service did not work as promised. When I contacted customer service, I was met with a chatbot that just kept sending me round in circles and never actually resolved anything. I was also promised that a supervising agent would get in touch, but four days after my complaint there is still no sign of one.
As a result, my order was delivered when I was away and one of the perishable items spoiled. I have tried to raise this properly, but getting any real help has been impossible.
Very poor customer service and a frustrating experience from start to finish.
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Great Balls Of Flour
Hi A J
We are very sorry to hear about this. If an order has been mistakenly delivered on the wrong day, we will, of course, make it right completely at our own expense.
Unfortunately, because you have left this review under the initials "A J," we are unable to identify your account or locate your order details in our system. Because of this, we cannot manually pass your request directly to our support team to get it sorted for you.
To bypass our AI chatbot and get straight through to a member of our team, we highly recommend replying directly to your original order confirmation email. This will route your message straight into our manual review flow so our team can investigate why the specific delivery date was missed and immediately arrange a resolution for the spoiled item.
Please get in touch with us via that email loop so we can get this sorted for you straight away.
Best regards,
Team GBOF
easy to cook and tastes great
2. juli 2026
The dough is great
The dough is great, everything I read about it was pretty accurate. Easy to use and it makes great pizza!!
The communication between ordering and delivery was poor. It states very clearly about when you order and then when they deliver. I chose to receive updates on WhatsApp that never happened. I chased the order twice through email which was also a waste of time. In total it arrived 10 days after I ordered. After I required it. On a red hot Friday(28 degrees) when I was at work and not home until hours after it had been delivered.
Whatever happens in the administration department needs to change! It’s letting down your product.
1. juli 2026
Svar fra Great Balls Of Flour
Hi Elizabeth
We are absolutely thrilled to hear that you love the dough, that it was easy to use, and that it makes great pizza! However, we hear you loud and clear regarding the communication and delivery timeline, and we want to clear up exactly what happened.
Regarding WhatsApp, that channel is strictly used for outbound marketing purposes and is not monitored for customer support. There absolutely should have been an automated message stating that replies are not read, so we will look into why that didn't happen as it completely explains your frustration.
A 10-day delivery window is also miles outside of our standard operational timeline, and we are genuinely sorry that the box arrived well after you required it, especially on a scorching 28°C Friday while you were stuck at work. While our live dough is packed to withstand transit, we know it's incredibly stressful worrying about a box sitting out in the heat.
We take your feedback about the administration and communication loop seriously. The product clearly hit the mark, and we’ll make sure the support side of things catches up so you get the seamless experience you expect next time.
Best regards,
Team GBOF
Sadly given I never even received the…
Sadly given I never even received the order after 2 failed prompts by myself after a month, I have to only give 1. Customer service messages have been nice.
1. juli 2026
Svar fra Great Balls Of Flour
Have you received your order?
The best I have ever had
The dough balls and tomatoe sauce are the best I have tasted. Everyone that comes for pizza says they are the best they have had.
Very quick delivery and packaged well.
30. juni 2026
Well packaged arrived in good condition…
Well packaged arrived in good condition . First tone uses so still learning . Great taste not perfect to look at . Everyone enjoyed .
1. juli 2026
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