GradCity Travel LLC Anmeldelser 50

had so much fun. workers were so nice

Good stuff every where and the people are so nice

Great place great people great food great clubs. Absolutely loved the Bahamas, will definitely come again!

GradCity is the best! Getting to work with them as staff has one of the best experiences of my life. The team is amazing, everyone is super nice and focused on making the program be the best it can be for the group. I loved working with the kids and parents we traveled with and helping them enjoy their trip as much as possible. GradCity wins at spring break! 😁

I had the best trip ever!! I recommend it to everyone!! literally had so much fun and wish i was still there!!!

Tried signing my 18 daughter up for high school trip to cancun. Prior to signing up, I talked to an agent on the phone, and reviewed all of the sign-up paywork. AFTER I paid the "non-refundable" deposit I was informed she could not go because she was not 23.
Money should have been refunded if not eligible to go. Tried calling customer service first ....no response.

BOTTOM LINE: Just book directly. Save a lot of money. Not adding any value to the process. This reservation was hotel reservations only which was fully refundable if I had booked directly with hotel.

Horrible company. Gather your school friends and book your own trip. The pricing is a huge rip off, you have a very very limited refund policy, they more you put in the more you lose. We booked rooms and flights to Mexico and a few months later the group leads suggested they add a Florida location due to Covid. So people switched to Florida and I’m left with a mexico trip with just a few kids going. Not what we signed up for. If I switch to Florida I’ll be stuck with 1400. In flight vouchers because I booked my flights myself to try and save money. This additional location has also split the group of people going between 2 locations so now the kids are divided up. Not what we signed up for! They can change your trip, add additional locations after you’ve booked flights based on the group leader suggesting changes. If you receive a check for any portion of your refund the check has a notification on the back that once you sign it you can’t chargeback for any amounts you dispute. The sales person told me on the phone that the first day I’d see kids throwing up, partying too hard on the first day until they realize they can’t handle the sun and alcohol. I should have run but gradcity creates peer pressure that everyone is booking through them and you don’t want your kid left out. Don’t give in... book your own trips and save money.
Update: your reply says you can’t speak for “their policy” but then you go on to answer for them?! Zero sense like everything else. Our group or anyone enrolled was never asked if we wanted a second location, 1 person the organizer asked for it and didn’t ask the group. And your sign up was low and you added a second location to help your sales. This second location has approximately 11 people going to Florida and the rest going to the original spot. The group is now split into 2 locations which ruins the purpose of the trip, getting the kids ALL together. Yes, It is written in your contract locations can be changed and obviously it’s to help your sales vs asking those already enrolled what they would like to do as for adding another location. No one asked the group their preferences. I asked for that communication and it couldn’t be provided, the person who is your school parent contact can speak for the entire group and screw everyone else. I love the partial refund check I received actually has a stamped message on the signing line saying if I sign and cash the check I can’t file a chargeback. You obviously experience this a lot- wonder why

The single worst company I have ever dealt with, avoid them at all costs. Not reliable, not truthful and they don't even answer their phone! Like many other parents I am stuck in battle for a refund and GradCity is an absolute nightmare to deal with.

My daughters senior trip was cancelled due to Covid & NOONE from here grade, including us, has received a refund from them yet! Not even an email/call/text that they’re working on it or any updates whatsoever. Im starting to believe these reviews that this company is a fraud. If we don’t get our money back soon I’m calling my attorney.

I would never use grad city again. There customer service is beyond horrible and the afety of your children is of no concern to them. Avoid at all costs

Shady company who operate under several different names, changing it each time people start posting truths and negative reviews about them.
My daughter was supposed to go to The Bahamas for Spring Break on 4/10/20. They provided no flight info up until 10 days before the departure date, when they finally postponed the trip due to the Covid-19 crisis. (We had asked to cancel due to the Corona virus situation but customer service said "pandemics were not covered - no refunds.")
Instead they changed the travel dates to late June and told customers to pay a $479 cancelation fee if they couldn't make it. Many other customers have had similar experiences. Just google Grad City. Check the Better Business Bureau website. We are taking our grievances to the local media here in NY/NYC as well as legal options and an online awareness campaign. Please do your homework before booking any trip with Grad City or their other names - Student City, SpringBreakDiscounts.com and Spring Break Travel.
#GradCity
#GradCityScam

Horrible service. They refuse to honor a doctors note. Then they refuse to return money because they canceled trip due to Covid. Company is a complete fraud. DO NOT use them. Try other services. Bad people. Horrible customer service

Baha 2019 spring break. Greatest week of my life. Wish I could do it again. Thank you grad city.

My husband and I have spent a week at a resort which hosts Gradcity students. I was absolutely mortified with the lack of supervision! As a parent, you want to be able to trust that your child (no matter what age) is safe and taken care of. This is not what we witnessed with these Gradcity students. The students were completely left to their own devices. The supervisors were either huddled in a group socializing amongst themselves, completely absent, or passively sitting by. The students would blare their music and yell at all hours of the night, cut in front of you at the buffet and bar, have sex in the hallways and leave their condoms lying around, leave their drinks everywhere (we even found several when snorkeling at the beach), drink themselves into unconsciousness, and interrupt the hotel shows. I expect teenagers to make questionable decisions, but I also expect their supervisors to watch out for them.

We just returned from a trip to Punta Cana with Grad City. Everything went well. Stacy and Virginia took care of everything and was available at all times for anything we needed. Occidental Caribe was a beautiful resort for the cost.

We booked with a recent trip to the Bahamas. We paid our trip in full and one month before the trip we were notified that we owed $230. When I called I got a very rude representative who told me it was because we only had 3 boys in the room. This was not our choice, the boys were all friends so we decided not to select roommates they were assigned rooms by Gradcity. Everyone else got 4 person rooms at no extra charge. The kicker is that when the boys arrived the "three person" room was a queen bed and a cheap cot! They paid collectively $690 extra for a cot to sleep on for 5 days. And by the way, the assurance we got at the initial meeting that Gradcity would be there if we had any problems was a joke as well. it took me 2 days to contact a Gradcity rep. (no one EVER even picked up the phone). When I finally contacted someone he told me he had no control over what the hotel did but would look into it. He NEVER called me back. I called several times afterwards and never could get in touch with anyone. I wonder what I would have done if there had been an emergency and I couldn't get in touch with someone at Gradcity?!!! These are the same people who said they would keep a close watch over our kids and be there for anything we needed! Needless to say, I am disputing the charges and I strongly urge anyone to think twice before booking with this group.

Wonderful Trip...Great Memories!

We recently returned from our Eisenhower Spring Break Trip to Punta Cana at the Hard Rock, that was organized by Grad City. We ALL LOVED our trip!

Debbie Birecki was AWESOME with us through out the whole process of the trip. Her communication, organization and quick follow-up to all of our questions and needs were much appreciated. The staff on site were AMAZING as well. Special call out to, Stacey and Kevin, who did a lot of extras to make our daughter feel special.

Highlights of our trip:
Our direct charter flight though grad city was easy, low stress and very convenient. We heard many others had huge issues with their transportation. The food at the Steakhouses were both VERY good, especially for an all-inclusive. The Mediterranean restaurant and Mexican restaraunt were great as well. We thought our room was extremely spacious and comfortable. The Bali Bed rental is a must do. That day was one of our favorites on the beach. The beaches are gorgeous and a lot of fun if you like playing in the waves. We really liked that there were MANY options for pools. There were crazy, fun pools and low key, quite ones. The fitness center was hands down, one of the BEST we have ever been to before. VERY spacious; LOTS of machines and the staff was very attentive. We also really enjoyed the spa. Relaxing, spacious and calming.

Thank you again Grad City for a wonderful experience for our family with MANY great memories.

Simply the Best! Unbelieveable experience! Everything from transportation, check in and the coordinated events went without a hitch. Can't say enough good things about the comfort level we had knowing that Debbie Birecki and the staff had everything under control. I would highly recommend Grad City to anyone who wants the perfect senior trip!
Thanks for all the hard work that you made look easy!!!! AAA+++

Punta Cana 2019 Trip
What a fun and well-organized trip to Punta Cana for my daughter’s Eisenhower Senior trip. From the moment we arrived to our departure, I was well informed and had fun with my daughter and her friends. The Hard Rock Hotel is beautiful. The beach was gorgeous (which I heard from many people prior to the trip that the beach was dirty and unsafe. This was not true at all) There was something to do morning, afternoon and night. The Grad City staff were helpful, responsive and friendly. I could find them at the lobby table and around the resort in their red shirts. I want to personally thank Debbie, as I had many questions about Punta Cana. Her guidance, suggestions and text messages made all the difference. I am so glad I booked with Grad City. I would book again and I would recommend to other parents and students.