Have not had any issues so far. Everything has been on point.

I had multiple problems with the PBX setup, including dial plan problems. Finally got to an experienced person who asked the right question on what we wanted and in thirty minutes, EVERYTHING was fixed including a dial plan that rang to a specific inbound line for a specialist. It needed to be rerouted to an adjacent desk after ONE ring, then to ALL lines after the second ring. We reduced response time to inbound calls from 45 seconds to 12 seconds saving the customer from all the annoyance of waiting for someone to answer, and saving us the potential of losing the customer.

GoTo is not a fit for my company and i have been trying to reach my sales rep for 5 months and he wont answer me assumably because i need to cancel my policy. I can not get ahold of anyone that will help. I need to cancel.

I do not like the recent update. It makes it more difficult to create a meeting. I don't want to have to go to my Outlook calendar to create one.

Hate the new interface and no way to revert to the old version.
Can’t do half of what i used to do.

Service has been great. The product is great!

GoTo is easy to use, and provides what it professes.

Difficult to set up time to discuss issues. Always over the phone. Would prefer to perhaps also be able to book a meeting to take one on one. Hard to explain sometimes what the issue is.

The phone system is so complicated to set up and administer that basic functions take forever to dial in. Support has been slow and inconsistent. Integrations fail periodically with big impact.

As the account holder, I like the current version - please don't change anything. However, some of my customers have difficult accessing GTM meetings and have requested me to switch to Teams. So solving access problems would be helpful.

Our account rep, Dan Delassandro has made working with GoTo a pleasure.

If somehow someone using gotowebinar gets hold (steals) one of your emails then you get a deluge of spam from gotowebinar users, the opt out and report spam does nothing. Also reporting them to productabuse @ goto.com is useless as it seems the platform was built by spammers for spammers. They do not stop spammers, they could block them by ip address . I ask them to block all users on their platform from my emil. ie a global block for my email but they will not do it. they are the dregs of the internet.

Terrible organisation. Auto renew without telling you then refer you to their website. Horrible to deal with so many better providers on the market now so sure they will die off.

We ported out all phone numbers, yet they kept charing us for phone lines with no phone numbers!

I guarantee you every single person at gotoconnect would not like paying for internet with no connection, and no product subscription that never ships the products to them, or phone service with no phone service. But they do it to others.

Their customer service rep, said... but you still had gotomeeting? A feature that was never used once in the prior 15 months, and happens to cost $12/month, not the $200/month we paid for 15 months.

If GoTo doesn't refund for at least one month (they actually owe for two), then I will never refer anybody to goto like I have in the past... this will literally kill nearly all goodwill that I've built with this company since it was Jive.

Do not sign up for anything with these people. All I get is spam from them and they have no interest in stopping their platform being used for it and just state that other webinar companies have the same problems. In my experience this is not true.

I've now completely blocked all of their emails and will no longer attend or use their services.

Avoid like the plague!!!

is a trust website

In April I joined 'GoTo' they kept me fully informed at every stage of the sale of my parents house. I told them that if they needed to contact me, not to do so before 12 noon any day of the week. They were readily compliant. They answered my questions very professionally but quite abruptly.

I tried to cancel online. I was told to call with a ticket number and it was an advertisement to add more service. I called a second time and waited to be transferred to "billing". He could not find my account by my phone number, the number given to me by them or my billing account number. Please don't try this service.

I just wanted to say how grateful i am to Shane Rudden. I was the seller with a really annoying unreliable buyer who never met dates. Shane had to chase him every day and eventually we have exchanged contracts. I feel he really went the extra mile.

I am so upset due to their unnecessary charge of my credit card which was on file with them. I requested to terminate our Goto services and stopped using but then we still were getting charged then we requested them again to terminate but this time I removed my card on file to avoid any unnecessary deduction but now i am keep getting notices of payment for the services that I've never used and terminated already. Today I emailed them 3rd or 4th time to stop bothering us but still issue is not resolved. Never have your card on file with them or I would suggest to stop using their service if you care about customer support