Goodhood Anmeldelser 361

Awful customer service - didn't receive the item for 3 weeks so I had to reach out and turns out its out of stock. Got a pretty rubbish response saying sorry it's out of stock so we'll refund - but no real recognition of how rubbish the service is or that they were just going to hold onto my money and do nothing. Don't recommend ordering from them - take your business elsewhere.

Staff were rude. Huddled together making unkind remarks about customer outfits.

Useless, I ordered a jacket last week, get sent an email on Sunday telling me it's running a bit late 2-4 days, I emailed the on Wednesday evening & the response is sorry we've over-sold it & here's your refund. What kind of HELP is that?

Great customer service. Have been a patron for many years and rarely need assistance. As wrong item was mistakenly sent, the matter was dealt with quickly and efficiently. Thanks GH!

Got a great t-shirt from here, many thanks to Ethan for sorting...... legend!

Customer service is the best I’ve ever known. Lovely company and lovely people. Also stock fantastic gear!

Goodhood always has everything I want to buy, and have never had any issues with delivery always very quick and efficient.

Thank you to Ethan who sorted out my issue when I had accidentally ordered a wrong size (my fault) and immediately got the correct size shipped to me, great service !! Will definitely be shopping with Goodhood again.

item was out of stock & refunded, but customer service from Ethan was good with fast responses.

Wrong item sent to me but GoodHood made the return as painless as possible.

Good communication too.

I wouldn’t hesitate to order from them again.

Thanks.

good selection
fast shipping
reasonable customer service

Hatice was the perfect help. Sorted my tricky return and made it very easy. Thank you..

In-store is great and well-curated but online not so much. I purchased online a couple of weeks ago and it was a mess. The comms were poor and misleading advising shipping was delayed but still on its way. It was only after following up on what was going on as it had been over a week that I was advised they oversold and no longer had the product.

I won't buy online from Goodhood again as it was just a crappy experience.

Bought a pair of AF1 Nocta at retail (thank goodness) and they were delivered within a day! The store's packaging was really impressive and had a little Thank You card in a neat envelope that delivered that very personal and premium service.

Placed an online order & waited….& waited. Nothing. No item. No communication. The item was apparently out of stock in store, & the website hadn’t updated. I had to chase this up with the store & suspect if I hadn’t it wouldn’t have been noticed. Doubt I’ll be shopping with them again. Love how they invite you to leave a review if you are satisfied, but don’t if you’re not 😂

I’ve been a loyal Goodhood customer for a while and have always been happy both with their products and their customer service when needed. But I recently had a problem with an item that I had ordered as a gift so having been unable to contact the team by phone, I reached out via email for help. I have to say that I was very unhappy with the initial responses I received from one of the team members, slow replies, too much time-consuming and stressful to-ing and fro-ing, U-turns on proposed resolutions, even trying to charge me £6.95 postage to replace a faulty item. Not the experience I’d expected ..… until Ethan became involved. Ethan’s prompt, responsive and professional approach quickly turned what had become a very negative perception of Goodhood back into a positive one – and elevated what would otherwise have been a 1-star review into a 5-star review, not for the garments I received (which were both flawed) but for the outstanding customer service from Ethan. Message to the Goodhood team – be a little more Ethan!

very bad experience shopping here but you learn in life and i won’t ever shop here again. they do not describe items good enough. it has cost me £19 to try a hoodie on from these ! you have to pay for signed for return insured !!

I made a silly mistake of leaving an old address on an order I made and frantically sent emails to request this be changed. Within 5-10 minutes I received an email from Ethan who quickly changed this address for me to the correct one. For an amazing store their service is also impeccable. Very grateful!

Usually I like shopping from Goodhood, but whatever’s happening with them recently it’s been a disappointing experience.

I’d purchased an item online which was supposed to be the last one in stock (it became out of stock online as I’d checked afterwards) only to have an email sent two days later about delay in shipping due to “high-volume orders” as it was their sale season. I asked if it’d be quicker if I’d dropped by and collected it instead, but the shop never replied (a live chat agent did respond and relayed the msg to the shop who never replied). Then a few days later, another email saying that my item’s being packed. Followed by radio silence for days and by then it’d been over a week. I emailed again and this morning I received a reply about them having oversold the item - which seems to be a running theme seeing other reviews. They said they’d refund, but it’s too early in the process so I have to wait until I actually do. At the time of writing and the past week it’s been freezing in the UK and that’s why I wanted the item, if they’d informed me earlier I could’ve made alternative plans and now it’s too late. Plus it took me chasing the shop multiple times for them to realise that they don’t have the item and that I’d paid money for nothing.

Not sure if I trust shopping with them especially online after this.

Dear GOODHOOD team, I would love to say a huge THANK YOU for my first order. It was a luxurious experience for me. I love these details you paid attention to: 1. Package made with GOODHOOD tape 2. My receipt included in a GOODHOOD logo envelope 3. GOODHOOD Thank You Card is so cool, not a basic one and not boring at all. I love the designs. In overall : package well secured, item in brand new condition, extra shoe lace attached. Inside original box, well covered the item. This is my first Nike Dunk, very comfortable, size very accurate. Also the colour is accurate to the website picture. Which is very important. Because I searched for this specific peachy camel tone. At last but not least, I love your website too and I love the fact that you are a small company and independent. Big up London and East London!