Goldlineexecutivetravel Anmeldelser 

Around one hour before our scheduled collection, Goldline called us to tell us that they had allocated the wrong vehicle. We had booked for 9 passengers, yet the vehicle provided was a VW Transporter which only accommodated 8 passengers including the driver. As a result, one member of our group was left without transport and we had to pay an additional £110 for a taxi.

The vehicle itself also had no air conditioning and the driver was rude. This made it an uncomfortable journey.

For our return journey, we had agreed a pickup location with the driver, but upon pickup he called and asked us to walk over 2 miles past the agreed location to meet him. He claimed the road was closed, but there was slow-moving traffic and cars were clearly still travelling down the road. As a result, we were picked up later than arranged.

Unfortunately, the problems did not end when the journey did. The complaints process was incredibly frustrating. I had to send multiple email chasers and the issues raised were not properly addressed. It took approximately 6 weeks of correspondence before Goldline finally agreed to reimburse the additional £110 taxi fare, only after I made it clear that I would consider taking the matter further.

Even after agreeing to the refund, the money was not actually processed as promised. I had to chase this multiple times, and the refund was eventually received around 5 weeks later.

Our experience with Goldline involved multiple service failures and resolving a straightforward complaint took months of chasing. The complaints process is one of the worst I have ever come across. They did not offer any other compensation or refund on our original booking cost.

I would definitely not recommend Goldline Executive Travel and would advise others to be very cautious when booking with them.

I booked a (return) coach journey with Goldline Executive Travel this past weekend, to take 20 family and friends to my wedding venue and then from the venue to the restaurant and the whole experience was flawless. I'm shocked at some of the terrible reviews here, because my experience was 5 stars all the way.

The booking process was easy and the staff were great - really responsive and speedy comms from Callum, who had the bookings quoted and then confirmed in no time, deposit taken and receipt sent - all very seamless ... thanks also to Carina who answered a couple of questions I had, before Callum reconfirmed everything with me a few days before.

Two days ahead the booking, I received the name and mobile phone number of our driver (Yousuf). Yousuf was fantastic. He arrived early (sent me a WhatsApp to tell me he was outside), he drive brilliantly and was incredibly pleasant and polite and looked really smart. An absolute professional.

We were ready for our second journey 20 minutes earlier than we'd booked for, so I called Yousuf and he was with us within 5 minutes. Fantastic.

I'm so impressed with the service I received from the get-go that I've recommended Goldline to others and I will definitely be using them again - they come in a good deal cheaper than their competitors also. The coach we had (22 seater) was so immaculately clean inside and out - and the air con on such a hot summers day was wonderful.

Thanks again, Goldline!!

Really very happy - can't praise them enough!

How to lose a customer who has been using your service for 5 years... simple. Have your admin team in total disarray — don't reply to customer emails, promise a reply/quote and then never deliver. It's been 10 days now that I've been trying to get a price on a large booking and they've just messed me around. I'm off to the competition.

If I could give this coach company 0 stars, I would.

They left a school group of 20 ten-year-old children stranded at Gatwick Airport because they simply forgot about the booking. This wasn't a last-minute change or a misunderstanding on our part — the booking had been confirmed, and we had been assured that the flight would be tracked to ensure a timely pickup.

Unfortunately, the exact opposite happened.

After landing, our group was left waiting at the airport with no coach in sight and no clear communication from the company. We had 20 tired children who had just returned from a trip, and the responsibility fell entirely on the teachers to manage the situation. As a result of the delay, staff had to spend £150 of their own money to buy food for the children because they would no longer be home in time for dinner.

What makes this even worse is that when we approached Goldline to request reimbursement for these unavoidable costs, we were ignored. No accountability, no apology, and no effort to put things right.

For a company trusted with transporting children, this level of incompetence is completely unacceptable. Forgetting a school booking is not a minor mistake—it is a serious safeguarding and operational failure.

An utterly embarrassing experience from start to finish. I would strongly advise schools, parents, and anyone organising group travel to look elsewhere. Reliability and communication are essential in this industry, and unfortunately Goldline demonstrated neither.

We booked a coach trip to enjoy the Cotswolds, but the experience was extremely disappointing. The driver got confused and we ended up wasting around three hours, which meant we only arrived at the villages once it was already dark.

Delays can happen, but what made this worse was the company’s attitude. The staff were rude and dismissive, and instead of offering a proper solution, they only offered an extra two hours — which was pointless, as we had already missed the main beauty of the villages in daylight.

They refused to provide any refund, and didn’t even offer a genuine apology.

Definitely avoid at all costs.

extremely poor service driver was very rude, started swerving everywhere smallimg the luggage doors, being impolite took us the long way around

Would not recommend this company id rather pay extra than travel with these people

I made an enquiry online regarding minibus transportation and received no follow-up. When I called to chase this up, I was told the minibus was no longer available and that a colleague had mistakenly quoted the wrong price. However, I was then told – in the same conversation – that if I paid a fee immediately, I could still book the van. I proceeded with the payment, and the invoice was sent over promptly.

I followed up to confirm whether the driver would be waiting for us, as we would have luggage that needed to remain on board. It was only after 9pm that I received a response informing me that the driver would not be waiting. I replied the next morning to ask what our options were and received no response.

I had to call again and was told someone would look into it and get back to me. They never did. After calling again, I was told there was no record of my earlier call, no one knew what was going on, and they couldn't help me.

Now I am in the position of having to inform 19 people that we’ve been left without transportation at the last minute. This experience has shown a clear lack of professionalism, communication, and basic organisational skills. Based on this experience, I cannot recommend this company to anyone.

Contratamos este servivio de bus y perdimos el
avión. Tardamos más de 3 horas en llegar al aeropuerto, sabiendo que en la carretera había habido un accidente la noche anterior.
Poca profesionalidad.

Servicio pésimo. No cumplieron con los horarios establecidos y perdimos el avión, al llegar el autobús 3 horas tarde al aeropuerto. ni el conductor ni la compañía nos dieron ninguna explicación en ningún momento.
No contratéis este servicio o os saldrá muy caro. no son profesionales

We booked Gold Line for a one-day excursion to Oxford from our Twickenham AirBnB; a minibus for 10 family members. We booked several months before the late June 2024 date. We corresponded with Ahmed and Qaasim both of whom responded quickly and professionally to my initial request for a booking estimate and, then, throughout the period leading up to the trip.

Our driver, Jim, was professional and precisely on-time for pick-up; he drove safely and made us feel comfortable.

Thanks to the Goldline team, we had a great and safe excursion to Oxford.

Booked a coach for 4 days of travel around London for nearly 60 people. A couple days before they emailed saying the couldn’t do certain dates and on one day only a smaller coach was available.
Disgusting service and totally unprofessional. Book with these at your own peril

Update on August 10, 2023: Finally the company responded that the updated itinerary "may have been missed on the booking" leading to the error. The company also offered a 10% refund as a gesture of goodwill. Considering the effort required for them to admit that there "maybe" an error, and the 10% refund for goodwill, the company is better than many. Still, it falls short of professionalism in my view.

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I hired Gold Line for two trips around London for my family to tour around London. In our first trip on 7/23/23, the driver did not have the updated itinerary (after we paid 200 sterling to change it) and thus took us to the wrong direction. This wasted a more than an hour of precious daylight time. (The second trip was smoother, and hence the 2 stars rating).

I asked Golden Line to issue a refund (of their choosing) and more importantly an apology. After receiving an initial note that they will look into it (and it's now over 20 days ago), I have not heard back from them at the time of writing.

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To be fair, the quality of the minibus was good; it was clean and comfortable. The driver was friendly, as it was not his fault for not knowing. In hindsight, we should have confirmed the itinerary too. But given the mistake and a lack of communication (which in my book is even worse), I do not recommend Gold Line.

Your service was very satisfactory.

More importantly, your driver was so nice, patient and very professional.

Thank you, and we look forward to making more bookings with you.

Booked transfers to airport and collection from airport upon arrival for a group of 18 people. We had 2 pick-up locations with the first collection at 6am on Sunday. The driver arrived on time with a very clean mini-bus. Very high-end. Great service from the driver, who was very good.

We were picked up by another driver with another vehicle which was again very clean and high-end. Again drop-off was at 2 locations and the driver was very prompt and helpful. Very nice and clean mini-bus, very executive. Recommended and will use again for future for family trips.

I'm not going to lie, their prices are really good compared to the rest we saw for our wedding.
At the initial stages, they were very helpful and without second thoughts my wife and I decided to book with them.

However after we made the payment is where we started to get problems. We needed to make some changes to our booking and tried to contact them via phone and email where we were then told someone would get back to us. It took multiple calls and emails before they confirmed the change.

On the day of the wedding, the driver in charge of the majority of our guests for our small wedding drove harshly and refused to listen to instructions from people that knew the area. Due to this they ended up being 30 mins late and on a road with width restrictions where we've seen larger vehicles go through however, the driver refused to go through it. Instead, he opened the door and made our guest walk 10 minutes through town to the church.

On the way back to the venue the driver was very impatient and kept beeping the vehicle where my wife and I were getting into. Despite making us rush and leaving before us the bus arrived 45 minutes after we did.

At this point, I was informed by our guest that the driver went around in circles, refused to listen to people trying to help him and even lost his temper with my father and my inlaws.

I've since tried to sort this out with Gold line executive travel. I've reached out to them via phone, email and their complaints/feedback site. Despite being told they would get back to me it's now been over a month and have heard nothing.

Since then we've hired busses and other vehicles from other companies and they all seem to know gold line executive travel by their cheap prices and their poor service.

I guess you really do get what you pay for.

I was let down by taxi code very badly and had to source a car 24 hours before my daughters wedding to take her and myself from the hotel to the venue. I rang Friday afternoon and Carina was extremely helpful and advised they could supply a car for the required date and time. I sent carina an email and she promptly replied with drivers details and pictures of the car. She also rang me Friday evening to say the driver had changed and she had sent me an email with the updated details on. The car arrived 10 minutes before the pick up time and was courteous and pleasant taking his time to get us to the wedding. Many thanks carina and the driver Zakhir

The booking experience was very straightforward and staff were helpful in identifying exactly the vehicle we needed. The driver was polite and punctual and was extremely helpful throughout the day and the trip. The value for money was excellent.

I would like to thank Goldline for their great service!
They were fast at attending to my online quote.
Both Martin and Carina accomodated my requests and I had complete confidence when placing the booking. The driver on the day communicated with us and gave us his number to stay in touch in case our plans changed. I would highly recommend them.