GoFibre Broadband Anmeldelser 

Svar fra GoFibre Broadband

4. juni 2026

Hi Ross,

Thanks for your review, really glad to hear you were happy with the speeds, though I’m sorry the original router didn’t meet expectations.

I can completely understand why this situation has been frustrating, especially when you feel a lack of flexibility. It’s not the experience we want for our customers.

We’d really appreciate the opportunity to have a proper look at your account and talk things through with you directly, there may be more we can do to help here.

Please feel free to get in touch with us directly at 08000 590 980 and our local friendly customer service team will be happy to discuss with you

Thanks
Gareth
GoFibre Customer Services

Svar fra GoFibre Broadband

8. juni 2026

Hey Colin,

What a review - thank you!

After two years with us, it's fantastic to hear that we're still delivering the kind of service that stands out. We're incredibly proud of our teams, so seeing Joe and Jason get a mention is brilliant. I'll make sure your feedback gets passed on to them both.

You're absolutely right - we believe great broadband should come with real people who genuinely care about helping customers, and being a local provider allows us to do things a little differently.

Thanks for your support, your recommendation, and for choosing local. Reviews like this give the whole team a real boost.

Thanks for choosing Scotland's fastest growing broadband provider
Gregor

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT

Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?

You can be their Hero!

Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨

Refer here: https://rewards.gofibre.co.uk/?source=cstp

Svar fra GoFibre Broadband

8. juni 2026

Hey,

Short, simple, and we love it! 👌 Great to hear the team were friendly and helpful throughout.

Thanks for taking the time to leave a review.

Thanks so much for choosing us
Gregor

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT

Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?

You can be their Hero!

Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨

Refer here: https://rewards.gofibre.co.uk/?source=cstp

Svar fra GoFibre Broadband

31. mai 2026

Hi Lynne,

I’m really sorry to hear about your experience. We always aim to be clear about any work required to connect a property, so I'm disappointed to hear you felt the disruption involved wasn't properly explained from the outset.

I’m also sorry if our follow-up contact after your cancellation felt like pressure. Our intention is to understand any concerns and see if there's anything we can do to help, but it should never leave you feeling hassled.

I’ve requested your contact details through Trustpilot so we can review what happened and understand where we fell short.

Thanks for bringing this to our attention,
Gregor

Svar fra GoFibre Broadband

8. juni 2026

Hey Judith,

Love this - a better connection and a great experience with the engineer is exactly what we like to hear! I'll make sure your feedback gets passed on to the team.

Thanks for the recommendation - it really does mean a lot.

Thanks for choosing Scotland's fastest growing broadband provider
Gregor

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT

Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?

You can be their Hero!

Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨

Refer here: https://rewards.gofibre.co.uk/?source=cstp

Svar fra GoFibre Broadband

8. juni 2026

Hey Richard,

Thanks for such a fantastic review! Remote and rural properties can sometimes be a little more complex, so it's great to hear everything from the trenching work through to the final connection was completed smoothly, on time, and with care.

I'll be sure to pass your comments on to the teams involved - they'll really appreciate the recognition.

Thanks for the recommendation, and we're delighted you're now connected.

Welcome to Scotland's fastest growing broadband provider
Gregor

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT

Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?

You can be their Hero!

Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨

Refer here: https://rewards.gofibre.co.uk/?source=cstp

Svar fra GoFibre Broadband

8. juni 2026

Hey Peter,

Thanks for the great review! It's fantastic to hear the switch to us was straightforward and that the team looked after you throughout the process.

I also appreciate the feedback on annual price increases. Transparency is important, and while this information is included in our terms and sales journey, it's not hit home quite as hard so we'll review that and make sure we continue to improve.

Thanks for taking the time to share your experience, and we're delighted you're enjoying the service so far.

Thanks for choosing us
Gregor

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT

Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?

You can be their Hero!

Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨

Refer here: https://rewards.gofibre.co.uk/?source=cstp

Svar fra GoFibre Broadband

29. mai 2026

Hey Sharon,

Thank you for the fantastic review, Sharon! We’re really pleased to hear Lorraine made such a positive impression when you called in.

We know broadband outages are never ideal, so it’s great to hear Lorraine was able to keep you informed, explain what was happening and provide the cheerful, helpful service we pride ourselves on.

We’ll be sure to pass your kind words on to Lorraine – she’ll be made up to hear them!

Thank you again for taking the time to leave a review and for choosing GoFibre.

Jake

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Svar fra GoFibre Broadband

29. mai 2026

Hey Gillian,

Thank you for your review, Gillian. We're really pleased to hear you found the team fantastic from start to finish!

It was great speaking with you this morning, and I'm glad you've since had the chance to speak with our Technical Team. It looks like we've now identified and resolved the issue causing the Netflix buffering, which is fantastic news.

Thank you for your patience while we worked through this with you. As always, if you ever need any help in the future, please don't hesitate to get back in touch – we're always happy to help.

Jake

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Svar fra GoFibre Broadband

29. mai 2026

Hey Keith,

Thank you for such a fantastic review! We’re especially pleased to hear we managed to change your mind about joining an altnet!

It’s great to know your daughter and her boyfriend’s positive experience gave you the confidence to give us a try, and even better to hear that the whole process – from your initial enquiry through to installation – exceeded your expectations.

Going from a 72 Mbps copper connection to our 500 package is quite the upgrade, and who knows, there may yet be a gamer waiting to emerge!

We’re also incredibly grateful for the trust you’ve placed in us by choosing GoFibre for your small business as well. That really is the ultimate compliment.

We’ll do everything we can to make sure your confidence in us is well placed, and we hope the next two years are every bit as faultless as you’re hoping for. Thanks again for the brilliant review and welcome to the GoFibre family!

Jake

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Svar fra GoFibre Broadband

29. mai 2026

Hey Gaz,

Thank you for the fantastic review! We’re really pleased to hear the installation went smoothly and that you’re already enjoying those top speeds.

We appreciate it’s only day one, but it’s brilliant to hear everything has got off to such a positive start. We hope you continue to enjoy an ultra-fast, ultra-reliable service for many years to come!

Thanks again and welcome to the GoFibre family!

Jake

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Svar fra GoFibre Broadband

27. mai 2026

Hey Kerry,

Thank you for the fantastic review! We’re really pleased to hear your installation engineer went above and beyond to help get everything set up for you.

Friendly, efficient service and taking that extra time to help with your appliances is exactly the kind of ultra-helpful experience we aim to deliver

It’s brilliant to hear you’re so pleased with your decision to join GoFibre so far – thanks again and welcome to the GoFibre family!

Jake

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Svar fra GoFibre Broadband

27. mai 2026

Hey Sarah,

Thank you for being our 2000th review – what an amazing milestone to be part of!

We’re really pleased to hear the team were friendly and helpful, taking the time to talk you through everything and make sure you felt confident using your new service. That’s exactly the kind of ultra-helpful experience we aim to deliver.

We really appreciate the recommendation and your kind words – thanks again for choosing GoFibre and helping us hit this fantastic milestone!

Jake

Svar fra GoFibre Broadband

26. mai 2026

Hey Omur,

Thank you for taking the time to leave such a thoughtful review, especially after two years with us – that kind of long-term feedback really means a lot.

We’re really pleased to hear GoFibre has been one of the most reliable broadband providers you’ve used, and we appreciate your understanding regarding the outage you experienced. While we never want disruptions to happen, it means a lot that you recognised the effort the team put into getting things resolved as quickly as possible.

Your renewal experience is exactly what we love to hear too – “as easy as calling a friend” is some compliment! We’ll be sure to pass your kind words on to Colm as well – he’ll be made up to hear that. Fast, straightforward service from real people is something we’re incredibly proud of.

Thank you again for your continued support and recommendation after two years with us – that genuinely means the world to the team!

Jake

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Svar fra GoFibre Broadband

26. mai 2026

Hey Gordon,

Thank you for such a brilliant review! We’re really pleased to hear GoFibre has made such a difference, especially in an older property where your previous provider struggled to deliver.

A connection that’s 100% reliable and over 6x faster is exactly the kind of ultra-fast, ultra-reliable experience we aim for!

It’s also lovely to hear our local customer service team have made a positive impression when needed – prompt, helpful support from real people is something we’re really proud of.

Thanks again for your kind words and for choosing GoFibre!

Jake

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Svar fra GoFibre Broadband

26. mai 2026

Hey Susan,

Thank you for the great review! We’re really pleased to hear the engineer was friendly and made such a positive impression – that goes a long way!

Thanks again for choosing GoFibre and welcome to the GoFibre family!

Jake

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Svar fra GoFibre Broadband

26. mai 2026

Hey Len,

Thank you for the great review! We’re really pleased to hear you found the team professional – that’s exactly the standard we aim to deliver.

Thanks again for choosing GoFibre!

Jake

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Svar fra GoFibre Broadband

26. mai 2026

Hey Kelly,

Thank you for such a fantastic review! We’re really pleased to hear everything connected so easily and that the booster is keeping the Wi-Fi strong throughout the whole house

It’s great to know you’re enjoying the app too – making things simple and easy to manage is exactly what we aim for. And hearing the customer service has been fantastic as well is the icing on the cake!

“Can’t believe I didn’t switch before!” is exactly what we love to hear Thanks again and welcome to the GoFibre family!

Jake

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Svar fra GoFibre Broadband

26. mai 2026

Hey,

Thank you for the fantastic review! We’re really pleased to hear the installation went without a hitch and that the engineer made such a positive impression.

Respecting your home, explaining everything clearly, and even getting your laptop set up before leaving is exactly the kind of ultra-helpful service we aim to deliver.

“Could not have gone better” is some compliment – we’ll happily take that! Thanks again and welcome to the GoFibre family

Jake

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Svar fra GoFibre Broadband

Oppdatert: 27. mai 2026

Hey,

I’m really sorry to hear you feel this way. We never want customers to feel trapped or misled, and I appreciate you taking the time to share your concerns.

The increase you’re seeing is likely linked to the out-of-contract charge applied once promotional pricing comes to an end. The good news is we’re more than happy to review this with you and get you onto a new deal that provides strong value and keeps your monthly costs sensible. We genuinely want to reward loyal customers for staying with us, not price them out.

I’ve requested your contact details through Trustpilot so our team can get in touch and talk through the renewal offers currently available in your area. I'm looking forward to turning this experience round for you :-)

Thanks,
Gregor

UPDATED RESPONSE:

Hi,

We’ve unfortunately not received a response to our request for contact details, but we did want to follow up as we genuinely want the opportunity to address the concerns you’ve raised.

We’re sorry you’ve been left feeling disappointed. Out-of-contract pricing can be higher once an introductory offer ends, but we always aim to provide clear renewal options and competitive offers for our customers.

If you’d still be willing to discuss this with us, please feel free to give our team a call on 08000 590 980 and we’d be more than happy to review your account and see what options are available for you. We’d really welcome the chance to turn this experience around.

Thanks,
Jake
GoFibre Customer Services