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After speaking with this person, I was uncomfortable with the tone and manner in which the conversation was handled. The communication came across as dismissive and unprofessional, which raised concerns for me.

Because this type of service involves access to personal electronics and sensitive information, professionalism and respectful communication are essential. Based on my interaction, I did not feel confident moving forward in talking with this person who was responding.

I contacted this company to help my older brother, who is 70 and has limited mobility, with computer repair services at his home in Arizona. We initially discussed the situation and next steps, and I shared details about my brother's needs and address.

After that, communication stopped entirely despite multiple follow-ups. Given the sensitive nature of the situation and my brother's vulnerability, the lack of response raised serious concerns for me.

I chose not to move forward after doing my own independent research and deciding I was no longer comfortable proceeding. I also noticed other recent reviews describing similar issues with communication, which reinforced my decision.

When a service involves access to someone's home and personal information, responsiveness and trust are critical. I recommend others use caution, confirm expectations clearly, and ensure ongoing communication before sharing personal or sensitive information, regardless of price.