Gillies Anmeldelser 

Required hall carpet and as I shopped at Gillies years ago for carpets I decided to visit the shop in Holburn Strret, Aberdeen. I spoke to Natasha who was very friendly and let me browse then joined me so I left the shop with a sample carpet. At home I decided it was not for me. 2 days later visited shop to return sample and decided on my choice and I had already booked a date for measurements. After quote I went ahead with order. Carpet now futted and I am very happy as fitters were really good and very friendly.

Sales staff, delivery team and after sales all excellent

The two gentlemen were so careful with the dining room table and chairs and the two suites . They positioned the two suites as they wre heavy for me to adjust . First class service from arrival until finished

Good experience in store no hassle from staff who were very helpful. Delivery team arrived on time and were helpful and polite.

Needed a new stressless great customer service and got what I needed ,fast delivery

My hall carpet has a very noticeable join as fitter says the caroet has been cut with wrong grain. Disappointed

Extremely disappointing experience with Gillies

We purchased Invictus flooring from Gillies in Perth in April, believing we were buying a quality product from a reputable company.

From the beginning, we were given conflicting advice. The surveyor who measured our hallway advised that the floor needed to be screeded before the new flooring was fitted. However, when we returned to the store, we were told by the salesperson that screeding was unnecessary because the flooring had a built-in backing that would compensate for any unevenness.

We relied on that advice and proceeded with the purchase and installation.

Within only a few months, the flooring began lifting at the edges. We contacted the Perth store several times and were repeatedly told someone would call us back. Nobody did. We also contacted customer services twice and were given the same assurances, with no follow-up.

Eventually, Gillies came to our home to address the problem. We understood that the solution would involve screeding the floor to make it level for the replacement flooring. Instead, the contractors began lifting the existing flooring, exposing old tiles underneath dating back to the 1960s.

They then told us that the tiles could potentially contain asbestos and stopped work, leaving our hallway in a state of complete devastation.

We are now left with an unfinished hallway and a potentially serious issue concerning the old tiles. We did not ask for these tiles to be removed, and we have been given no clear explanation as to why they were disturbed in the first place or what Gillies intends to do to put the situation right.

What is particularly disappointing is that this follows an already extremely poor level of communication. We have repeatedly been promised callbacks that never happened, and we are now left waiting for an explanation and a proper plan to resolve the situation.

We have purchased many products from Gillies over the years and have never previously experienced anything like this. Unfortunately, the combination of the flooring problem, the way the remedial work has been handled and the lack of communication has completely undermined our confidence in the company.

We are simply asking Gillies to take responsibility, properly assess the situation, deal appropriately with the potentially asbestos-containing tiles, make the floor suitable for the replacement flooring and restore our hallway to a safe and satisfactory condition.

At present, we are extremely disappointed with both the product and, more importantly, the way our complaint has been handled.

Great service from shop staff, with the picking of your furniture to it being delivered to your house by the friendly and efficient delivery guys.

Karen from the bedding department was excellent and informative.

We spent an hour testing mattresses in the Inverness store with the excellent help of Sales Consultant, Amy. She offered us great advice and we felt happy to make a purchase. Buying a mattress is a big deal. It has to be perfectly right, as we'll spend 1/3 of our lives in our beds! Amy wasn't pushy, just informative and pleasant. She helped us narrow down our search according to our needs and she gave us lots of time and space to discuss each mattress we tried.

Great service through the sale to the delivery

Started with a very knowledgeable sales team and the capers are great value for the money. 4 room fitted and the team that fitted my carpets were first class, very professional and helpful.

Karen in Bed Dept new her products and was very helpful with our choice, 10/10 to Karen👌

5 star all round from buying advice to delivery. Thank you

Confidence in sales team, after sales and products.

Great service & the shop looked fantastic!
We wish we could’ve bought more!

Friendly staff, well laid out areas in store

Gillies is a lovely company to deal with, the furniture is beautiful, I’ve lots of items of furniture from Gillies, the staff in the shop are very helpful and don’t pressure you as you walk around.
The delivery guys are great too, extremely friendly and helpful and they take all the packaging away, leaving everything exactly where you want it, brilliant.

Orders dealt with efficiently. Managed to hold furniture until work completed in house. Any issue dealt with quickly