I had a few questions ahead of buying a new paddle, Gareth was really helpful on chat and provided excellent guidance on how to measure accurately. Gareth also offered to cut and glue my paddle to th... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Losing a SUP Fin is a bit like breaking your arm - you can't really do anything properly. I was so pleased to find "Get On The Water" and to make sure I purchased the right Fin I gave them a call.... Vis mer
I had been liasing with GOTW for nearly a year about fixing my Tahe Tobago which lost the rear wheeled bumper plus some crucial fixings in an impact grounding, some of which were not readily availabl... Vis mer
Great website that was super easy to navigate. Fantastic prices too. We have been looking for inflatable paddleboards for a wee while and got exactly what we wanted from you. Free delivery to the High... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Get On The Water Ltd. was born in 2015 by a team of water sports enthusiasts with decades of experience on the water. Based in Cardiff, South Wales we are always out engaging in any watersport that allows us to enjoy our awesome coastline and inland waterways. Our aim is to supply our customers with top quality equipment at the best price possible, enabling them to 'Get on the Water'.
Kontaktopplysninger
23A Lambourne Crescent, CF14 5GF, Cardiff, Storbritannia
- 02922362362
- sales@getonthewater.co.uk
- getonthewater.co.uk
4,8
Enestående
345 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Hassle free
Great communication and quick dispatch and item turned up well packaged 👍🏻
7. oktober 2023
Quality stuff for sale at great prices 👍
30. august 2023
Awesome company.
Awesome company.
Katie and Gareth were both really quick to answer my questions and went out of their way to make pick up of my surf board easier for me!
Thanks for all your help!
10. oktober 2023
Excellent service
11. september 2023
Knowledgeable and excellent service…
A quick phone call provided excellent advice from clearly knowledgeable staff. Paddle arrived extremely quickly in perfect condition and very well packaged.
I wouldn’t hesitate to use again.
Fabulous service.
4. september 2023
Shambles
Avoid this company at all costs.
Started off when we made a purchase online to be told a couple of days later it was actually out of stock and they wouldn’t be getting any more stock in and requested us to choose another item.
Chose another item, was told it would be sent out priority - great.. thinking we were getting somewhere.
Package arrives and they have sent someone else’s order!!! We got an apology and were told the labels must have got mixed up. Just absolute negligence. We were then asked to return it, and the customer who received our package has been asked to post ours to us directly!
I’m not sure what kind of circus they are running but this level of service is just unacceptable!
If you are thinking about ordering anything from here I’d highly suggest avoiding and finding somewhere else online that stocks it.
Utterly appalled to say the least.
Katie has been the only good thing to come from GOTW who has been left to deal with this for us.
2. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Get On The Water Ltd
Hi Jordan,
Thank you for your late-night review - I'm really sorry that your experience with us has not been what you expected. We are a small family business who pride ourselves on our service - which you can see is reflected in our previous reviews.
I'd like to reply to some of the points you have made to give clarity to your order sequence.
We received your order on the 27 August and unfortunately there was an error on our database regarding the availability of your buoyancy vest. This has now been rectified.
We sent an email over to you on the same day to advise of the error and to offer alternatives or a full refund.
We subsequently sent a follow up email on the 29 August to check on your response to the original email.
We then rang on the 30 August to make sure we could get the order fulfilled. We discussed the order and an alternative item was chosen.
The new buoyancy vest was sent out to you and our warehouse staff in a rush to catch the post made the mistake of sending you the wrong item.
Knowing that you needed the vest for a holiday we asked for you to exchange the packages direct to the other customer and they likewise, rather than have them returned to us to send out again delay the delivery further.
We do not take these mistakes lightly and we will review this issue with our warehouse staff to ensure it does not happen again.
Fantastic customer service
Fantastic customer service. Very quick response on questions. Absolute pleasure to deal with. Would happily shop here more often. Thanks for all the help!!!
20. august 2023
Love our new hula girl 🥰
Love our new hula girl she is lovely 🥰
Arrived quickly and we'll packaged, thank you!
21. juli 2023
Super service!
11. juli 2023
Amazing service
Amazing service. Website was simple to use. Had the products I was looking for in stock. Order arrived next day on a Saturday. Perfect.
22. juni 2023
Great value and efficient service!
Easy website to use and efficient delivery. Would definitely recommend!
1. juni 2023
Friendly service
27. mai 2023
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.