Fantastic product at a brilliant price , fast postage, guy I spoke to on the phone with my question was absolutely super helpful Top marks guys
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Losing a SUP Fin is a bit like breaking your arm - you can't really do anything properly. I was so pleased to find "Get On The Water" and to make sure I purchased the right Fin I gave them a call.... Vis mer
I had been liasing with GOTW for nearly a year about fixing my Tahe Tobago which lost the rear wheeled bumper plus some crucial fixings in an impact grounding, some of which were not readily availabl... Vis mer
Great website that was super easy to navigate. Fantastic prices too. We have been looking for inflatable paddleboards for a wee while and got exactly what we wanted from you. Free delivery to the High... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Get On The Water Ltd. was born in 2015 by a team of water sports enthusiasts with decades of experience on the water. Based in Cardiff, South Wales we are always out engaging in any watersport that allows us to enjoy our awesome coastline and inland waterways. Our aim is to supply our customers with top quality equipment at the best price possible, enabling them to 'Get on the Water'.
Kontaktopplysninger
23A Lambourne Crescent, CF14 5GF, Cardiff, Storbritannia
- 02922362362
- sales@getonthewater.co.uk
- getonthewater.co.uk
4,8
Enestående
341 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
First class
Great website that was super easy to navigate. Fantastic prices too. We have been looking for inflatable paddleboards for a wee while and got exactly what we wanted from you. Free delivery to the Highlands of Scotland was a massive bonus - we are UK mainland up here, not the moon like some companies think we are. Thank you for the super service and quality products
17. juli 2025
Excellent product and quick delivery
22. juli 2025
Very quick delivery and great price.
14. juli 2025
First time buyer from this site
First time buyer from this site - easy to find what I wanted, and at good prices. Bookmarked for future needs !
13. juli 2025
Purchased product ( bodyboard) at great…
Purchased product ( bodyboard) at great price. Was expecting it delivered- My fault for not reading information properly. But they went out of their way to make collection easy for me- at time and location that suited me.
2. juli 2025
Great customer service
18. mai 2025
Excellent customer service and speedy…
Excellent customer service and speedy delivery. Thank you so much
21. mai 2025
What's not to love about Jobe floating…
What's not to love about Jobe floating sunnies, and the GOTW experience?
I just wish I hadn't dropped my last pair on the tracks at the railways station. GOTW were there to get me replacements. As always, great service. Thanks :)
14. mai 2025
Very good deal
The model of VHF handheld radio I originally ordered was out of stock. They offered me a more recent upgraded one at the same price. Took a few days extra to arrive, but that's fine. Thanks a lot.
5. mai 2025
SUP Session
I booked a two hour SUP Session with Gareth for myself and my daughter. The session and coaching was spot on and we left feeling a lot more confident in our abilities.
Very much looking forward to our next session to learn how to do step back turns - what could possibly go wrong.
If you want a focused SUP Session then Gareth is your man
8. mai 2025
Anmeldelse skrevet uten oppfordring
Great product at a good price
Great product at a good price. Delivered quickly and well packaged. Thanks guys and gals :)
13. mars 2025
Disappointing Experience!
I am writing to express my disappointment with our recent experience regarding the purchase of inflatable kayak. Despite completing full payment via credit card, we encountered multiple delays and unclear inquiries, only to ultimately be informed at the end after almost a week that the product will not be sold to us with strange explanation that we are strange!
This back-and-forth communication has been a complete waste of time and has caused unnecessary frustration. We expect a more transparent and efficient process when dealing with a professional supplier, and this experience has left a negative impression.
24. februar 2025
Svar fra Get On The Water Ltd
Hi Edit,
Thank you for taking the time to leave a review.
For transparency on this order - your order was for a Jobe Inflatable Kayak worth over £600 from North Macedonia which was placed on the 24 February.
This order was to ship to a UK shipping agent and then it would be forwarded to you.
Unfortunately, due to previous problems, with all international orders we will always call the shipping agent to confirm the delivery address in the UK before we ship. We tried repeatedly to contact Ben in the UK by mobile phone (which went to answer phone) and by email. Having left messages we never had a reply from Ben.
We then searched the address for the shipment in the UK through Google and spoke to someone there - they had never heard of Ben and have had similar calls for Ben in the past.
I finally got to speak with Ben but only by Whats App.
Unfortunately by now we were reluctant to send the order - I contacted you and asked that we could change the payment method from an online Credit Card transaction to a bank transfer or an international transfer via Wise.
At this point you decided that you no longer wanted the item and you cancelled your order on 28 February.
We have subsequently been in contact with Jobe and have sent you the details for the Jobe agent and distributor in North Macedonia where you can purchase this inflatable kayak.
We felt uncomfortable with the order and described the order and process as strange - not yourselves.
For all Jobe orders in the future please go through the distributor in North Macedonia.
Many thanks,
Get On The Water
Svar fra Get On The Water Ltd
Thank you for your review, we look forward to helping you again in the future
Svar fra Get On The Water Ltd
Thank you for your review, we look forward to helping you again in the future
Shocking service
Ordered a product that was stolen from the doorstep but the retailer is refusing to follow consumer law and provide a refund. Even the photo proof shows the item as dumped on the doorstep and not actually delivered. Will now have to claim through my credit card company.
13. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Get On The Water Ltd
Hi Jason,
Many thanks for your order.
We have had many conversations via email regarding your order and we are disappointed that you choose to leave such a review.
Your order was received on Friday and dispatched the same day.
You sent us an email on the Monday morning saying that you didn't now want the item and how could you cancel the order. We gave you information on how to do this - in line with our returns policy.
You later that day sent us confirmation of the delivery with a picture. You stated that you were intending to reject the delivery, but hadn't had a chance to see the driver to do so.
A couple of days later you let us know that you were actually in the road when the delivery was made and you had asked the driver to take it back.
Once a courier has made a delivery they won't then take it unless a new delivery order is made.
When the delivery was made you could have retrieved the package from the doorstep and secured it and returned it to us as we had advised but instead you choose to leave it on your doorstep.
You then requested we refund you and claim the money back from Evri for failing to deliver - but we both have proof of delivery and you could at any point have secured the package and followed the correct return procedure, but unfortunately you choose not to.
As a result you then went on to claim the money back from Paypal and your credit card company.
Did you advise the Police that someone had stolen a package from your property?
Kind regards,
Get On The Water
Fast despatch, competitive price
Got my lobster claw gloves ahead of time for a chilly weekend swim, thanks.
28. januar 2025
Very competitive pricing and excellent…
Very competitive pricing and excellent customer service.
31. januar 2025
Dette er Trustpilot
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Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.