The customer support team has been helpful. They found another pharmacy for me and called the pharmacists to make sure medication was in stock which saved me so much time from calling around. Super sw... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Overall my experience with mindful and done since September of 2021 has been great but I am recently having trouble getting into my account due to which appears to be a technical issue. I have tried... Vis mer
Selskapet har svart
After being on hold for over 20 minutes, I was a little annoyed but when Hope answered my call that changed instantly! Hope was so helpful and was able to address my concerns about scheduling an appoi... Vis mer
Selskapet har svart
Hope was incredibly helpful in getting me re-logged in with access to my account and then helped transfer to a a new provider since my current one is on leave. I really appreciated her help, and it wa... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Fast, Convenient, and Expert Mental Health Services. Get professional care from the comfort of your home, anytime you need it.
Kontaktopplysninger
4,7
Enestående
580 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Helpful customer service despite…
Helpful customer service despite logistical hurdles !
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Hope was incredibly helpful in getting…
Hope was incredibly helpful in getting me re-logged in with access to my account and then helped transfer to a a new provider since my current one is on leave. I really appreciated her help, and it was a seamless process to ensure I have my medication on time! Thank you Hope!
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Hope was helpful and knowledgeable and…
Hope was helpful and knowledgeable and made sure everything was set for my appointment before ending our call. She resolved my issue perfectly.
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Helpful and kind service
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Easy and convenient
Easy and convenient, I’m so happy I found Mindful.
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Best doc and customer service experience
Dr. El Sherif Omar Shafie, along with Mica and Angel in customer care, have made MindfulHealth the best experience. Ive never done telehealth, and was very nervous as Ive read some not so great reviews to be honest. My original doctor seemed to abandon me, and Mica set me up with Dr. Omar after being concerned I could not reach my former doctor. He saw me right away, at 7am, before I went to work and was so kind and understanding! He set me up right away and was always available to contact and respond. Angel in customer care called around FOR ME, to find a pharmacy for me. She did it in one day! I couldn't believe the customer service normally its up to me to do that. It was so nice, and the three of them make me feel very secure going forward. So stay tuned! Thank you guys so much ❤️.
30. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Michael A+++ 11 out of 10 rockstar support
Michael went above any beyond to address my concern and is an asset to his team. Not only did he resolve the issue swiftly, but he was very professional and understanding. Thank you for your help today Michael!
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
I’ve been with Mindful for 3 years now
I’ve been with Mindful for 3 years now. My overall experience has been good, I’ve been well treated and cared for. I also wanted to give a shout out to Kim with customer service! In my opinion, she is the glue that holds this company together. If Kim doesn’t have a solution to your issue she will call you back the next day or sooner with a way to help.
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
The rep was great but couldn't resolve the issue today.
The rep was great but it sucked that she wasn't able to update my billing information. But she did give me an extension until someone gets the issue resolved. If she cld have took updated new billing card then I wld have given her 5 stars
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Mindful health has been amazing
Mindful health has been amazing! Micka was incredible on the phone! She understood exactly what I needed and was very fast in helping!
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Micka was professional and efficient
Micka was professional and efficient. I needed to reschedule and appointment with my provider and she quickly rescheduled my appointment and sent me the information via text.
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Svar fra Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Was able to solve my issue quickly.
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Provider was never responsive
Provider was never responsive, never could get my prescription filled on time. Overall horrible experience.
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mindful
Hello,
We take your feedback seriously and are concerned to hear that your experience did not meet our standards for care. To help us investigate and resolve this for you, we kindly request the following:
Verify your details: Please respond to the formal Trustpilot Request for Information we sent you. This allows us to securely identify your record while protecting your privacy.
To help us provide the most thorough follow-up possible, we would love to learn a bit more about your visit. Providing these details is the first step in allowing us to personally look into your concerns and find a positive resolution together. We’re here and ready to help as soon as we hear from you!
Provider was on task and answered all…
Provider was on task and answered all my questions, plus customer service was very helpful.
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Customer service team was great
Customer service team was great, took awhile to reach them but once I got a hold of him, Allen went out of his way.to clarify what was going on with a complex issue.
31. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Annoyed to Amazed!
After being on hold for over 20 minutes, I was a little annoyed but when Hope answered my call that changed instantly! Hope was so helpful and was able to address my concerns about scheduling an appointment and was able to book an appointment for me later this week. Her excellent customer service made my day!
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
My customer support rep was very…
My customer support rep was very helpful this morning! Hope was very polite and professional, she assisted me with everything I needed. Thank you again Hope!
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Timely and Effective Customer Service!
Their customer service is extremely helpful, especially Percy. Today they went above and beyond to work with a local pharmacy to take care of an issue, same day as I requested. Thank you!
31. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Mary was wonderful!
Mary was wonderful!! She resolved everything I was having trouble with instantly and was knowledgeable of anything I could have asked.
Thank you Mary!
31. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
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